Bob Moore Ford

Outstanding customer service from the service department, issue fixed fast and done correct the first time. Thank you very much for the outstanding service. Highly recommended. issue fixed fast and done correct the first time. Thank you very much for the outstanding service. Highly recommended. More

First-Called to make appt for my 2017 Raptor. Service told me to just bring it in between 0700 and 0800 and hung up. Second-called again the next day to ask for an appt. Appt was set for 0800 on Tuesda told me to just bring it in between 0700 and 0800 and hung up. Second-called again the next day to ask for an appt. Appt was set for 0800 on Tuesday Jan 7th. I was told that if repair took too long I would be provided with a loaner vehicle. Third-service looked at my truck for 1.5 hours and then I was told they would have to send it to the body shop at Ferguson. No loaners available. But I could come back later in the week when they might have a loaner. Fourth-I spoke with service manager Scott and explained I had wasted 4 hours of my leave and now they were telling me I would have to do it all over again. Scott apologizes and assured me he would call me Thursday or Friday to set up a time to meet me with a loaner so they could take my truck to Ferguson. He never called. I called on Friday around 2:00 and got his answering machine. I left a message but he never returned it. I’m super glad I spent over $70K at this dealership and get zero support on warranty work. More

Charged me 125.00 and said I needed a new heater core, 1300.00 repair. They admitted to not doing any diagnostics on the truck, did not hook it up to diagnostic equip nor did they do any pressure tests. A 1300.00 repair. They admitted to not doing any diagnostics on the truck, did not hook it up to diagnostic equip nor did they do any pressure tests. Another auto shop resolved the problem and it was not the heater core. My money was refunded after I called the manager. More

The Dealership is clean and the employees...from the service writers to the people inside...all tend to your needs. Always a enjoyable experience. Highly recommended. service writers to the people inside...all tend to your needs. Always a enjoyable experience. Highly recommended. More

Have bought many vechicles from Kyle christian. have always had an excellent experience. Would highly recommend. will come back when we need another truck or van always had an excellent experience. Would highly recommend. will come back when we need another truck or van More

Ryan Brosnan and Jeff Gann are trustworthy and dependable reps for Bob Moore Ford. I can always count on a fast, honest assessment of my vehicle’s problem and know they aren’t trying to do unnecessary work reps for Bob Moore Ford. I can always count on a fast, honest assessment of my vehicle’s problem and know they aren’t trying to do unnecessary work and/or repairs. More

Absolutely the best service dept. & staff. Went out of their way to be sure my Raptor was taken care of. Kyle in sales, followed up with me & made sure I got connected to the right person. their way to be sure my Raptor was taken care of. Kyle in sales, followed up with me & made sure I got connected to the right person. More

Jeff Gann is a great asset to Bob Moore Ford service dept. Very thorough and helpful. He is prompt to assist when I call. Very polite and knowledgeable. dept. Very thorough and helpful. He is prompt to assist when I call. Very polite and knowledgeable. More

Ryan was extremely helpful, and he went out of his way to make sure i was taken care of! It definitely was a great experience! make sure i was taken care of! It definitely was a great experience! More