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Bob Moore Subaru

Oklahoma City, OK

4.8
1,021 Reviews

13010 N. Kelley Ave.

Oklahoma City, OK

73131

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Showing 1,021 reviews

February 04, 2021

Excellent care after the purchase. Brandon, our service advisor is very knowledgeable and answered all of our questions at each visit. We are very pleased with the precautions taken by this dealer during More

by Larry.andrews516
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison
Feb 15, 2021 -

Bob Moore Subaru responded

Thanks for your kind words, Larry! We're glad to know you had a positive service experience and we can serve you and your vehicle well.

February 02, 2021

Great service. I truly appreciate that we could have our Subaru serviced on a Saturday. The service team made sure our needs were taken care of. More

by Twe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter
Feb 03, 2021 -

Bob Moore Subaru responded

Nothing better than knowing you had a great experience and we could fit your schedule needs! Thanks for the kind review, we're always here if there is anything else you may need!

January 26, 2021

Poor communication, apparent lack of concern about customer issues, no follow up discussion about additional service recommendations. Just not professional or friendly. Just cold attitude More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know the primary name, Brandon Allison
Jan 27, 2021 -

Bob Moore Subaru responded

Hello Henry, Since our system filters by last name, we are unable to find the history of your visit and would like to learn more. After speaking with Brandon who you have reviewed, he hasn't worked with a Henry recently either. This is truly not how we wish our experiences to be with customers nor is the normal response that we typically get, so I would ask that you reach out directly so I am able to learn more. Please contact me at 405-552-3274 so we can further discuss and I can better understand where the lack of communication stemmed from. Respectfully, Doug Elliot, Fixed Operations Manager

January 25, 2021

Carter and his team were fast and efficient. At 8:30 AM got in five minutes early and out the door under an hour for my first service! Thanks again! More

by houseofspa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison, Kayla Compton, Eric Nunez
Jan 25, 2021 -

Bob Moore Subaru responded

Nothing better than a speedy service visit! Thanks for your kind words, we hope to continue to serve you in the future.

January 23, 2021

Thanks for all you guys do for us!! Aaron really went out of his way to take care of us in sales and Eric also did a great job in the service department More

by rileypayne1944
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison, Aaron Scott, Eric Nunez
Jan 25, 2021 -

Bob Moore Subaru responded

Glad to know your visit could exceed expectations with us! We are proud to have you as a part of the Bob Moore Subaru family and hope to work with you and your vehicle again in the future.

January 21, 2021

Brandon provided good service. He admitted making the mistake of quoting an incorrect price for me over the phone, but reached out afterward to see what he could do to make it right More

by beybejoey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison
Jan 22, 2021 -

Bob Moore Subaru responded

Thanks for the kind review, we appreciate your understanding for the incorrect quote and are pleased to know we could make it right. Please let us know if there is anything else we can do to assist you!

January 13, 2021

The best costumer service!! Excellent client service. The best costumer service!! Excellent client service. A) They treated me very kindly, even though I was only going to check something simple, they More

by Cecy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison, Eric Nunez
Jan 13, 2021 -

Bob Moore Subaru responded

Thanks for the great review, Cecy! We're more than pleased to know that we could provide you with an exceptional experience. We love to know we take great care of our customers and their vehicles.

January 07, 2021

Everyone was kind and efficient. Keep me informed on progress and got me and out very quickly. Clean waiting room with snacks, magazines and drinks available. More

by rryd888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Nunez
Jan 08, 2021 -

Bob Moore Subaru responded

There is nothing better than a speedy and smooth service visit, and we're more than pleased to know we could do that for you. Thanks for choosing Bob Moore Subaru, we truly appreciate it!

December 08, 2020

Great service and desler stood by a starting battery in 2016 Crosstrek, made note to service advisors at service interval of issue of battery discharge not normsl. Hot three Ctoosstreks all same year , 2 h More

by Kepasa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Allison
Dec 09, 2020 -

Bob Moore Subaru responded

Thank you for the kind words! We're always happy to help out our customers. Be sure to let us know if there's anything else we can do for you. Thanks again!

December 04, 2020

Eric Nunez is always very helpful and friendly in getting the service we need for our car taken care of. He’ll take good care of you. More

by lboer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Nunez
Dec 07, 2020 -

Bob Moore Subaru responded

Thank you so much! We'll be sure to pass along your positive feedback to Eric. We appreciate you choosing our Service Department, and hope you continue to do so down the road! Thanks again.

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