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Bob Moore Ford

Oklahoma City, OK

4.8
1,581 Reviews

8948 S I-35 Service Rd

Oklahoma City, OK

73149

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December 15, 2010

Vehicle purchased had not been detailed at time of purchase, made appointment to return. Upon return the vehicle was rinsed off and returned to me. I commented that the vehicle was receive a full deta More

by dsddth
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dennis Nelms, Jason Hutton
Jan 04, 2011 -

Bob Moore Ford responded

As we have discussed, I apologize that you were not given a full detail when you brought the truck back to the store. Please contact us at your earliest convenience to set up an appointment to detail the vehicle immediately. As far as the vibration issue and the heated seat, unfortunately we are compelled to follow the law and guidelines set forth by the motor vehicle commission that all vehicles are sold as-is with all existing faults. To do repairs after the fact on the pre-owned vehicle would imply or express a full warranty on the vehicle. The night that you looked at the vehicle a price was given to you and you chose to pass at that time. The next day you re-contacted the sales manager and negotiated a price more than $1,800.00 less with the understanding that you would purchase it as–is, which was in documentation paperwork that you signed at time of delivery. We also make available Vehicle Service contracts to our customers for a fee. At the time you finalized the paperwork, you also declined additional coverage and, as we never make it a condition of sale, that prerogative was yours. We do value you and your satisfaction with the vehicle and, though I do feel as if we have done everything legally and ethically possible to satisfy your concerns without violating the AS-IS issue with the motor vehicle commission, it is regretful that we have been unable to satisfy you with your concerns over the past few weeks. The option to re-detail the vehicle stands and I will do everything in my power to regain the trust we have obviously lost. Please contact me at (405)246-2313 if there is anything else that I can do to help on this matter and I hope you had a wonderful holiday season despite these concerns. Respectfully, Stan Grady General Manager Bob Moore Ford

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