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Bob Moore Cadillac of Edmond

Oklahoma City, OK

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168 Reviews

13020 Broadway Ext

Oklahoma City, OK

73114

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Showing 168 reviews

September 11, 2024

I bought a 2021 Lexus UX200 from them, and after THREE days multiple warning lights/signals kept going off. I took pictures and a video of them and sent them to the guy who sold me the car. He told me to More

by Kristin1304
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tory (Used sales manager), Marcus (Sales manager)
January 24, 2022

Be careful with trade and resale values! They offered me 30% less than the dealer directly across the street for my very low miles (<3000) rare configuration, basically new Cadillac Escalade ESV in this low More

by jww33
Price
Recommend Dealer
No
Employees Worked With
Adam Black
Jan 26, 2022 -

Bob Moore Cadillac of Edmond responded

Hello John, We're sorry we couldn’t agree on a number to purchase your vehicle from you. You provided no written proof of other offers, so we couldn’t match your verbal statements. We apologize that we could not make a deal with you. If you would like to speak further, please reach out as I would be happy to chat. Respectfully, Clinton Stover, Sales Manager

Jan 26, 2022 -

jww33 responded

Thanks for the reply, Clinton. The other sales of the same unit at the prices I mentioned and in the 1-2 days time to sell were verified through the very few of that configuration that had been listed as available in the last month, what they sold for, and how quickly they sold. That is what the other dealer looked at and purchased for $30,000+ more than your offer and I believe has already sold it. Thanks, John

July 10, 2021

I went in to buy a used Subaru from Bob Moore Cadillac. I know very well when I buy a used vehicle, more than likely it will need some repairs. Especially something of that age. Before I purchased the vehicl More

by Gnixscorpio1390
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Clint Stover
Jul 15, 2021 -

Bob Moore Cadillac of Edmond responded

Hello MJ, Thanks for taking the time to meet with me this week. As you know, the vehicle you have purchased is rare and we were able to provide you with an exceptional As-Is deal which was noted multiple times on your paperwork. There was no intentional lack of communicating the various things the vehicle needed. We apologize and since we weren’t able to repair those items discussed I was happy to offer to refund your money for the vehicle, the tires you purchased, the inspection and even your time, which you declined. Please give me a call if you would like to continue this conversation, I am always happy to chat. Respectfully, Jeremy Freeman, General Manager, 405-729-9080

May 04, 2021

Worst experience ever . Went to purchase a vehicle and asked to checkout bad radio and sales manager told me they would check it out and call me on Monday. I assured them that I wanted the vehicle . Did More

by xgdusa
Recommend Dealer
No
Employees Worked With
Carson Howard , Adrian Gibbs
May 05, 2021 -

Bob Moore Cadillac of Edmond responded

Hello, We are sorry that your experiences with us have not met the mark, and that the vehicle in which you were interested in was sold. Things do move quickly, but we still would like to make this right. I ask that you reach out at your earliest convenience at 405-729-9080 so we can further discuss. Respectfully, Jeremy Freeman, General Manager

January 26, 2021

Had a great car buying experience with my buddy Carson! I’d definitely suggest them you.. Pressure free sales is what I like and this was definitely a great experience More

by Trickdiesel25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carson, Brandon Hofmeister, Adam Black
Jan 27, 2021 -

Bob Moore Cadillac of Edmond responded

We are so pleased to know that your experience with us was unmatched! There is nothing better than feeling comfortable and finding a dealership you can trust. Thank you for your kind words, we hope this means we will get to continue to work together in the future.

September 23, 2020

Jonette was the key to making the sale. She is very professional and really gets to know her customers and their needs, wants and concerns. I cannot say enough good things about her. She knows how to c More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger, Clinton, Kari Fieszel
Sep 25, 2020 -

Bob Moore Cadillac of Edmond responded

This is so great to hear Jim, we're so pleased knowing your sale experience exceeded expectations and Jonette was able to help you out. We hope this means we will get to work with you again in the future!

August 08, 2020

For the past 10 years, Bob Moore’s Service department has consistently performed and delivered at a high level for maintenance of my car. Thanks More

by Lisa Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Mckenna, Brandon Hofmeister, Aislinn Willander, Kari Fieszel, Adam Black
Aug 10, 2020 -

Bob Moore Cadillac of Edmond responded

Nothing makes us happier than knowing you've been a dedicated Bob Moore Cadillac customer, and we are thankful to know we have been able to assist you time and time again. Thank you for your kind words Lisa, we look forward to serving you for time to come!

August 06, 2020

Always great service with BobMoore. Fast efficient and friendly. Clean environment. Diron always goes above for his customers and greats you with a smile. I will only use for service on my car . More

by Kjack0300
Recommend Dealer
Yes
Employees Worked With
Diron
Aug 07, 2020 -

Bob Moore Cadillac of Edmond responded

Thank you! It's our pleasure to continue to service your vehicle. We're happy Diron is always there for you to get the job done. Hope to see you again soon!

August 01, 2020

I tried to purchase a Cadillac Escalade. The salesman was helpful and nice. However, the management was not helpful. They were deceitful and was not hard to determine pricing was entirely over the average ma More

by jamesdshepherd
Recommend Dealer
No
Employees Worked With
Brandon Hofmeister, Aislinn Willander, Kari Fieszel, Adam Black
Aug 04, 2020 -

Bob Moore Cadillac of Edmond responded

Hello James, Thank you for your review. We’re sorry to learn you aren’t pleased with your experience, but appreciate your feedback. If you feel we made a misstep during the process, we apologize. If you’d like to discuss your visit further, please feel free to reach out to me directly at ahmond.dawson@bobmoore.com. Respectfully, Ahmond Dawson, General Manager

February 22, 2020

Bob Moore...no more. Repeat customer who will never go back I live an hour and a half from the dealership. I requested sales associate, Macy, do a walk around the used vehicle for dents, dings or scratches. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Macy
Feb 25, 2020 -

Bob Moore Cadillac of Edmond responded

Hello MJ, We are sorry to hear that your experience didn’t go as planned, and it sounds like the miscommunication was on our end. We’d appreciate the opportunity to learn more about your visit so that we can educate our staff on how to avoid this type of problem in the future. Please reach out to me directly if you’re open to discussing this further. Respectfully, Ahmond Dawson, General Sales Manager ahmond.dawson@bobmoore.com

Feb 26, 2020 -

MJ responded

Mr. Dawson, the GSM, and I exchanged private emails. I provided him written and audio/visual proof that I was intentionally misled by his employee. He chose to believe it wasn’t intentional, but I vehemently disagree.

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