Bob Moore Mazda

Great experience until we realized we were lied to... When we first arrived at the dealership everyone was very nice and welcoming. They got us a salesperson fast and be pulled up the vehicle we had calle When we first arrived at the dealership everyone was very nice and welcoming. They got us a salesperson fast and be pulled up the vehicle we had called in in advance and we test drove it fell in love and decided to buy it. Over the process of going over the car features my husbands asks if the vehicle has a remote start. We were told there actually isn’t one on the key but that it is just an app you download and it’s no big deal....we said awesome and went on down the road. When the purchase of the vehicle was complete I asked the same salesperson when I would be able to download my app for the remote start (I have a 4 months old and it was 10 degrees outside at this time, so this was an important feature) he tells me when I come in on Friday to do my step three they would get the app and all that good stuff all set up for me!!! Fast forward to Friday and I ask about getting the app downloaded and another guy informs me that the vehicle doesn’t have a remote start I don’t know why you were told that.....when I talked to another sales manager about it all he had to says was yea sorry they don’t come with a remote start and rattled off all of these different options and how much I could spend on them! Didn’t offer to fix the problem or help in any way. It was pretty much just TOO BAD! So we felt very lied to and this was an important feature when buying this vehicle. Very disappointed and have been spreading the word to watch out for this. More

Good experience. Polite and Seamless process. I worked with Gabriel Tucker to purchase a used vehicle through Bob Moore. Seamless process and a very thorough salesman. Good work Bob Moore Mazda, a I worked with Gabriel Tucker to purchase a used vehicle through Bob Moore. Seamless process and a very thorough salesman. Good work Bob Moore Mazda, and thank you for helping me find the right car for my needs. More

Used Car Buying Experience Outstanding in every way! Terry was knowledgeable, friendly and fast! Zach was extremely helpful when it came time to close the deal. I could not be h Outstanding in every way! Terry was knowledgeable, friendly and fast! Zach was extremely helpful when it came time to close the deal. I could not be happier with the entire experience! More

Great Salesman The salesmen we spoke to were respectful and polite. They really worked to get us the best deal and we got a great one. Marlin, I believe he’s a manag The salesmen we spoke to were respectful and polite. They really worked to get us the best deal and we got a great one. Marlin, I believe he’s a manager, was very polite and really did work with us. I would definitely recommend them to friends and family. So if you’re looking to buy and get the best deal, you have got to check out Bob Moore! More

Wonderful! We worked with Carl Elkins. Wonderful experience. No high pressure, accurate information and a real interest in what WE wanted. Thanks, Carl. You're We worked with Carl Elkins. Wonderful experience. No high pressure, accurate information and a real interest in what WE wanted. Thanks, Carl. You're great! More

Good experience I recently bought a used car at Bob Moore Mazda, actually it is the second used car, we've bought there. Plus numerous service visits. We've always be I recently bought a used car at Bob Moore Mazda, actually it is the second used car, we've bought there. Plus numerous service visits. We've always been pleased with the way we were treated and the result of our business. More

Not what i expected. the salesman, Brandon, was courteous and knowledgeable. The sales manager was not. When test driving my potential trade-in they parked it half-way in the salesman, Brandon, was courteous and knowledgeable. The sales manager was not. When test driving my potential trade-in they parked it half-way in a parking spot much further away than where it was parked, on a cold windy day this did not seem very professional. I took my business down the road to another Mazda dealership which was a much more pleasant experience and I purchased a new vehicle with them. I would not recommend Bob Moore Mazda to others. More

Greay Bad part of buying a car is how long the process takes, but Gabriel Tucker made it a great experience and we were in and out with two kids in a quickl Bad part of buying a car is how long the process takes, but Gabriel Tucker made it a great experience and we were in and out with two kids in a quickly manner! Thanks again! More

Wonderful experience We had a wonderful experience buying a car for my daughter. We had done our research online and the car was just as advertised. We were very happy w We had a wonderful experience buying a car for my daughter. We had done our research online and the car was just as advertised. We were very happy with our experience and Brandon really went over and above to help us with this purchase. More

Horrible!!! The ad said that the vehicle has seat warmers and after purchasing we found out it did not. They told us there was nothing they could do. Was told th The ad said that the vehicle has seat warmers and after purchasing we found out it did not. They told us there was nothing they could do. Was told they would repair the back hatch, when we called again he said it had a recall and to just take it anywhere, when we called to schedule to have it fixed the service department said it was not on recall but to take it somewhere else and pay ourselves to fix it. We have called and talked to the salesperson, spoke with financing and to the service center and all have been very rude. My insurance company called and they were rude to her. The service after the sale has been horrible. I will never purchase from a Bob Moore again. More