Back

Bob Moore Cadillac of Norman

Norman, OK

not yet
rated
102 Reviews

6400 N Interstate Dr

Norman, OK

73072

Directions

Filter Reviews by Keyword

By Type

Showing 102 reviews

May 26, 2012

me and my husbands credit score wasnt as high as we liked a year ago and eric poston instructed us on what to do to increase our score, after a year we returned on tuesday and he was able to help us buy our More

by mulvany
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eric poston, sara tate
May 17, 2012

I had a terrible experience at a dealer ship just moments before I came to your lot just to look around with some friends because they love Cadillacs. Dewight came out even though it was after hours and gave More

by MelonaeD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewight and Eric
May 17, 2012

I recieved a good deal. I am really pleased with the cadillac CTR. I thought i was going to get a better deal according to your enternet department. The enternet people need to have a better communicati More

by larry.d.smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
forgot his name
April 27, 2012

Although I did not receive a reasonable return call from the finance man, I was impressed by how quick he worked and provided us with all the information I needed. I was also impressed by how Tony G continu More

by EVERYTOMORROW
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TONY G AND COLT
Apr 27, 2012 -

Bob Moore Cadillac of Norman responded

I am sorry to hear about our finance manager not calling you back. We will address that so it doesn't happen again. Otherwise, thank you for the review and I hope to see you back in soon! I have forwarded this on to their managers and also posted it on our Facebook fan page at http://www.facebook.com/bobmoorenorman if you would like to post some photos of it!

April 21, 2012

Best dealer and employees in the state of Oklahoma. I will come again. The sales personel was very friendly and knowledgeable. I thougt the dealership staff were approachable and tolerated all my questi More

by Faud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pston, Dwight, Jessica
Apr 23, 2012 -

Bob Moore Cadillac of Norman responded

Thank you for the positive review! I have forwarded this on to their managers and also posted it on our Facebook fan page at http://www.facebook.com/bobmoorenorman!

April 07, 2012

I have bought many cars in the past and have had really good sales people and nice finance people in the past; however, I have to say the two that helped us at Bob Moore Cadillac in Norman are the best of More

by kloerwald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hypes (Sales) / Eric Poston (Finance)
Apr 23, 2012 -

Bob Moore Cadillac of Norman responded

It warms my heart to see such happy customers. Thank you for sharing this and I hope we continue to live up to that grade! I have forwarded this on to their managers and also posted it on our Facebook fan page at http://www.facebook.com/bobmoorenorman if you would like to post some photos of your new SRX!

March 22, 2012

I am overall pleased with my experience and especially the with Colt in financing. He was instrumental in closing the deal and extremely helpful. Where I was disappointed in the dealership was in the More

by Byron C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Colt and Ty (???)
March 13, 2012

I was very pleased with Colt's professionalism and knowledge regarding the purchase and finance of the auto. I came pre-approved with my own financing. The vehicle I purchased had not been very well More

by Carl Jordan Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colt in Finance and Tony in Sales
Mar 19, 2012 -

Bob Moore Cadillac of Norman responded

I sincerely apologize about the quality of the clean-up; that is most definitely not up to our standard! While I am glad that you had an overall positive experience with us, I am disappointed that it was not a great one and will have someone call you if they have not already! I have forwarded this on to Colt's managers and please let me know if you do not hear from anyone.

January 29, 2012

When I bought my brand new Cadillac, it was a great experience; however, when I went in for my first service appointment, the contract agreement of a loaner car was not honored. I am Active Duty Milit More

by molivia24
Recommend Dealer
No
Employees Worked With
Service Department Manager, Norman
Apr 23, 2012 -

Bob Moore Cadillac of Norman responded

I am sorry that you had a poor experience with our service department. Being a prior servicemember myself, it saddens me even more to see this. I did discuss the ID issue with our VP of Variable Operations and let him know that I was under the same impression as you were about how it is handled while on Active Duty. Unfortunately, though, that is not necessarily the case. While some states do not require you to renew your license during your enlistment, it is not a replacement for the actual legal requirements. It varies by state, both where you are licensed as well as where you are stationed, and you can go to http://www.dps.state.ok.us/dls/dlid.htm for more information about Oklahoman laws. That being said, I am sincerely sorry about how this was handled on our end and I have discussed it with the manager and others involved to make sure it does not happen again. Thank you for your service and I hope you and your fellow soldiers the best - stay safe!

January 17, 2012

These men saved me last night! It was after hours and I got a flat, and after changing my flat, my spare went bad also. So I pulled into Bob Moore just to get off of the road. Two men came out of the servi More

by igottaflat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brent Beson
Jan 17, 2012 -

Bob Moore Cadillac of Norman responded

I am so glad that they were able to help you out with your flat! I definitely know what that is like and would hope for the same outcome if it was myself or my wife in your situation! I have forwarded this on to Brent's managers, but do you remember the other person's name? If not, I am sure we can figure it out.

...
8
...