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Bob Moore Subaru

Oklahoma City, OK

4.8
1,021 Reviews

13010 N. Kelley Ave.

Oklahoma City, OK

73131

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Showing 1,021 reviews

September 25, 2021

Great experience this time with service center. Recommending the dealership to others is still too hard. My buying experience & other service experiences have been horrible. I still get nervous More

by LaShane
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
He was new and name is not listed
Sep 27, 2021 -

Bob Moore Subaru responded

Hello LaShane, We appreciate your positive comments regarding your recent experience with our Service Department at Bob Moore Subaru. We’re reviewing your previous sales and service experience to understand how we could have done better. Our goal is to care for and satisfy our service customers and we’d like the chance to address your concerns. We’re confident we can resolve things to your satisfaction. Respectfully, Douglas Elliot, Fixed Operations Manager

September 23, 2021

This was my first time there and I was a bit in the dark as to where to pay and how they do things. More

by outback
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Nunez
Sep 27, 2021 -

Bob Moore Subaru responded

Thank you for taking time to comment. Your opinion matters, and we’re pleased you think well of us. We are happy to answer any questions you may have. Stop by Bob Moore Subaru anytime. We’re here to help!

September 20, 2021

They were friendly which made the purchase very easy. They were very professional and know their product. We explored various options for financing and selected the best one. We were vary pleased with More

by Jeffwy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Bolt, Justin Mueller
Sep 20, 2021 -

Bob Moore Subaru responded

At Bob Moore Subaru, our job is to help you get what you want. We’re glad to know we were successful. Thank you for the excellent review. Stop by anytime, we’d love to say hello!

September 07, 2021

I have had to return for minor services. Each time I visited, I received prompt and courteous service. The staff checked with me more than once to see if I needed anything and if I was comfortable. More

by Carl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Morris, Brandon Allison
Sep 08, 2021 -

Bob Moore Subaru responded

Thanks for the kind review of our Service Department, Carl. And thank you for trusting us with your vehicle. We look forward to our next opportunity to provide you with great service.

August 31, 2021

Very pleasant and customer service oriented. I always get good service snd don’t have to wait. Love the free car wash and loaner for service appointments More

by Susanwillardlaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carter Michael, Brandon Allison
Aug 31, 2021 -

Bob Moore Subaru responded

We’re so pleased our Service Department lived up to your expectations. We are committed to caring for vehicles as well as selling them, and it’s nice to know we’re succeeding.

August 28, 2021

No drama / great treatment / up front and honest. I love the car and my treatment More

by Rbmojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Scott
Aug 30, 2021 -

Bob Moore Subaru responded

Thank you for your positive feedback. We’re proud to have you as a customer and we truly appreciate your business!

August 26, 2021

Nate in sales and Trey in finance were amazing! From the moment we walked in it was an all around great experience. Customer service is top notch. More

by Pepper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey, Nate, Brandon Allison
Aug 27, 2021 -

Bob Moore Subaru responded

At Bob Moore Subaru, our job is to help you get what you want, Pepper. We’re glad to know we were successful. Thank you for the excellent review. Stop by anytime, we’d love to say hello!

August 22, 2021

Had 42,000 mile services performed. Services were completed in a timely ma nner. Service representative was friendly and professional. I am pleased to recommend Bob Howard Subaru for servicing your v More

by Jbuchanan 10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Nunez
Aug 23, 2021 -

Bob Moore Subaru responded

Thank you for the review but the dealership you mentioned doesn't exist, however Bob Moore Subaru does exist. Just a reminder, at Bob Moore Subaru we’re here for things like oil changes, batteries, and tires, too. You name it, we do it.

August 13, 2021

Just bought my 4th Subaru from Bob Moore Subaru. A 2022 Outback Touring. I truly believe that the Subaru Brand offers the most value for the money. My wife has a 2020 Legacy XT and loves the car. The drive More

by bigal8255
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Baker, Joe Dabrowski, Mark.
Aug 16, 2021 -

Bob Moore Subaru responded

We’re so glad you’re enjoying your new 2022 Outback Touring. Thanks for your positive and encouraging feedback about our sales team. We hope you’ll recommend us to others who are looking for a new vehicle.

August 11, 2021

I was told my oil change would take 1 hour and it took 2 1/2 hours. The computer system was down so I had to come back the next day to pay. They forgot to put my oil change sticker in my car. More

by Maddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Barrett
Aug 12, 2021 -

Bob Moore Subaru responded

Hello Maddie, I would like to apologize for the excessive wait time and poor follow through on our part. The long wait time, computer system failure, and lack of oil change sticker are definitely not the norm here and we will work to fix this.. If you would like to further speak upon your experience and leave further feedback on how we can help you better in the future, please do not hesitate to give me a call! My direct number is 405-552-3274. Respectfully, Doug Elliot, Fixed Operations Manager

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