Bob Moore Subaru

I brought my 2011 Forester to Bob Moore Subaru seeking preventative maintenance before a trip to the mountains. I want to stress that I wasn't having any issues with my car when I took it in. I only wante preventative maintenance before a trip to the mountains. I want to stress that I wasn't having any issues with my car when I took it in. I only wanted peace of mind, and for that reason I was willing to pay their steep quote. I also want to stress that I brought my car to Bob Moore over a month before my trip was set to begin. Once they began looking at my car, the price tripled from the original quote. I accepted the new price because, as previously stated, I was willing to pay for peace of mind. A few weeks later, I picked up my car and discovered the battery was dead. Shortly after recharging the battery, I realized that the power steering wasn't functioning properly. I took it back in to Bob Moore and, to their credit, they didn't charge for labor during the second service visit. They did charge me for parts, however. After picking up my car for the second time and the night before my trip was set to begin, the engine began overheating. It seemed like I was going to miss my trip. Thankfully, after some troubleshooting, I discovered that a rubber seal had been secured so tightly that it broke and was spraying coolant into my engine. I had to fix this issue myself. Afterward, I found that there was no heat in the cabin. I would've been out of luck, but a friend had recently dealt with a similar problem and offered a solution. I had to bleed the radiator myself to remove the air bubbles and restore the heating function. Thankfully, I was able to do so in time to leave in the morning. Overall, this experience was the opposite of the peace of mind I sought. I paid an exorbitant amount and waited for weeks, and instead of having confidence in my vehicle for the trip, I faced a cascade of new problems after each service visit, some of which I had to repair myself. This turned into a complete nightmare when all I wanted was assurance. I will not be coming here again. More

Worst dealer ! ! Customer service was horrible as well as the professionalism. Please don’t waste your money and time in a dealer that doesn’t go by their slogan ! Customer service was horrible as well as the professionalism. Please don’t waste your money and time in a dealer that doesn’t go by their slogan of best customer service !! More

I wanted to take this opportunity to express my appreciation for service consultant Mike C. He is ALWAYS professional, courteous and thorough in giving me all the information I need to make inform appreciation for service consultant Mike C. He is ALWAYS professional, courteous and thorough in giving me all the information I need to make informed maintenance decisions concerning my vehicle. More

Bob Moore Subaru is a top-notch dealership in my humble opinion! Awesome facility with courteous, professional sales staff. Tey was especially attentive to our needs and patient with our numerous question opinion! Awesome facility with courteous, professional sales staff. Tey was especially attentive to our needs and patient with our numerous questions and dealings for a pre-owned vehicle. Pleased with our purchase, and the vehicle was delivered fully serviced, spotless inside and out, plus a full tank of gas! Drove out of there happy campers and ready to "tour". More

Horrible customer service. Can’t get a call back. Had add ins tacked on we specifically requested not be added. Would not recommend. Can’t get a call back. Had add ins tacked on we specifically requested not be added. Would not recommend. More

Horrible customer service. The sales people seemed bothered when I walked through the door asking where the parts department was and when I asked where it was, he only pointed The sales people seemed bothered when I walked through the door asking where the parts department was and when I asked where it was, he only pointed and I was wondering around for minutes not able to find it. Once I got to the parts counter I didn’t even get a hello, only a blank stare. The bumper I purchased was super overpriced and was damaged when I received it. I returned the bumper the next day and that was a hassle because they tried saying I was the one who damaged it. Anyways, I went down to Cavender Subaru and they got me taken care of AND the bumper was $100 cheaper at Cavender. Bob Moore will never get my business again. More