Bob Moore Nissan

Very unhappy I went here hoping to get my car fixed. I had a squealing noise that came and went. First time they said it was my tires, I spent a good amount gettin I went here hoping to get my car fixed. I had a squealing noise that came and went. First time they said it was my tires, I spent a good amount getting new tires the next day. Squealing still happened. I took it to have my father to look at and he suggested that I get a new belt. I took it in to get it replaced, I had to come in twice due to they did not have my belt after I had made an appointment and given enough time for them to order it, but they did another test drive and stated that they did not hear the noise. I came in the day before Thanksgiving and they replaced the belt and did another test drive and said it was good. The squealing had stopped for a few days and then started again. The week before Christmas I was driving home from work and the squealing got louder and then all of a sudden my new belt fell out from under my car and was now in the middle of the street! I had to have my car towed to the dealership the next day. After waiting in the lobby I was informed that I now have to have a new alternator because the pulley had broken off and that it would be an estimate of $1000. They said that the squealing was probably coming from the alternator the whole time and they just didn't catch it... That is ridiculous! They should have seen the pulley when they was replacing the belt. I went back to look at it and it was completely broke off and in pieces in my car. It took them 4 times to figure out what the issue was and then expect me to pay that much to fix my car. They gave me a rental while my car was being fixed for my convenience because they had to order the part and it should be in by that Monday. I called the Monday before Christmas to see if the part had come in and if my car was ready. They said that they had not ordered it yet because they were waiting for my consent.....what do you mean my consent... the only reason you still have my car is because I was waiting for you to order the part and it to be fixed! So now I had to wait till after Christmas before the part to be delivered. Needless to say I will never go back or suggest this place to anyone! More

We have been a customer here 10 years. They have always been fair with us and want to ensure we are happy with our vehicles. been fair with us and want to ensure we are happy with our vehicles. More

Over all experience was great! Julian Lopez the sales associate was very knowledgeable and friendly. I would recommend this car dealership to anyone looking for a new car! associate was very knowledgeable and friendly. I would recommend this car dealership to anyone looking for a new car! More

Went for an oil change I arrived early for my appointment, and was greeted immediately, with courtesy, by Aaron Wall. My information was taken and I very quickly was able t I arrived early for my appointment, and was greeted immediately, with courtesy, by Aaron Wall. My information was taken and I very quickly was able to head to the waiting room. After about 30 minutes, I was approached and told my vehicle needed some maintenance, beyond just an oil change. "J. M." (sorry I do not know the name.) explained the needed maintenance. I knew this was accurate, and gave my permission to go ahead. Aaron came to check on me to be sure I was doing okay with the wait, and then when the service was finished, he met me at the finance window, explained everything that was done, and asked if I had questions. Overall, a very good experience. More

Routine service visit Excellent service. Courteous staff. Got vehicle in promptly and service was done promptly. Would recommend dealership to others and will return in the Excellent service. Courteous staff. Got vehicle in promptly and service was done promptly. Would recommend dealership to others and will return in the future for further work! More

The entire team at Bob Moore Nissan was friendly and accommodating! They addressed all of my vehicle buying needs! Excellent service and they took the time to answer all of my questions! accommodating! They addressed all of my vehicle buying needs! Excellent service and they took the time to answer all of my questions! More

Very easy to work with and fantastic attitude. These people definitely care about the customer and figure out what is in there budgets and make car buying easy. people definitely care about the customer and figure out what is in there budgets and make car buying easy. More

Nelson Jan 2020 Bob Moore Nissan is always great place for service. I brought Truck in Oct 2018 at Bob Howard, but live in Norman. I am glad we have Bob Moore Nissan Bob Moore Nissan is always great place for service. I brought Truck in Oct 2018 at Bob Howard, but live in Norman. I am glad we have Bob Moore Nissan available. Service Staff are always very helpful. Thanks Roger More

Ever since moving to Norman in July of 2019, I have been bringing our 2017 Rogue and 2018 Maxima to Bob Moore Nissan to get serviced. I have been multiple times and they have always been very very nice and bringing our 2017 Rogue and 2018 Maxima to Bob Moore Nissan to get serviced. I have been multiple times and they have always been very very nice and knowledgeable about every question I asked. Their customer service is really great, maybe even top notch, because they strive to help the customer out as much as possible. When there were little concerns, they made sure to make it right the first time and were actually concerned about the issue (again, not that big of an issue either). The service department knows what they’re doing and they strive to make the customer happy, which makes them outstanding. More

Friendly service and quick service I was late in the day getting my car in so it had to stay overnight. The next morning it was ready when I arrived to pick it up. Check-out was avail I was late in the day getting my car in so it had to stay overnight. The next morning it was ready when I arrived to pick it up. Check-out was available online (although I paid in person). Paying was quick and I was on my way without delay! I haven't had that quality of service anywhere else. Even if I had had to wait, their wait area is clean and accommodating with free internet, phone charging stations, free snacks and coffee (oh, and popcorn too)! More