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Bob Moore Mazda

Oklahoma City, OK

4.8
687 Reviews

13045 N Kelley Ave

Oklahoma City, OK

73131

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Showing 687 reviews

August 10, 2021

I'm very happy with my experience at Bob Moore Mazda. Thank you to Blake, Christopher, Lanna, and Trey. I keep cars until the wheels fall off. After much research on the car, the negotiations, and final More

by blevins6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Harrison
Aug 11, 2021 -

Bob Moore Mazda responded

We're so pleased you are pleased! Thanks for letting us assist you in finding a great new ride. Please reach out if there is anything else we can do to help!

August 04, 2021

The people there were professional, friendly and very accommodating They treated me like a VIP even if I wasn’t. Mark Zachary is the best. Thank you for a terrific day More

by deb.craig81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Zachary
Aug 05, 2021 -

Bob Moore Mazda responded

Deb - thank you so much for your kind words! Everyone that walks through our doors is VIP, and we are pleased your experience with us was seamless! We hope to work with you again down the road.

August 03, 2021

Our salesperson Terry Johnson was incredibly nice and helpful, everyone was very nice. My only complaint is I never dreamed it would take over 3 hours to purchase a car with cash! It was unusual circums More

by Crystalperry1010
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Johnson
Aug 04, 2021 -

Bob Moore Mazda responded

Crystal, thank you for letting us know you had a great experience with us! Unfortunately these things take a bit of time to ensure everything is done correctly and there are no issues down the road. We're thankful for your patience and are so glad your daughter is loving her new car! If either of you have any questions, please do not hesitate to reach out! We're always here to help!

August 02, 2021

Very good—we have used Bob Moore for our previous cars and know they do a good job. Were very helpful finding us a rental car as well. Very good customer contact people! More

by walth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolen
Aug 02, 2021 -

Bob Moore Mazda responded

Thank you for your kind words, we are so please that we could assist you and your experience was an enjoyable one!

July 29, 2021

what a joke spent day and get a runaround and could never get a call back and when it came time to go and get the car/suv they wanted more info and change the price right before a 3hr trip there save time an More

by robertfogarty02
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dale
Aug 02, 2021 -

Bob Moore Mazda responded

Hello Robert, We understand your frustration within your experience, however we can only work within the parameters that the lender gives us in cases like this. We apologize that we could not make a deal with you, however this was out of our control. If you would like to speak further, please reach out as I would be happy to chat. Respectfully, Christopher Giberson, Sales Director

Aug 04, 2021 -

robertfogarty02 responded

Yes but when you tell people you will call them and never do and then tell them sometelse and they do it and you still don’t respond that’s not right

July 26, 2021

They made car buying enjoyable experience! Mark Zachery understood what we were looking for and was great to work with! Would recommend to a friend. More

by Okie Spirit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Zachery
Jul 27, 2021 -

Bob Moore Mazda responded

We're so glad your experience was an enjoyable one! Thank you so much for your kind words, we hope to continue to work with you in the future.

July 23, 2021

Professional, courteous and very reasonable to work with. Very good about following up with me after I leased a car to make sure I have no issues. More

by SZM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyle Layden
Jul 23, 2021 -

Bob Moore Mazda responded

Glad to hear your experience with us was a great one! We appreciate your kind words and hope to continue to assist you down the road.

July 19, 2021

Nolin at Bob Moore Mazda in OKC was amazing to work with! He got me the exact car I was wanting! Adrian was great too! More

by Cynthia
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
Jul 20, 2021 -

Bob Moore Mazda responded

This is so great to hear, Cynthia! We're so pleased to know we could accommodate you in finding the perfect ride for you.

July 13, 2021

Salesman Zach was great to work with. No pressure and very responsive. Had an issue with the wait for financing as it was over 2 hours to talk to someone, once we were finished with Zach. More

by richardlgaszak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Zachary = 5 Star
Jul 13, 2021 -

Bob Moore Mazda responded

Nothing better than a seamless experience to find a great ride! We apologize for the delay with your finance as sometimes those things take time, but thank you for letting us know we could be of assistance to you. Please reach out if there is anything else we can do to help.

July 12, 2021

I hate the games dealerships play (let me ask my manager, sign this offer and I'll take it to my manager, we need to know if you're serious about buying, etc.) And Bob Moore Mazda is no different. It's no wo More

by soonerguy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Davis
Jul 22, 2021 -

Bob Moore Mazda responded

Hello, We are sorry to learn of your negative experience with us as reviews like this are something we never like to see. However without your name, we cannot directly look into this visit and come to a resolution or reach out to you. I ask that you contact me at 405-775-7000 so I can get more of the detail of your visit and we can better understand your experience. Respectfully, Phillip Bostick, General Manager

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