Bob Moore Mazda
Oklahoma City, OK
Filter Reviews by Keyword
By Type
Showing 705 reviews
Linda was a great car "saleswoman" and she listened to what we wanted. She did not try to talk us into a car that we were not interested in. We told her our budget, our situation, and what we listened to what we wanted. She did not try to talk us into a car that we were not interested in. We told her our budget, our situation, and what we wanted in a car and she got it for us. More
This is our seventh Mazda and the new CX-5 is replacing a 2000 MPV with more than 208K miles. Purchasing the car is easy compared to trusting the service team later on. We feel Yon (service manager) is ext 2000 MPV with more than 208K miles. Purchasing the car is easy compared to trusting the service team later on. We feel Yon (service manager) is extremely knowledgeable and honest when you have an issue with your Mazda. In fact, we didn't even consider any other auto dealers. We have had excellent service with all our Mazdas and would highly recommend the Bob Moore Mazda Group! Zoom Zoom! More
I purchased a used vehicle with stipulation "AS IS". No buyers guide. The night I bought the vehicle I test drove it twice. The first time I checked everything out AC/Heater, windshield wipers IS". No buyers guide. The night I bought the vehicle I test drove it twice. The first time I checked everything out AC/Heater, windshield wipers everything worked good for a old vehicle except the constant door ding that would not stop. I continued on with my test drive and asked the sales agent if they could look at the door ding because it was enoying. He said yeah I'll get it checked on when we returned back the agent took the vehicle back to the shop. After nearly two hours the sales agent returned said they figured it out everything good ready to test drive it again. I test drove it this time not checking the same stuff I did before, wish I would of checked again I soon regretted. The next day I took the vehicle in and ended up putting 900 dollars of work into the truck. The thing that hurt me the most came that night on my drive home. A passing vehicle threw liquid out of their car and it landed on my windshield. I turned on my wipers and nothing. Dead in the water no motors then I tried the washer fluid. Nothing no pumping of anything. I thought this was weird. So that next morning I took the vehicle to a mechanic who said "it was nothing someone unplugged a module behind the radio. He then added.. The module controls yours wiper motors, and anything to operate your wipers, Also your turn signal indicators and the "DOOR DING" SO this dealership thought they would jeapordize a costomers safety for money. I have tried to contact the sales agent who has not returned my call everytime I have left a message with someone they give me a runaround. In my book that is bad business practice which is why I have given Bob Moore Mazda a unsatisfactory rating. More
I have worked at car dealership in the past and was pleasantly surprised at the way the process of purchasing a new car has evolved. The whole experience was handled with professionalism from the inter pleasantly surprised at the way the process of purchasing a new car has evolved. The whole experience was handled with professionalism from the internet manager to the salesman to the finance department. It was a quick process which made it that much more enjoyable. I was pleased with every aspect. I would definitely recommend this dealership to others looking to purchase a new car!! More
We entered the dealership, driving around looking for a specific vehicle that my husband had emailed the manager, Chaz about. We didn't see the two vehicles quickly, Linda saw us driving around like we we specific vehicle that my husband had emailed the manager, Chaz about. We didn't see the two vehicles quickly, Linda saw us driving around like we were lost. I need to mention here it was windy outside, (typical Oklahoma day) and she was outside observing us and didn't go back in after serving another customer. She waited patiently, saw that we needed help and asked us what we were looking for. She helped us look at the vehicle and showed us another one so we could compare, and then sold us the one we had originally come to look at. She offered up front that we get $500 off for being a repeat customer, so this helped our decision. When it came to the financing Lance helped us there, with Dale and Lance working with us on the extended warranty. Ended up we didn't need the financing, but Lance was gracious about it. When we were leaving, Linda didn't just hand us the keys and say bye bye. She walked us to our car, set up our bluetooth, showed us all the features of the car. I must say, all in all, well done guys, well done! More
My salesmen's name was Corbin, I don't remember his last name. Retired Navy guy, but I won't hold that against him. He was very friendly, and knowledgeable. he was even very nice to my young son, and always name. Retired Navy guy, but I won't hold that against him. He was very friendly, and knowledgeable. he was even very nice to my young son, and always included him in conversation when appropriate. this was a big deal to me. I would buy a car from him again, and recommend him to my friends and family. More
Our experience with theis Mazda dealership was AWESOME!! Chance and Corbin were helpful in every way possible. There was much knowledge concerning the model we were driving and no pushy salesman. Chance did Chance and Corbin were helpful in every way possible. There was much knowledge concerning the model we were driving and no pushy salesman. Chance did everything he knew to make sure my husband and I were happy with what we were buying. My only disappointment in this whole ordeal was we were not afford the option of the navagation system at the time of purchase. My husband spoke with someone the following day and he was told it would be 500.00 to keep the one already in the car instead of having it removed on the next open business day. I was out of town for the weekend so when I returned on that business day to pay the 500.00, I was told it was now 900.00. Needless to say, Mazda dealership removed the navigation card.Hence, the 4 rating on our overall experience. All in all, our dealings with Mazda was one of our better experiences when shopping for our new car. More
I first discussed my interests over the phone and by email since I live out of town. My wife & I eventually made a trip to Edmond on a Saturday. Everything was exactly as we'd talked about. Linda lis email since I live out of town. My wife & I eventually made a trip to Edmond on a Saturday. Everything was exactly as we'd talked about. Linda listened to my needs and got me into the best fit. Finance was able to better the rates from my local bank. I arrived at the dealership a little after 10am and drove out in my new CX-9 at lunch. Other than the money spent, the whole experience was relaxed and stress free. Thanks for an enjoyable buying experience and I will highly recommend this dealership to friends, family, and co-workers. More