Bob Moore Kia Northwest

Nobody takes responsibility for this dealerships mistake. I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several tri I purchased a Kia Soul 2 yrs ago at the Bob Moore Kia dealership in Edmond, which is now Kyle Hill Kia. When I bought my car I had to make several trips to sign or resign paperwork that was not done correctly or at all. At one point they redid my whole contract and again I had to make another trip to sign. Well, apparently when my paperwork was redone they left something out. I had purchased the wheel and tire package which allows you to have full coverage on both. Back in April of 2015 I went to have my rims redone with no issues, no problem. Same day service. Well, it was time to have it done again almost a year later so I tool it to what is now Kyle Hill because the Bob Moore on nw hi way is not real convenient especially when you have to leave your car for a couple of days, just to get the rims done. It was the same in Edmond but easier to do. I dropped my car on a Monday expecting to pick it up the next day. Finally after 5 days I get a call saying my wheels are done and they then decide I do not have the wheel and tire coverage, even tho they could see I had it done previously. Although most of my paperwork was in transit to Bob Moore, NW Expressway. Well it all came down to my word against theirs because some how that coverage got left off the 2nd time I had to go in to resign paperwork. It didn't matter that it showed I had it done before with no expense to me. No one ever told me I did not have the coverage. But why was it paid for last year?? All I heard was, if you would have brought it here, Bob Moore, NW Expressway we could cover it for you. I'm sorry, is it still not Bob Moore????? Are you not fixing to have my paperwork??? I ended up having to pay $200.00 for something I would have never had done if I knew there was yet another screw up in my paperwork. This was very upsetting to me and even more upsetting that no one was willing to make it right. This is my 4th Kia, the last 2 purchased from Bob Moore. I'm still in shock that they had no desire to make it right when the proof was in the paperwork. They did not care that their mistake was costing me $200. I will never deal with them again. Poor customer service More

Won't pay off trade Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a tr Traded my truck in and dealer still hasn't paid my truck off. Asked what's taking so long to pay my truck off and was told to make the payment on a truck I don't own. Now I have to buy a tag, make a payment on a truck I don't have anymore and deal with collection calls about my old truck More

Not all the details were revealed Found a Jeep Patriot Bob Moore was advertising on Craigslist. I live 3 hours north of OKC, so pretty much worked out a deal on the phone based on the Found a Jeep Patriot Bob Moore was advertising on Craigslist. I live 3 hours north of OKC, so pretty much worked out a deal on the phone based on the pictures and the salesman description. Drove the 3 hours only to find hail damage and a broken windshield. Went ahead and work out a purchase price only to have to wait an hour for the finance dept to take my check. Get the car home and two days later it dies right in the middle of traffic and now the check engine light is on. They supposedly preformed a 100 point check. Not very impressed More

Enjoy being lied to? We saw a car online, and we were talking to a guy online about the price. We finally got a great price. Surprise, surprise when we got to the dealersh We saw a car online, and we were talking to a guy online about the price. We finally got a great price. Surprise, surprise when we got to the dealership, the price we were told was a "mistake". They lied just to get us down there. We should have run then, but we didn't. After some dealing (still not as good as they originally said), we purchased the car. What they didn't tell us was that it didn't come with a key fob. This is was a car with electric everything, so I just assumed it would have a key fob. Our sales guy said he would ask his manager about it, but we haven't heard anything over 2 months later. I'm sure we won't since they already got our business. Go here if you enjoy being lied to. More

Liars Never go here. They told me they only had 3 cars I could buy and that this was my last chance to buy so I better take their deal. All lies. And of co Never go here. They told me they only had 3 cars I could buy and that this was my last chance to buy so I better take their deal. All lies. And of course after I fell for it and bought a car they wouldn't take it back or do anything to make the deal right. Their philosophy is sell the customer any car and then get them out the door.. More

Collision Center: Trustworthy, Helpful, and Fun My superior rating was earned by the exceptional service and repair work done yesterday on my Jeep Wrangler Unlimited. Warren Sanderson provided me wi My superior rating was earned by the exceptional service and repair work done yesterday on my Jeep Wrangler Unlimited. Warren Sanderson provided me with perhaps the best analysis and helpful suggestions of any collision estimator I've worked with in recent memory. He went out of his way to help me make the right decisions regarding repairs and saving money without sacrificing safety. You can't find a nicer person to deal with when it comes to delivering swift, thorough, and knowledgeable collision service. Just go in and see him, tell him the whole story, and watch how his years of experience (and good humor) come rolling out. Highly recommended. More

Ryan Shaff was the first salesman I worked with. I was kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels. You can hear and feel every crack on the road. Ro kooking for a Kia Soul. I knew from test driving the Kia Soul that it was just a box on wheels. You can hear and feel every crack on the road. Rough ride! And no cargo space. So I know the manufacuring cost is low. All I wanted was a cute car with a personality ( Kia Soul ). I decided that I would buy a Kia Soul and dress it up with all you had to offer. Ryan Shaffs manager quoted me a price of 24,900 dollars for a Dune loaded Kia Soul. That was way to high. Finally we get to 22,900 and I trade in my 2004 PT Cruiser worth 1,500. When I went to my bank to get the 22,900 I was informed that a fully loaded Kia Soul was worth 23,175. I told Ryan Shaff and his manager that I was not happy with the price. But, I had singhed the P.O. ( entrapment )! I feel like you made me pay 2,000 over sticker price. You should give me my PT Cruiser back and 500 dollars. I feel SWINDLED. More

In spite of the unpleasant experiences of my sons' recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very recent visits to Bob Moore Kia, I stopped to look at new cars. We had been customers at Bob Moore dealerships for over twenty years and always very happy with sales and service. The salesman who greeted me was neither pleasant nor interested in selling a car to fit my requests. High pressure does not always sell cars. Women do drive cars and often are equally, sometimes more, as knowledgeable as men. I was not treated in this manner until Fred entered the office. Through his conversation, people skills and expertise I decided to consider a Kia Rio from this dealership. I returned home, did some research; decided to purchase. The finance officer was quite young and new and refused to put my name as primary owner of the vehicle. My husband of forty-three years had accompanied me. A few days later we were contacted to return to sign papers that had been forgotten. I went alone only to discover that the papers had been signed just not located in the file folder. There was a question about the Resist-all treatment. The car was not properly detailed at time at time of delivery; I returned at a later date for a more complete detail. Overall I would not give an enthusiastic recommendation to this dealership. I would also not give a completely negative review either. All difficulties can be rectified. More