Bob Moore Buick GMC

Beware of GM!! Will never buy another GM product I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I menti I took my 2013 GMC Yukon XL Denali (only 21,000 Miles)(almost $70,000 vehicle) in for oil change and tire rotate and balance on July 21, 2014. I mentioned a noise that was coming from the front drivers side. They said "If it keeps bothering you let us know" I told them I was having it serviced because we were going on a trip to Montana and I wanted to make sure everything was okay to travel. Well that noise ended up being a differential seal that blew out while I was 40 miles past Casper, WY in the middle of nowhere. There are 6 people in our family and they would only give us an economy car from Enterprise that would only seat 5 people. The towing company charged us extra mileage $170 because it was further than he was supposed to go. The tow truck driver was nice enough to give us his personal vehicle to let us drive back to our motel and use for the night. (if GM were as nice as this person we would not have a problem) Also since I was pulling a camper they do not cover the expenses of towing that and Enterprise does not allow you to tow anything on any of their vehicles. If it were not for my wifes family (6 Hours away) coming to tow our camper then we would have had to pay to have the camper towed somewhere. GM also only supplied us with a room that slept 4 people and we had to pay another $115 to accommodate our family. We got a call a week later from Enterprise saying they needed to charge someone for the car rental because GM only paid for the first day. What would have been just a seal has turned into a major repair because when the seal blew out it got too hot and froze the axles. Now they can not find the axles for our vehicle and we are stuck in Montana with a vehicle we are paying for out of pocket and that will not even accommodate our entire family. I am very dissatisfied with the service department, because they just blew it off as not a big deal when I mentioned the noise! This has caused us a great deal of expense for us and GM. GM only provides a weak attempt to help when their vehicle breaks down when it is under warranty. More

"They should be here tomorrow" x 4 Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow. Terrible. Gave me a Sierra 2 door work truck as a loaner for an Acadia. I.e., I need an acadia because I have kids. "Parts should be here tomorrow." x a week. Would have been very convenient to mention parts were coming from Michigan, not across town. More

I brought my '95 Deville in for an oil pressure issue at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from t at 8 am Monday 9/9/13. The person I talked to in service said they would call me when the problem had been evaluated or fixed. I had not heard from them by noon, so I called. I was told it would be ready by 2 pm and they would call. Again no call ,and I had to call. When they sent a courtesy car a little after 3 pm for me to get the car I was told that 2 sensors had been replaced wrong and I would need to bring the car back the next morning. I had the car back at 7:30 am the next morning (9/10/13). I was told it would only take 30 min to switch the sensors, but it would take awhile to get to it. Again I was told that they "would call" when it was finished. I called again at noon. It still wasn't ready. But they would call. I called again at 3 pm and was put on indefinite hold. I called at 8 am on Wed 9/11/13. It was finally ready. But now their courtesy car was out on a run. I called back at 10 am and was told that their driver had to make a run to Enid early that morning, but I would be "1st on the list" when he returned. By 1:30 I had had enough and had to walk 2 miles to the dealership. When I got there I was told that they had been trying to contact me for 2 hours to arrange a time to get me, but they had the "wrong number." When I went to pay the bill, I was told that they would "have it around to you" in just a minute. I went outside to wait. While I was outside someone brought my keys outside and gave them to me. I was beyond furious at that time and figured if I wanted it today I'd have to go get it myself. After walking around 3 lots I was approached by someone in service and they told me that it was in another lot. He directed me to the lot and I was allowed to find it on my own. In conclusion: Would I recommend Bob Moore Buick GMC for service. Not only NO but "Ø?ßß NO!" More

Good starting price for the car. Friendly staff (helpful throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). throughout the buying process). Smooth transaction in the end. Only negative would be the high dealership Document Fee ($299). More