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Bob Moore Ford

Oklahoma City, OK

4.7
1,586 Reviews

8948 S I-35 Service Rd

Oklahoma City, OK

73149

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Showing 1,586 reviews

December 16, 2014

Terrible Customer service to loyal Bob Moore Patron I had been shopping for weeks deciding between 2014/15 F150 including participating in 2015 F150 road show. I never considered another franchise becau More

by Paul R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Krystal, Jason
Dec 30, 2014 -

Bob Moore Ford responded

Dear Paul R, I apologize for the negative experience you encountered at Bob Moore Ford. As you know from prior purchases with us, this is not the standard you have come to expect. We appreciate your loyalty to Bob Moore Ford and the Bob Moore Auto Group, our customers are the reason we are in business. Not to make any excuses; it seems however that there was some miscommunication at some point. I regret that we lost your business, but ultimately we want to make it right. If you have any other questions or concerns please feel free to contact me directly. Respectfully, Jamie Moskowitz, Internet Manager, Bob Moore Ford, 405.616.3673. Thank you!

Jan 01, 2015 -

Paul R responded

No way to make it right. Had several opportunities prior to losing me as a customer and failed. This dealership severely lacked leadership when leadership was most needed. I am disappointed with the entire process and still feel betrayed by those involved. I sold my 2014 F150 privately and have no reason to ever come into Bob Moore Ford again. Truly a bad experience.

December 03, 2014

Dealer is slow and fails to honor contract I bought a 2015 Ford Explorer Sport on November 8, 2014. I traded in a 2011 Explorer. This is December 3, 2014 and I have yet to receive any paperwo More

by ModeltJosh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Gillaspy
Dec 30, 2014 -

Bob Moore Ford responded

Dear Josh Schultz, We do apologize for the delay as this is not typical here at Bob Moore Ford. Being a large Auto Group with a centralized accounting office, these things sometimes take more time than we would hope. I realize that we are rapidly approaching the 30 day timeframe we are allowed by law and commit to our customers to have a sale finalized and paperwork completed, however we are working diligently to resolve this matter. If you have any other questions or concerns please feel free to contact me directly. Respectfully, Jamie Moskowitz, Internet Manager, Bob Moore Ford, 405.616.3673

Dec 31, 2014 -

ModeltJosh responded

Uodate: after writing this bad review of bob moore ford, I magically received a phone call informing me that my paperwork had not even began to be processed until November 24. In the meantime I had another payment come due on my trade in. The dealer asked me what it would take to make the bad reviews go away. This phone call from the dealer took place on December 4th, while my daughter was undergoing back surgery. I was sent the paperwork for the title overnight by FedEx and my trade in was finally paid off on December 6th. Since then I have received a couple of voice mails from the dealer asking me to call them back and talk with their Internet guy to help me remove the negative reviews. Nice try. Just do your job and you won't receive negative reviews. I have all paperwork and voice mails if anyone doubts the validity of my complaint. Long story short, buy from any other dealer, just not this one.

November 12, 2014

Unbelieveable! I bought a used Ford F-250, the first Super Duty truck I've ever owned. The price was right, and Krystal Marazzi (my Sales Rep) made the experience ve More

by Riverratcalvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi
November 04, 2014

Krystal Marazzi is awesome I have purchased two vehicles from here both time with Krystal Marazzi. Just got my Ford flex and loving it. She took the time to find what was right More

by bridgetnunnally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi
October 21, 2014

Great Experience!! I purchased a new ford raptor yesterday at Bob Moore Ford. Krystal Marazzi was extremely knowledgable, professional, and easy to deal with. I would re More

by Chad N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi
September 05, 2014

Sales Rep. Krystal Marazzi rocks ! And Jeanne Keffer, too ! I sent these fine girls photos of my 2008 Lincoln Mark LT 4WD pickup to trade in on a 2011 Ford Platinum 4WD truck. They were easy to work with, q More

by DanHoward556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi, Jeanne Keffer & Jeremy in Finance Dept
August 12, 2014

Will be a repeat Customer! We had purchased 6 previous vehicles from another dealership (the same dealership each time) and we were treated better at Bob Moore with our first pu More

by skchoate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi, Colt Johnasen
July 04, 2014

Just good people Im 65 years old an have bought a lot of cars from dealerships in the past. Bob more ford was by far the best ive ever done business with.. The sales More

by jim5820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack
June 18, 2014

Great experience Buying a car has never been a pleasant or fun experience until we meet Krystal at Bob Moore Ford. She answered our questions and was very helpful. We More

by ElizabethMaier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystal Marazzi
June 17, 2014

Great New Truck Purchase Experience I want to post a Special Thank You Message for Daniel Gillaspy, Salesman at Bob Moore Ford in Oklahoma City, OK for assisting me in my recent purchase More

by cbrasel0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worked with Top Quality Salesman Daniel Gillaspy
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