Bob Moore Cadillac of Edmond

great experience , showed me all the extras, went beyond the normal to make sure I had a great experience, introduced me to the service department , showed me all the extras, went beyond the normal to make sure I had a great experience, introduced me to the service department More

Concerns for phone calls wanting to by my car. I received a call from Bob Moore Cadillac employee saying he wanted to buy my leased car back. He would put me back in the same payment or less. I w I received a call from Bob Moore Cadillac employee saying he wanted to buy my leased car back. He would put me back in the same payment or less. I went that evening and looked at a few and at two other of Bob Moore lots. Since it was late, the salesman said he would talk to the finance people and get some cars lined up for me to come and drive and would call me at 10:30 the next morning. Didn't get a call. I called at 1:00. He then said he would meet me at 3:30. Got there and he had gone to Tuksa for Thanksgiving. Gave me another salesperson's name that would help me. He knew nothing. More

Blantantly misguided!! We had seen a 2015 escalade on the Internet at Bob Moore so we contacted them about this car. They told us upfront that the car had been returned beca We had seen a 2015 escalade on the Internet at Bob Moore so we contacted them about this car. They told us upfront that the car had been returned because of a manufacturer defect but that the car had been sent back in and had been fixed so we got a babysitter for our two kids and drove 3.5hrs to see the car. We had it in our mind that we would be buying the car aslong as they would give us a good price on our trade in. Once arriving at bob Moore we met with Jake who seemed to be very nice and introduced us to his brother Justen the used car sales manager. We test drove the car and loved it so we got down to the numbers, which as we all know takes awhile so by this time it's 7pm and we finally come to an agreed price. Well as we are signing papers we get to the very last page which is the title page and it says that the car was bought back under the lemon law. At no time did they reveal this information to us. So we drove 3.5hrs out there and 3.5hrs back home in one day plus haggled with them for about 1 hour. I do not recommend this dealership to anyone, they are very sneaky. This should've been told to us when we were told it was bought back by gm, at no time did they say it was purchased back under the lemon law!!! More

Great Experience Sales staff was great and helpful. This was the best experience we have had buying a vehicle. The entire buying experience was completed without havin Sales staff was great and helpful. This was the best experience we have had buying a vehicle. The entire buying experience was completed without having to negotiate over the cost of the XTS. More

EXcellant Service And Follow Up. The Best Experience I Have Had Buying A New Vehicle. The Salesman Met Me At The Door, Answered All My Questions. Took The Vehicle or A Ride, Bought Th The Best Experience I Have Had Buying A New Vehicle. The Salesman Met Me At The Door, Answered All My Questions. Took The Vehicle or A Ride, Bought The Vehicle. The Rest Is History. More

New Purchase Every one at the dealership was very professional., helpful, and kind. Each process of our purchase was done in a timely manner. Will our salesman and Every one at the dealership was very professional., helpful, and kind. Each process of our purchase was done in a timely manner. Will our salesman and Reggie the serviceman and Derrick in finance were very professional. We could not have asked for a better experience, Kudos to Bob Moore Cadillac in Edmond OK. This is our second purchase from Bob Moore Cadillac and we expect more, More

Terrible customer service I had a great experience with Tim the finance manager. Natosha was my sales person she was ok, but she told me that the vehicle I was purchasing had a I had a great experience with Tim the finance manager. Natosha was my sales person she was ok, but she told me that the vehicle I was purchasing had a luxury package in it which later on I found out to not be true. After leaving messages and trying to reach her several times after that, I couldn't get an answer. The used car manager Zack is super rude and does not care about the customers. After you have signed on the dotted line, you are treated as a non factor. Beware!!!!!!!! More

DISHONEST I bought from Bob Moore downtown, they were honest. NOT ANY MORE!!!! Stay away from Edmond dealership, where "BM" has a "hole" new meaning. My cadi I bought from Bob Moore downtown, they were honest. NOT ANY MORE!!!! Stay away from Edmond dealership, where "BM" has a "hole" new meaning. My cadillac days are over. More

Outstanding is not a strong enough word. My wife was involved in an accident in our 2012 SRX and we had it sent to Bob Moore Collision and went in the next day. They set us up in a rental eve My wife was involved in an accident in our 2012 SRX and we had it sent to Bob Moore Collision and went in the next day. They set us up in a rental even though the other party's Insurance hadn't recognized liability yet. They were helpful in getting answers from Liberty Mutual (the other party's Insurance Co.) when I couldn't. The kept us advised as to what was going on and couldn't have been more friendly. Michelle, Jessica, and Darrell couldn't have been more helpful THANK YOU ALL. Adran Gibbs sold us our vehicle and we will deal only with him again couldn't ask for better so why changed. The crew in the service department were courteous and professional which is why we will only buy from Bob Moore. More

Rude Management I recently had my DTS in for a few items that needed repaired as well as getting the windows tinted. After nearly three weeks I picked up my vehicle. I recently had my DTS in for a few items that needed repaired as well as getting the windows tinted. After nearly three weeks I picked up my vehicle. After driving only a couple of miles I noticed the window tint lacked about a quarter of an inch reaching the bottom of the window and there were greasy finger prints on the pillars and the airbag light was on (wasn't on when I dropped the car off). After taking the car back, the service manager agreed the window tint was unacceptable and had to be redone and the pillars needed to be cleaned. No mention of the airbag light being on. I left the car and was given an ATS loaner car to drive home. One mile from my house a tire blows out. Luckily I had just stopped at a traffic light and was going less than 20 MPH. Had I been on the interstate going 60 MPH the end result could have been different. I called and spoke with the service manager. Instead of apologizing and showing concern for my safety due to the blow-out, he was flippant with me and asked; "Why did the tire blow out?" I was in shock, no apology, no concern for me safety, did not ask if I was OK, was I hurt, only wanted to know why the tire blew out. I explained to him once he looked at the tires that had threads and steal belts showing he would be able to see why the tire blew out. Again, no apology. They did bring me another loaner car that afternoon. When I picked my car up they had retinted the windows, recovered the pillars but the airbag light was still on. I was told the sensor in the passenger’s side seat belt was bad and that was why the airbag light was on. Again, it wasn't on when I left the car originally. Some test they performed made the light come on. Nevertheless, I noticed on the way home the color of the driver's side pillar was darker at the bottom, where they had used some sort of adhesive. I was over their poor professionalism and work ethic by this point I was going to just let it go. A few days later I notice the tint on the back windows was the same shade as the front windows, and it was supposed to be limo on the back. The two windows in the back doors that don't go up and down were pitch black, the tint on the windows that do go up and down are much lighter. So, I knew when they retinted the windows they did not put the correct tint on the back doors. After being treated with such disrespect from the service manager, when I called I ask to speak to the general manager. I began telling the GM my issues, and in the middle of me giving him the information he abruptly interrupts me and asks me what the problem was. He said he was a very busy person and all that I was telling him they had already redone. Had he not rudely interrupted me and allowed me to finish he would have known that was "redone" was not done correctly. I told him if he would listen rather than interrupting me he would know. He said; "I'm a very busy person and so far you haven't told me anything." Such an xxx. You wouldn't expect a GM to say something smart xxx like that. I was taken aback by his lack of professionalism, not someone the late Bob Moore would want working for his company. After I explained the issue with the tint he ask did I want to take it someone else to have tinted and he pay for it, I said yes. Then I told him about the pillars being discolored, something I would have overlooked until I noticed the tint mess up and his attitude. He then replied how 'bout I decline to fix those! Such an unprofessional xxx. Someone higher up needs to come in and sweep the floor with him. I would never have someone like that working for me. More