Bob Moore Subaru

We are a retired couple (read "old" here) and don't replace vehicles very often (read "cheap" here). We came in at the end of the month (November) and things were quite hectic at your dealership don't replace vehicles very often (read "cheap" here). We came in at the end of the month (November) and things were quite hectic at your dealership. The only reason for any fours above and not all fives, is there was some "communication" issues as to what was going to be included on our new Outback and at what price. My wife and I are not "the sharpest pencils in the box" (read whatever you want here,) so we are easily confused. We had shopped around but really wanted to do business with your dealership instead of Hudiburg simply because of the distance. Timothy and Brandon are first class - kudos to whoever is doing the hiring there - you are hiring the right kind of people! Looking back, it is easy to see now how the mis-communication could have occurred with all the activity and various deals being addressed simultaniously at a stressful end of month environment. We never want to take advantage of anyone and we want you to make a profit and stay in business so we have a good place to go when we need another vehcile. As customers, we never know if these transactions are fair for both parties in these transactions. If we simply knew what the actual vehicle costs are to you, what your required profit is, and what is our trade-in actually worth to you and why (because we know you will need to make a profit on it, as well) - it would really help. My Dad once told me that when you change vehicles at a dealership, "you will be playing their game, in their ballpark, by their rules, and oh, by the way, they play every day - you are simply not going to win - but it is your job to try and keep the score as close as possible"! Your industry has been changing over the years - and we think for the better. Reflecting on our most recent transaction, we "think" it was fair for both Bob Moore Subaru and us - but we really don't "know"(?). We are pleased with your dealership and will recommend your place of business to anyone we know. Thank you, Michael and Linda Gabbard More

Very helpful staff; no xx just straight shooters and worked to get the vehicle that worked best for us. I appreciated their honesty and how they didn’t try to present their product in an unrealistic vie worked to get the vehicle that worked best for us. I appreciated their honesty and how they didn’t try to present their product in an unrealistic view. More

From my 1st visit the sales team and staff were very professional and was not like a pack of hungry alligators like I encountered at the other Subaru dealer. Made both my wife, me and our family feel we professional and was not like a pack of hungry alligators like I encountered at the other Subaru dealer. Made both my wife, me and our family feel welcomed and secure. Outstanding customer relation experience and will definetly recommend to others. A most enjoyable and relaxing buying experience. More

My wife and I had been looking into purchasing a new car for around a year and finally decided to bite the bullet. I called on the phone and spoke to Timothy who was extremely helpful over the phone. I told for around a year and finally decided to bite the bullet. I called on the phone and spoke to Timothy who was extremely helpful over the phone. I told him what we were looking for and he checked and made sure that they had it and we were even able to negotiate some on the price over the phone. We were a little later getting to the dealership than we had planned but Timothy and Hani in finance were very patient, not trying to rush us or anything else. BTW we had our 1 year old daughter who while wasn't going crazy, had started to get fussy a couple of times. Never once did we see any indication that they were annoyed, not an eye roll, or a sigh, just smiles all around. By the time we were out of finance it was nearly 10pm, Brendon and Timothy were both waiting to show me our new car and give me the rundown on all of it's features. They even gave me a the business card of Dustin, one of their sales team members who has an STI and to give him or anyone else on their team a call if I had any questions. Overall it was a great experience and I would highly recommend the team at Bob Moore Subaru. More

I had originally considered purchasing a Subaru from a dealership in Anchorage Alaska prior to our move. However, after learning that I could not tow a Subaru behind a motorhome, I decided to look at oth dealership in Anchorage Alaska prior to our move. However, after learning that I could not tow a Subaru behind a motorhome, I decided to look at other Subaru dealerships on our route to our new location. My husband is in the military and we are moving to Virginia, stopping in Oklahoma City to visit family. When I contacted Bob Moore Subaru I spoke with Brenden, the manager. I told him the vehicle I had found on their website and asked what the best deal they could give me was. As I was not in the state, I did not want to hassle with price negotiations. After learning that we were military, Brendan told me about the military purchase program that Subaru offers. I was very impressed as the dealership in Anchorage (Continental Subaru of Anchorage) had not mentioned anything about this purchase program, instead they made me feel as if they were making us a great deal by removing the dealer markup and giving us a military discount. I had my parents visit the dealership and test drive the car because I could not see it in person. After receiving a great review from them, both about the car and the service they received from Dustin McIntosh and Brenden, I decided to purchase the car. EVERYONE that I spoke with from sales to finance to management was incredibly helpful and friendly. I recently got to OKC to pick up my car and made a trip to the dealership to meet Dustin and learn a little about the systems in my car. I would hands down recommend Bob Moore Subaru to anyone who was interested. This has been the most painless car buying experience I have ever had! More

Timothy was excellent! He took the time to look in to the 2011 Jeep Grand Cherokee so he was familiar with the options by the time I got there. The Jeep was up front and Timothy met my wife and I at the the 2011 Jeep Grand Cherokee so he was familiar with the options by the time I got there. The Jeep was up front and Timothy met my wife and I at the vehicle, which kept us from running around trying to find a salesperson. Adam, in finance, was professional and knowledgeable. The only concern I had is that, early on, it was made clear the price was negotiable, but by the time we made it back to finance, the full price of the vehicle was on the contract. I assumed the price was firm, but was never told so. But, in relation to my overall experience, it was largely a minor concern. I understand that the internet sales department is very aggressive with their pricing, so not being able to come down on an already low price is understandable. More

James made our buying experience at Bob Moore Subaru extremely pleasant. He was patient, informative, and he knew about Subaru's stellar reputation. I have no doubt that my wife and I made a great purch extremely pleasant. He was patient, informative, and he knew about Subaru's stellar reputation. I have no doubt that my wife and I made a great purchase, and we hope to buy our next car from him. We look forward to the awesome service each and every time we bring our Subaru in for routine maintenance. Bob Moore and James Moriarity are a winning team. We will definitely be passing his name to friends, family, and co-workers for their future car purchases. More

Great customer service and easiest buy of my life. No hassling or number throwing simply the facts. Will definantly consider bob moore in the future! hassling or number throwing simply the facts. Will definantly consider bob moore in the future! More

Bob Moore was easy to deal with. The pricing was competitive. The sales person and supervisors were very professional, yet personally friendly. The finance people were efficient and informative. competitive. The sales person and supervisors were very professional, yet personally friendly. The finance people were efficient and informative. More

Tanner and Alam were the salesman when we purchased our Subaru they were very nice and did a good job. Rod showed us all the features of the car when we returned to pick it up. He did a fantastic job! Eric Subaru they were very nice and did a good job. Rod showed us all the features of the car when we returned to pick it up. He did a fantastic job! Eric the finance person was supurb. He took us through the loan process with extreme knowledge of the warranty (WOW) and the financing procedure. We had the best car buying experience we have ever had. All the help from the Subaru staff was wonderful! However, My son had me sold 3 years ago, I just had to wait on the funds to be able to have the Subaru adventure. More