Bob Moore Subaru

Unsatisfied pt 67 Brought my car in for a strange noise and at first they admitted to hearing the noise and then when I brought my car back they said nothing was wrong Brought my car in for a strange noise and at first they admitted to hearing the noise and then when I brought my car back they said nothing was wrong with it but because my car had aftermarket exhaust and coilovers they refused to further diagnose issue. After leaving Bob Moore I went to Hudiburg Subaru where they were able to locate and fix issue that Bob Moore wouldn’t correct. Lack of knowledge on Subaru parts will keep me from returning. The issue was that the dealership installed short throw shifter was missing a few parts. Nothing to do with exhaust or coils yet there was a refusal to have the car worked on. Mark Weiner also mentioned to me that the employees working on the car didn’t get paid a dime as if I write their checks. I paid for the warranties on the car and if Bob Moore doesn’t pay their employees for working on a car with warranties sounds like a dealership problem, not a problem that should involve customers. Would still not recommend this dealership. More

Recall and oil change Again, oil filled above level on dipstick. Hisband has to remove some oil. This is the 2nd time ina row this hAppened. I submitted this same issue Again, oil filled above level on dipstick. Hisband has to remove some oil. This is the 2nd time ina row this hAppened. I submitted this same issue last time and obviuiusly nothing done aboit it. More

Service department is amazing Brandon Allison service manager is absolutely amazing. He goes above and beyond every time I am in. Whether I drop off, or wait, they are very very Brandon Allison service manager is absolutely amazing. He goes above and beyond every time I am in. Whether I drop off, or wait, they are very very efficient. More

spilled tea On my way to a meeting, I spilled my tea all over the console and seat. Made arrangements to have the car picked up and taken in for service. They d On my way to a meeting, I spilled my tea all over the console and seat. Made arrangements to have the car picked up and taken in for service. They did a great job and had the car ready after work. More

Frustrating unhelpful very poor service It was terrible service very unhelpful wanted to charge me before they did anything Before theylocated the problem I will not buy another Subaru w It was terrible service very unhelpful wanted to charge me before they did anything Before theylocated the problem I will not buy another Subaru when you buy something you want to have great service that’s what keeps you coming back and they have failed to do that I will not buy another one More

Beware! I was told I needed a new set of tires do to a nail. When I took it to a tire company they said there was no leak and no tires necessary!!! I've been I was told I needed a new set of tires do to a nail. When I took it to a tire company they said there was no leak and no tires necessary!!! I've been driving on it for weeks with no problem since! When I called to tell Brandon about it he had nothing to say not even sorry! More

Relaxed atmosphere I found the selection of cars was excellent. The salesman was very informative about the vehicle I was purchasing. I didn't feel that the salesman w I found the selection of cars was excellent. The salesman was very informative about the vehicle I was purchasing. I didn't feel that the salesman was pushy at all as opposed to other dealerships that I had been. More

The best Great care was given with my Forester! They picked up & delivered my vehicle for service, as was arranged during the purchase of my wonderful Forester Great care was given with my Forester! They picked up & delivered my vehicle for service, as was arranged during the purchase of my wonderful Forester! Great people who work at Bob Moore Subaru!! More

Excellent service I was welcomed in quickly and effectively by Eric. He was super nice even though I could see they were busy. The work was done in a timely manner. I I was welcomed in quickly and effectively by Eric. He was super nice even though I could see they were busy. The work was done in a timely manner. I’ve been very impressed with the service department!! In particular, Eric presented himself very professionally and had a great personality to work with customers. Great job, Eric. Thank you. More

June2019 Always great working with Mark and the team. They are prepared and I get in and out quickly but with all the info I need. Always great working with Mark and the team. They are prepared and I get in and out quickly but with all the info I need. More