Bob Moore Mazda

Safety is not a concern apparently On the verge of making a deal on a nice vehicle, but despite the CarFax showing no reported accidents the vehicle did show signs of collision. Reques On the verge of making a deal on a nice vehicle, but despite the CarFax showing no reported accidents the vehicle did show signs of collision. Requested a computer scan to check if the airbag that was incorrectly mounted (huge safety issue) had been deployed. We were refused. Why? Not willing to find out for the safety of a potential customer? You could just return the vehicle as unsold to the auto auction and not been out at all, but instead refused to do a safety check for a potential buyer. Could not in good conscience purchase from this dealer so I walked. More

Excellent This dealership was incredible, and I could not have asked for a better sales rep. He was more than helpful, and asnswered any question that I was abl This dealership was incredible, and I could not have asked for a better sales rep. He was more than helpful, and asnswered any question that I was able to come up with, with tact and confidence. More

Smooth Car Buying Experience-Top Notch Customer Service! My wife's car recently received fairly extensive damage during a recent hail storm. After deciding to try to trade it in as is, we searched the inter My wife's car recently received fairly extensive damage during a recent hail storm. After deciding to try to trade it in as is, we searched the internet and found a vehicle that we were interested in at Bob Moore Mazda. Upon arrival at the dealership, we were greeted by Matlin Mixon (New Car Sales Manager) and Tom Kock (Sales Associate) and the top notch customer servide began. As it turned out, we were quoted wrong during our initial internet contact and Matlin quickly said "we'll honor the price you were quoted". Tom was super throughout the sales process and took the time to thoroughly go over how things worked with the new vehicle. Scott was very professional, friendly, helpful, and quick with the financing piece of the deal. It was a very smooth and enjoyable car buying experience. Here's where Bob Moore Mazda set themselves apart from the others....As we were taking delivery of the vehicle, Tom pointed out that there were a couple of paint blemishes and he asked us to bring the vehicle back on Monday evening and leave it with them and they would fix them and give us a loaner vehicle to drive. As my wife drove to work on Monday morning (less than 100 miles into having the vehicle) a rock was thrown from a truck and cracked the front windshield. I phoned Matlin and informed him what happened and that we were scheduled to bring the car back in that evening to touch up a couple of paint blemishes and he agreed to replace the windshield while they had it! This sort of thing does not happen often in the car business. Most want to make the sale and forget about you until it's time for service. When I arrived to drop the vehicle off Tuesday morning for the paint touchup and windshield I was met by the GM Travis Jacques. He offered my his vehicle to drive while mine was being worked on which was almost an identical clone of the car we had purchased. Before I could leave, he demanded that it be vacuumed and cleaned before I left. I cannot begin to tell you how appreciative my wife and I are for Travis, Matlin, Scott, Tom, and all of the staff at Bob Moore Mazda! These guys went above and beyond and we can't thank them enough! More

First Time Buyer Experience! My first car buying experience was great! Even after I had bought my car, AJ Adesina in sales and Scott Woolery in financing made sure that I was stil My first car buying experience was great! Even after I had bought my car, AJ Adesina in sales and Scott Woolery in financing made sure that I was still satisfied with my purchase and made sure that the car was fitted to my comfort. The business is very friendly and they are super nice and are willing to work with their customers. Overall the customer service was great and I'm so glad that I was able to purchase my Mazda from this specific dealership. For sure hands down five out of five stars for these top employees. More

Great Service! We had a vehicle that had negative equity & began having some trouble. We needed a new car badly & they took great care of us as the process was long We had a vehicle that had negative equity & began having some trouble. We needed a new car badly & they took great care of us as the process was long due to holiday weekend. They stayed late & made it as painless as possible. I've been a customer of this dealership for many years for my 2005 Mazdaspeed & they have never let me down. Communication is key. More

Buying this car was fun!!! I had a really fun time buying this car. Terry was knowledgeable and funny. When we did the test drive, he showed me all the different features. Then I had a really fun time buying this car. Terry was knowledgeable and funny. When we did the test drive, he showed me all the different features. Then during the negotiations, there wasn't any run around. I got a really great deal and Matlin was straight forward, honest, and a lot of fun. I was laughing and having a great time the whole way through. Thanks again guys!! More

Best service ever! Immediately upon arriving I was greeted with a salesman (Bailey Graham) and he was very knowledgeable and helpful. They allowed me to test drive as ma Immediately upon arriving I was greeted with a salesman (Bailey Graham) and he was very knowledgeable and helpful. They allowed me to test drive as many cars as I needed to make an informed decision. Matlin the sales manager was the best he was very helpful in getting the terms that I needed. I can't say enough about how great the dealership and my salesman where. They me feel like a friend instead of just a customer. More

Great buying experience! This was the best car buying experience I've had'. I flew in from out of state, the dealership picked me up with the car so I could test drive it on This was the best car buying experience I've had'. I flew in from out of state, the dealership picked me up with the car so I could test drive it on the way back, paperwork was waiting, I signed and drove my car off. Smooth deal and the car was exactly the vehicle they described. Thanks to all the staff that made my experience and trip great. Ed More

Poor Communication Went in thinking I was going to get a used car, we had the paperwork signed and we waited to see if the bank would give me a loan. I was told my car w Went in thinking I was going to get a used car, we had the paperwork signed and we waited to see if the bank would give me a loan. I was told my car would be on hold over the weekend and we would be finished talking once I got back from out of town. The next day I receive a call stating that they sold the vehicle that was supposedly on hold. I was very disappointed. They need to fix this when it comes to their communication. More