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Bob Moore Ford
Oklahoma City, OK
1,580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 19, 2020
Bought a used car in March and I still don’t have the title, just excuses. I have been told used dealers have 3 weeks to get paperwork to you by law, I am on week 8 or 9 now. I also think it has been wre title, just excuses. I have been told used dealers have 3 weeks to get paperwork to you by law, I am on week 8 or 9 now. I also think it has been wrecked. It was in the shop the first week I had it and I still hear the same noise. It is a 2019 with 11k miles. Shouldn’t be any noises. So frustrated and exhausted. More
by Not a good experience at all!!!!
Employees Worked With
Kyle Christian, Jason Akers, Mike Riebe, David Cochenour
May 15, 2020
1st time at dealership most likely the last time! Went in for the works package which included oil change, tire rotation, 27 point inspection. Was pleased at 1st, service advisor Ryan noted that my truck had for the works package which included oil change, tire rotation, 27 point inspection. Was pleased at 1st, service advisor Ryan noted that my truck had 2 recalls which he said he can fix them so I was thinking hey I found me a new dealership to take my newly purchased Ford F150, was pleased when I left dealership, got home noticed they didn't rotate my tires which was one of the main reasons I went to Bob Moore Ford! I called and talked to Ryan he said he would talk to technician and get back with me. So he did call me back telling me why the tires were not rotated, he said it was lack of communication on his part as to why they didn't rotate the tires. He said my next oil change would be free of charge on my next visit. He didn't try to make things right in my eyes, he could have told me come back up so they could rotate the tires and maybe next oil change is on them. You have one hance to make a good impression on a customer and I felt ripped off because I felt like I was lied to. Kinda makes me wonder what else they promise and don't fix. As a matter of fact I'm taking my truck to another Ford dealership just to make sure the recalls were fixed. To me it's bad business even if he forgot to communicate back to me, I felt like I was lied to. More
by Joe
Employees Worked With
Ryan Brosnan
May 13, 2020
Quick friendly service. Jeff Gann is a true professional, you can tell he takes pride in his work. I never have to worry if I’m being taken advantage of by him. you can tell he takes pride in his work. I never have to worry if I’m being taken advantage of by him. More
by travis.j.knight2
Verified CustomerEmployees Worked With
Jeff Gann
May 13, 2020
Dusty was very helpful and quick when I needed a new tire! He searched for the one that I needed and got it to the shop the same day I called. Thanks Dusty for your help! tire! He searched for the one that I needed and got it to the shop the same day I called. Thanks Dusty for your help! More
by Jas
Employees Worked With
Dusty Rose
May 13, 2020
Great dealership. My family and I trust the service department. We’ve brought our vehicles in for both maintenance and repairs. Everything is done in a timely manner. department. We’ve brought our vehicles in for both maintenance and repairs. Everything is done in a timely manner. More
by Missa
Employees Worked With
Dusty Rose
May 13, 2020
Always good to go -Dusty & crew always provide service & info effectively. They seats listen to info & concerns. I will always use them in the future. info effectively. They seats listen to info & concerns. I will always use them in the future. More
by dlrhomes18
Employees Worked With
Dusty Rose, Ryan Brosnan
May 12, 2020
Super happy with my experience. At no point did I ever feel pressured to make a decision. A special thanks to Gary Baker for being a good listener, and highly professional! feel pressured to make a decision. A special thanks to Gary Baker for being a good listener, and highly professional! More
by Speed.chase84
Employees Worked With
Gary Baker, Mike Riebe
May 11, 2020
Few years ago, I did not have a good experience with your service Dept. I brought my Ford F-150 and 3 times had poor customer service and bad experience! This time, it was very good. I brought our friend’s service Dept. I brought my Ford F-150 and 3 times had poor customer service and bad experience! This time, it was very good. I brought our friend’s car to be repaired, and it was good. Thank you, Alex Souza More
by Alex
Employees Worked With
Josh Clift
May 11, 2020
Ryan was very professional and helpful. He also kept us informed on status of service. We really do appreciate all the hard work and great customer service. informed on status of service. We really do appreciate all the hard work and great customer service. More
by Marde
Employees Worked With
Ryan Brosnan
