Bob Moore Cadillac of Edmond

Car wants, customer satisfaction I had a wonderful time and buying experience working with the entire sales staff. They met my wants and needs on a XTS. Thanks again for a great exper I had a wonderful time and buying experience working with the entire sales staff. They met my wants and needs on a XTS. Thanks again for a great experience. More

great experience , showed me all the extras, went beyond the normal to make sure I had a great experience, introduced me to the service department , showed me all the extras, went beyond the normal to make sure I had a great experience, introduced me to the service department More

Concerns for phone calls wanting to by my car. I received a call from Bob Moore Cadillac employee saying he wanted to buy my leased car back. He would put me back in the same payment or less. I w I received a call from Bob Moore Cadillac employee saying he wanted to buy my leased car back. He would put me back in the same payment or less. I went that evening and looked at a few and at two other of Bob Moore lots. Since it was late, the salesman said he would talk to the finance people and get some cars lined up for me to come and drive and would call me at 10:30 the next morning. Didn't get a call. I called at 1:00. He then said he would meet me at 3:30. Got there and he had gone to Tuksa for Thanksgiving. Gave me another salesperson's name that would help me. He knew nothing. More

Blantantly misguided!! We had seen a 2015 escalade on the Internet at Bob Moore so we contacted them about this car. They told us upfront that the car had been returned beca We had seen a 2015 escalade on the Internet at Bob Moore so we contacted them about this car. They told us upfront that the car had been returned because of a manufacturer defect but that the car had been sent back in and had been fixed so we got a babysitter for our two kids and drove 3.5hrs to see the car. We had it in our mind that we would be buying the car aslong as they would give us a good price on our trade in. Once arriving at bob Moore we met with Jake who seemed to be very nice and introduced us to his brother Justen the used car sales manager. We test drove the car and loved it so we got down to the numbers, which as we all know takes awhile so by this time it's 7pm and we finally come to an agreed price. Well as we are signing papers we get to the very last page which is the title page and it says that the car was bought back under the lemon law. At no time did they reveal this information to us. So we drove 3.5hrs out there and 3.5hrs back home in one day plus haggled with them for about 1 hour. I do not recommend this dealership to anyone, they are very sneaky. This should've been told to us when we were told it was bought back by gm, at no time did they say it was purchased back under the lemon law!!! More

Great Experience Sales staff was great and helpful. This was the best experience we have had buying a vehicle. The entire buying experience was completed without havin Sales staff was great and helpful. This was the best experience we have had buying a vehicle. The entire buying experience was completed without having to negotiate over the cost of the XTS. More

EXcellant Service And Follow Up. The Best Experience I Have Had Buying A New Vehicle. The Salesman Met Me At The Door, Answered All My Questions. Took The Vehicle or A Ride, Bought Th The Best Experience I Have Had Buying A New Vehicle. The Salesman Met Me At The Door, Answered All My Questions. Took The Vehicle or A Ride, Bought The Vehicle. The Rest Is History. More

New Purchase Every one at the dealership was very professional., helpful, and kind. Each process of our purchase was done in a timely manner. Will our salesman and Every one at the dealership was very professional., helpful, and kind. Each process of our purchase was done in a timely manner. Will our salesman and Reggie the serviceman and Derrick in finance were very professional. We could not have asked for a better experience, Kudos to Bob Moore Cadillac in Edmond OK. This is our second purchase from Bob Moore Cadillac and we expect more, More

Terrible customer service I had a great experience with Tim the finance manager. Natosha was my sales person she was ok, but she told me that the vehicle I was purchasing had a I had a great experience with Tim the finance manager. Natosha was my sales person she was ok, but she told me that the vehicle I was purchasing had a luxury package in it which later on I found out to not be true. After leaving messages and trying to reach her several times after that, I couldn't get an answer. The used car manager Zack is super rude and does not care about the customers. After you have signed on the dotted line, you are treated as a non factor. Beware!!!!!!!! More

DISHONEST I bought from Bob Moore downtown, they were honest. NOT ANY MORE!!!! Stay away from Edmond dealership, where "BM" has a "hole" new meaning. My cadi I bought from Bob Moore downtown, they were honest. NOT ANY MORE!!!! Stay away from Edmond dealership, where "BM" has a "hole" new meaning. My cadillac days are over. More

Outstanding is not a strong enough word. My wife was involved in an accident in our 2012 SRX and we had it sent to Bob Moore Collision and went in the next day. They set us up in a rental eve My wife was involved in an accident in our 2012 SRX and we had it sent to Bob Moore Collision and went in the next day. They set us up in a rental even though the other party's Insurance hadn't recognized liability yet. They were helpful in getting answers from Liberty Mutual (the other party's Insurance Co.) when I couldn't. The kept us advised as to what was going on and couldn't have been more friendly. Michelle, Jessica, and Darrell couldn't have been more helpful THANK YOU ALL. Adran Gibbs sold us our vehicle and we will deal only with him again couldn't ask for better so why changed. The crew in the service department were courteous and professional which is why we will only buy from Bob Moore. More