Bob Moore Kia Northwest

Bait and switch I first researched this dealership online. The internet sales person, Kelsi starts a text with me which is fine. When I text her to mention that I’m c I first researched this dealership online. The internet sales person, Kelsi starts a text with me which is fine. When I text her to mention that I’m coming in to see their cars I get told to ask for “Dante”. I never see this Dante. I get passed to Darnel who takes me to the cars I’m looking at. While he is getting the key for my test drive he starts talking to a couple who are looking also. Darnel passes me over to a nice lot maintenance guy who can’t answer my questions about the car I’m test driving. When I get back I get passed over to John Moore (most likely NOT related to Bob Moore) who slowly puts an offer together on a more expensive car. I am then told that if I qualify for the special finance rate that I will be giving up $2500 in rebates. By then I was soo done. I asked them to shred my paperwork and left. I didn’t really say what I would have liked to say. More

Still waiting I bought a vehicle on June 17. It was contingent on the dealer having the air conditioner and steering fixed. I have been in a loaner vehicle ever s I bought a vehicle on June 17. It was contingent on the dealer having the air conditioner and steering fixed. I have been in a loaner vehicle ever since that time. I cannot express how difficult it has been to get updates on the status of the vehicle. The sales lady Lauren quit returning my calls after about a week. The service shop was extremely rude to me when I called to try and get an update, especially when I stated that I wanted to just come pick it up so that I could go on the vacation I scheduled for my family. They have been working on the a/c since I bought it. This dealership, though Kia, is in the same group as a Ram dealership, yet somehow it is beyond these people to get an air conditioner fixed in a reasonable timeframe. I have gotten the same excuse about the lack of return calls “we have the wrong phone number for you.” To which I explain, that’s why I leave you the correct number with every single message. (The reason they have the wrong number is because the salesperson was sloppy and put the wrong information in the system, which I corrected repeatedly through the buying process). It has been a month, and I still don’t have my vehicle to drive. More

Excellent Service I just got my new Kia at Bob Moore! The salesmen were helpful and not pushy. We were offered drinks and snacks several times while we waited. They did I just got my new Kia at Bob Moore! The salesmen were helpful and not pushy. We were offered drinks and snacks several times while we waited. They didn't try to push me into a car I couldn't afford and helped so much when I had an issue with the bank. More

Bob Moore kia is the bomb.com John Crosby is by far the best looking gm I have ever seen. When he smiled at me, I knew that I would be buying the most expensive car they have. John Crosby is by far the best looking gm I have ever seen. When he smiled at me, I knew that I would be buying the most expensive car they have. More

Brand New Kia Optima Purchase Dealership was top notch, clean and welcoming. Sales people were the best I met. You can't beat Paul and Hot Sauce (Dante)! Will come back for futur Dealership was top notch, clean and welcoming. Sales people were the best I met. You can't beat Paul and Hot Sauce (Dante)! Will come back for future purchases. More

Easy Process for buying It was so easy to buy a car from here. The process was painless and everyone was helpful!!I would recommend this dealership to friends and family. It was so easy to buy a car from here. The process was painless and everyone was helpful!!I would recommend this dealership to friends and family. More

This place has gone off the rails Bought a car here a few years ago and it was a great experience, so I thought buying another from them would be equally as good, hassle-free, and pain Bought a car here a few years ago and it was a great experience, so I thought buying another from them would be equally as good, hassle-free, and painless of an experience. I have never been more wrong in my life. I have no idea what has happened to this business in the past 3 years, but someone needs to right this ship before it sinks. It's easy for me to see why employee turnover is so high here: I imagine management lies to employees as much as they lie to customers. Deceptive, shady, and just driving past the place makes me feel like I need a shower. The place is so dead it makes a mausoleum seem busy--wasn't like that a few years ago--my guess is it has something to do with the reason why it's suddenly getting a ton of bad reviews. Incidentally? They still owe me money. And a half a tank of gas. More