Bob Moore Ford

Awesome Experience! Shannon and Mike did an outstanding job in explaining and showing me the F-150 that I selected. The whole process was very transparent and the sales t Shannon and Mike did an outstanding job in explaining and showing me the F-150 that I selected. The whole process was very transparent and the sales team worked hard to get all the questions that I had answered. Thank you again! More

1st time I’ve been disappointed 2017 Ford F 150- Came in for an oil change & tire balance and rotation. I explained I had run the truck through the wash to try an get the mud inside 2017 Ford F 150- Came in for an oil change & tire balance and rotation. I explained I had run the truck through the wash to try an get the mud inside the wheels cleaned off for the balance. They explained it would be no problem. - They had been rotated, but there was still some mud inside the wheels which offsets the balance I paid for.... - The air pressure had not even been checked and completed in the tires - Also, charging $7 for a wiper blade install is a little much as well.... Service staff is always helpful nothing bad to say about those guys! More

Recall taken care promptly Service staff was pleasant and courteous, they quickly got to my recall. They text me when my vehicle was ready for pickup even before I was ready to Service staff was pleasant and courteous, they quickly got to my recall. They text me when my vehicle was ready for pickup even before I was ready to come after it. More

Service Advisor, Ryan, did a great job. Ryan did a great job as our advisor! He was very attentive to our needs and concerns, accomodating and friendly! He took great care of us. The mechani Ryan did a great job as our advisor! He was very attentive to our needs and concerns, accomodating and friendly! He took great care of us. The mechanic who did the 60000 mile servicing missed filling the DEF fluid, didnt lube the front end grease zerks and forgot to change the air filter (it hadnt been changed in 45,000 miles). More

Great customer service Josh was the person who helped me with getting a new motor and provided excellent customer service. He made sure that I had a ride and my motor covere Josh was the person who helped me with getting a new motor and provided excellent customer service. He made sure that I had a ride and my motor covered by my warranty. More

Thanks for your help Thank you. Have a Merry Christmas! Your survey has a twenty five word minimum so I’ll have to add a few words here to get there. Lol Thank you. Have a Merry Christmas! Your survey has a twenty five word minimum so I’ll have to add a few words here to get there. Lol More

Great service Bob Moore ford should feel luck that they have Dusty on their team. He made sure my car was completed and took care of everything. I highly recommend Bob Moore ford should feel luck that they have Dusty on their team. He made sure my car was completed and took care of everything. I highly recommend their service department. Also Earl was a great help and took excellent care of us. More

They don't follow through! It took 4 months to get them to recall a charge cable for my plugin hybrid. Over the months, I was told that they'd keep in touch with me. I was also It took 4 months to get them to recall a charge cable for my plugin hybrid. Over the months, I was told that they'd keep in touch with me. I was also told on multiple occasions that management would call me. Neither happened. I had to call weekly to find out what was going on, and when I didn't call them, I got no information. Nobody ever bothered to keep up with the job. When I finally did get the cable, it was nothing but excuses, and nobody took responsibility for dropping the ball. I realize I'm not a big customer and the dealer isn't making money off me, but this issue cost me hundreds of dollars while I was waiting for help. I'm glad there's other Ford dealerships in OKC that I can go to in the future, because I won't be back. More

Awesome new truck We had very pleasing experience. Matt Knight was very courteous and did everything possible to please us, sometimes over and above. Ian Farnham picked We had very pleasing experience. Matt Knight was very courteous and did everything possible to please us, sometimes over and above. Ian Farnham picked up right where Matt left off and made us feel right at home and had our financing completed and on our way without any hassle or delays. Plan on returning to see both of these gentlemen in 2 years for our next truck. More