Bob Moore Kia Northwest
Oklahoma City, OK
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Had a great experience. Would recommend them. Great salesman William Baylock. Easy no hassle purchase. Would recommend them. Great salesman William Baylock. Easy no hassle purchase. More
This dealership provided excellent customer service from start to finish. The service advisor, Nathan ensured I was kept up to date on the progress of my car repairs. Throughout the entire visit, Nathan tre start to finish. The service advisor, Nathan ensured I was kept up to date on the progress of my car repairs. Throughout the entire visit, Nathan treated me with respect. He willingly engaged in conversation concerning upcoming maintenance relevant to my car while also taking into consider the budget. The coat of the repairs were in line with the national average and lower than local competitors. Bob Moore Kia will be my go to for any and all concerns with my Kia. Thank you Bob Moore Kia service department. More
Just before Christmas, a spark plug (installed at a another auto repair) broke to pieces and ruined the entire engine in my 2016 Sorento. When the Bob Moore technicians took the engine apart, they noti another auto repair) broke to pieces and ruined the entire engine in my 2016 Sorento. When the Bob Moore technicians took the engine apart, they noticed the turbo charger also needed to be replaced. Total bill: over $13,000. The service rep, Renee Doctorman, could hear my anguish over the phone. Fix it or junk it? I decided to fix it, but $13,000 was close to the worth of the entire vehicle, and it was an unplanned expense. Renee felt so bad for me that she consoled me on the phone (when has that happened to you?), then spoke with her service manager, Mike Nguyen, about discounting the labor charges. He approved the discount and they also completely detailed my car, as if they were preparing it for sale, as a courtesy. In all, they helped me to the tune of over $1,000 (when has that ever happened to you?). When I picked up my car, the whole team was friendly and kind. They obviously love working together and care about their customers. In 48 years of driving, I have never been treated as thoughtfully, professionally, kindly, and caringly as I was a Bob Moore Kia. Bob Moore has a customer for life, and special thanks to Renee and Mike for caring about me like I was their family. More
Awesome! !!! Absolutely no complaints ONLY COMPLIMENTS !!! The only dealership I can recommend in the Oklahoma City Metro Area !!! Absolutely no complaints ONLY COMPLIMENTS !!! The only dealership I can recommend in the Oklahoma City Metro Area More
I brought my Telluride in to be serviced and I had the best experience with Nathan Powers! He was very kind, patient and knowledgeable! We appreciate professionals like him! We will definitely be using th best experience with Nathan Powers! He was very kind, patient and knowledgeable! We appreciate professionals like him! We will definitely be using this location for our service from now on! Thanks Nathan!!! More
10/10 recommend! BEST customer service! Everyone was so nice and helpful. I was shocked with how good everything went. It was a quick and easy experience. Definitely BEST customer service! Everyone was so nice and helpful. I was shocked with how good everything went. It was a quick and easy experience. Definitely guaranteed satisfaction More