Bob Moore Cadillac of Norman

I have bought a 2011 Cadillac there and had good service. Then I bought a 2005 Corvette Nov 2018 right before Thanksgiving. Everything was fine until I took it back a week later to have the new fron service. Then I bought a 2005 Corvette Nov 2018 right before Thanksgiving. Everything was fine until I took it back a week later to have the new front brakes installed. I pulled out of the service area after being serviced, Mirror fell off someone broke it detailing it. So they ordered. Then I left the service area again an Almost got on interstate I-35 thank God I didn't. Took a side road back home, heard a pop. I left a stop sign an got to about 45 mph the front end started shaking bad so I hit the brakes to slow. BLAM front tire come off I slid sideway into on coming traffic. Tire blew the fender off an I was wedge against the drivers door. I was lucky no one hit me. Dealer failed to tighten the drivers side lug nuts. Took 6 weeks to get my Vette back. I will NEVER do business with these folks again. Then 6 months later they had the nerve to call me to bring my Caddy and Vette in for service. LOL More

Bought two cars there, first time it was a great experience. Second time was horrible. Had the car over a week they still harassing us experience. Second time was horrible. Had the car over a week they still harassing us More

Length of warrenty I keep trying to have no contact with your company and your sales and service cont to contact me thru telephone, mail, and test. Just what the xxxx do I keep trying to have no contact with your company and your sales and service cont to contact me thru telephone, mail, and test. Just what the xxxx does it take to get rid of you. You are wasting your time, I would drive a vs before I bought a car from you. More

Sold me an unsafe car Bought a 2012 Dodge Charger Super Bee. Expected it to pass inspection. One rear lug nut was missing and the wheel nut stub was stripped. The electric Bought a 2012 Dodge Charger Super Bee. Expected it to pass inspection. One rear lug nut was missing and the wheel nut stub was stripped. The electric horns had been removed. Oklahoma has no inspection requirements. Texas does. I should not have driven two hours to buy a car that my shop has now found to be “unsafe”. Perhaps Bob Moore dealerships should at least inspect the vehicles they sell..... clearly they do not. Not happy...... More

Warrenty Discrepancy I took my car in for an oil leak and thought I had 28k left on extended warrenty, I thought. That's right, I was flat out lied to about them starting I took my car in for an oil leak and thought I had 28k left on extended warrenty, I thought. That's right, I was flat out lied to about them starting the extended warranty at the end of the manufacturers warrenty. It was actually started right away so it ran concurrent to the manufacturer's warrenty. Flat out lied to me about this, even after I confirmed this twice. The response I got when I called the finance and sales managers was, we'll that guy doesn't work here anymore. So basically too xxxx bad for you we got ya. How can such a great service dept be attached to this bunch of crooks is above me for sure. So this yrs new XT5 xxxx sure won't be coming from this dealership. More

Worst dealership in oklahoma state Wow where do i begin. This is the devils car dealership. If you want to be treated with respect, not lied to or hustled, deal with managers who care f Wow where do i begin. This is the devils car dealership. If you want to be treated with respect, not lied to or hustled, deal with managers who care for the customer. If you want a bad deal, or horrible financing where they add a ton of points to your interest rate to inflate your payment, or add warranties that they say the bank says you have to have to get financed (illegally), unenthused sales people who only will talk to you if youre a buyer, if you want people to try to strong arm you into a sale or sell a car under you bob moore cadillac in norman is perfect for you. I gave them not one but 3 opportunities to fix there wrongs, all they did was do more wrong. 1. They illegally forced me to buy there gap and warranty that i didnt want nor need as the car already had 4 years warranty, (the bank even called me personally and said bon moore cadillac was lying amd i did not need nor have to get the warranty,they then sold me a car the they knew did not pass safety checks and the transmission was reset because it was blown right before i bought it (it blew out on the second day i had it), i came to get a different car (cts-v), they said there cdk finance system was down and couldnt finalize my deal until the next day but when i came in at 11 am they had someone else buying the car i wanted and the one i was buying. Just horrible business people. I am going to the Secretary of state, better business bureau, and talking to all local people and businesses about not doing business here. They tried to give me a small check to keep me quiet because they know they are wrong. Dont do business here. They want your soul in return. They present themselves at first as helpful, honest people. They are tricking you similar to the devil. Here to deceive you. Tell me anyone who has wrote any positive reviews on them that can get ahold of there sales person or anyone other than service dept? How many times have they called u to get another car deal? Think about it. They arent giving you customer service they are giving you a hustlers technique. True crooked people. DO NOT DO BUSINESS HERE. MANAGERS WILL DO WORSE IF U LET THEM. TRUST ME I HAVE GOTTEN MULTIPLE CARS HERE AND KNOW THERE TACTICS, I BOUGHT HERE BECAUSE I AM A CREATURE OF HABIT ONLY, IM HARD HEADED I GUESS.I KNOW MORE THAN YOU COULD FATHOM ON HOW THEY OPERATE. I have watched some of you other customers be lied to, or hustled, and laughed at. Again if you want to over pay for a car, be lied to, (told we are losing money on this deal), dont want a good car deal, soul taken etc, bob moore cadillac is it for you. The worst dealership ever and i really dont want what has happened to me multiple times to happen to you. I should have learned my lesson amd listened to the others who told me they are the worst dealership in the state, maybe The nation. I will say this tho, service colt and kenny are good and have nothing to do with this. Jamar and dante are ok but remember they have to do what they are told, By there bosses. Dante and jamar both know the wrong that was done to me but they cannot do anything to fix it. So if the managers have no integrity its nothing jamar nor dante can do for you. Dont be hustled to believing otherwise. So even if they have a car you feel you must have get it somewhere else. Dont hurt your self nor your family by doing business here. I will also say this. You can hope they will do you right like i did and come thru on there promises but they wont. I see good in them, adam, all of them. I have chit chatted with all of them, probably stellar people outside of work but crooked inside of it. No integrity. The company and culture they breed wont allow them to follow thru or do good, they sold there soul for a buck. Smh. Worst dealership that really could be the best by far like any other dealership if they did right by there customers. Right your wrongs and dont wrong others going forward and you may get there. Dont be afraid of car dealerships any more make this dealership and others wrong there rights. More