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Bob Moore Ford

Oklahoma City, OK

4.8
1,580 Reviews

8948 S I-35 Service Rd

Oklahoma City, OK

73149

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Showing 1,580 reviews

June 23, 2011

The sales manager I worked with, Dennis, was fantastic; he was courteous, professional, and knowledgeable. I took an extraordinary long time to make my purchase, but Dennis was very patient with me, alway More

by bebachman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Nelms
June 22, 2011

Our company uses Bob Moore Ford for purchase, trade, and service of our Ford Fleet of vehicles. Sales and Service are both friendly, helpful, and informative. My wife and I are working with Keith to purch More

by allen butt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith and Stan
June 03, 2011

Phil and Doug worked very hard to get the car that I wanted, they had to do a lot of searching and even had to have the car brought in from another state. In the end, their hard work paid off and they c More

by Jamiem04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Batson and Doug Wilbanks
May 18, 2011

I was in the market for the truck that I purcahsed from Bob Moore Ford and had a good experience with the sales people at the the dealership. Tia Rivers is a very professional employee that help me make th More

by bboyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tia Rivers and Dennis Nelms
May 09, 2011

Phil handled every need we had. I will never buy a Ford from anyone but him again. When the truck I wanted wasnt on the lot they hunted it down and made the adjustments to make it exactly what I wanted. More

by nickhenthorn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Batson
April 24, 2011

My wife and I decided very late one evening that we wanted to start looking for two new vehicles. We showed up at Bob Moore at 8:30pm expecting to only be able to get an idea of pricing. Phil and Dou More

by jrdeinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Wilbanks/Phil
March 22, 2011

The buying expierience overall was very good and the sales person was very informative and knowledgeable on product. The finance department was straight forward and was able to give all needed informati More

by jimkinder
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Nelms and Jason Hutton
February 27, 2011

Best Ford Dealership I have bought from. I will always keep my business with Bob Moore Ford and I will refer anyone I know to this friendly staff. The managers were very fair and competitive with their p More

by tjones0828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Hutton and Pat Dose
February 19, 2011

I live 3 hours away from this dealership. And even though there are many Ford dealerships between where I live and OKC I chose this one after some phone calls. I spoke with a salesman named Doug and he was c More

by aprilgardiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug
December 15, 2010

Vehicle purchased had not been detailed at time of purchase, made appointment to return. Upon return the vehicle was rinsed off and returned to me. I commented that the vehicle was receive a full deta More

by dsddth
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Dennis Nelms, Jason Hutton
Jan 04, 2011 -

Bob Moore Ford responded

As we have discussed, I apologize that you were not given a full detail when you brought the truck back to the store. Please contact us at your earliest convenience to set up an appointment to detail the vehicle immediately. As far as the vibration issue and the heated seat, unfortunately we are compelled to follow the law and guidelines set forth by the motor vehicle commission that all vehicles are sold as-is with all existing faults. To do repairs after the fact on the pre-owned vehicle would imply or express a full warranty on the vehicle. The night that you looked at the vehicle a price was given to you and you chose to pass at that time. The next day you re-contacted the sales manager and negotiated a price more than $1,800.00 less with the understanding that you would purchase it as–is, which was in documentation paperwork that you signed at time of delivery. We also make available Vehicle Service contracts to our customers for a fee. At the time you finalized the paperwork, you also declined additional coverage and, as we never make it a condition of sale, that prerogative was yours. We do value you and your satisfaction with the vehicle and, though I do feel as if we have done everything legally and ethically possible to satisfy your concerns without violating the AS-IS issue with the motor vehicle commission, it is regretful that we have been unable to satisfy you with your concerns over the past few weeks. The option to re-detail the vehicle stands and I will do everything in my power to regain the trust we have obviously lost. Please contact me at (405)246-2313 if there is anything else that I can do to help on this matter and I hope you had a wonderful holiday season despite these concerns. Respectfully, Stan Grady General Manager Bob Moore Ford

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