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Bob Moore Buick GMC
Oklahoma City, OK
74 Reviews
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Showing 74 reviews
January 24, 2019
First visit - excellent experience I purchased a preowned Buick Envision and had an issue with the rear climate control that was covered under a TSB. I took the vehicle to Bob Moore Bu I purchased a preowned Buick Envision and had an issue with the rear climate control that was covered under a TSB. I took the vehicle to Bob Moore Buick to have the issue repaired under warranty. I found out it was a 10 hour job and required removing the entire dash. But when I picked the car up, everything looked like it did when I dropped it off, the issue was repaired, and everything worked as it was supposed to. I was also glad that I have not noticed any squeaks, rattles, or other noises - I was worried about that after they had to remove the dash. I was also glad Bob Moore Buick did not try to sell me a bunch of unnecessary services that are not required or recommended per the service schedule - I had this happen at different Chevrolet dealer when I had warranty work done. They recommended over $4,000 of "needed" repairs on a car with 50,000 miles. So glad to see not all dealers are this greedy. My Envision will be going back to Bob Moore Buick for any future factory repairs that are needed. More
by Chris
Employees Worked With
Ryan Cadwallader
December 31, 2018
Finance guy I dealt with...I will NEVER deal with again I actually bought a Kia next door, but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned an otherwise I actually bought a Kia next door, but had to use the Finance department at Bob Moore GMC. The guy they had me work with, Matt, turned an otherwise very positive experience into a horrible one! I talked to the GM at Kia (next door) immediately after concluding my business with Matt. Matt mislead us a number of ways...When I balked at the $10 lien fee, and I told him the $399 Doc Fee should cover that, he became indignant, and I told him I would walk out the door over that $10. He called someone, and then dropped the sales price $10 (but he didn't bother to tell me that...after that he would barely explain anything to me). I had also gotten pre-approval from TFCU the week prior, and TFCU told me I could finish the loan paperwork at this dealer, but Matt said he couldn't do that, and then tried to get me to sign a loan (at the same rate) with another loan company (except he didn't tell me that...he led me to think it was with TFCU.) When I called him on that, his attitude really went south, and I told him I did not trust him. I asked to see the head finance manager, but he wouldn't go get him (or her). This guy doesn't have a clue how to handle customer service, and quite frankly he needs some serious retraining. He should have excused himself once he saw I was upset and I could clearly see he was upset, but he didn't. I even told him I could see he was upset...but no, he pressed on, talking even less, and just asking me to sign one document after another...which at that point I read each document thoroughly, because (as I had told him earlier) I didn't trust him anymore. I also don't trust everything will go smoothly after this, and I fear it will continue to be a mess until I actually get the title. Bottom line--Bob Moore Kia was awesome, but Bob Moore GMC's finance team....run away from them! I wonder if Mark Moore (I assume he's still running the company?) is aware of what's going on at this dealership??? More
by Larry8792
Employees Worked With
Matt (in finance)
November 26, 2018
Great Service! I had my GMC 2015 Terrain serviced oil & filter changed, rotate & balanced my tires! Ryan took care of my vehicle and was professional & quick! High I had my GMC 2015 Terrain serviced oil & filter changed, rotate & balanced my tires! Ryan took care of my vehicle and was professional & quick! Highly recommend Bob Moore Buick GMC on Northwest Expressway Okc, Ok. Ask for Ryan More
by Janet 2
Employees Worked With
Ryan in service department
July 18, 2017
Great experience from start to finish We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future. More
by Canyon,jim789
Employees Worked With
Vince Price, Bobby Trumbley & Lanna Robinson
June 23, 2017
GMC truck purchase My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance departme My rating for the sales department is fair to good. They showed me what they had to offer and I was satisfied with their efforts. The finance department just plain pissed me off for lying to me and trying to sneak in undisclosed warranties totaling over $2000. It wasn't enough they misled me to believing the extended mileage warranty was necessary to secure a decent interest rate which was totally rebuked by the financial institution that financed my purchase, and without disclosing it to me prior to, they added unnecessary warranties to cover issues that are of no consequence to me. The only saving grace was that after taking several hours, the finance department was able to get me a decent APR for my purchase. I believe that could have been accomplished no matter where I purchased my vehicle. Now I'm stuck with the extra payment whether I keep the warranty or cancel it. The sales department at least made an effort to give me another free tank of fuel due to my lack of satisfaction with the purchase experience. However, it will not result in changing my review or recommending anyone to go to Bob Moore to purchase a vehicle. More
by PottCo15
Employees Worked With
Can't remember other than sales manager-Robert. The salesman no longer works there.
June 22, 2017
Service Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience. Overall service was great! Rick made a loaner care available for me so I could run errands and make doctor appointment. It was a great experience. More
by Lonnie
Employees Worked With
Rick Service Advisor
May 14, 2017
Service department The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would The service department as a whole is first class. Ryan and the crew were very helpful and went above and beyond to ensure I was taken care of. Would definitely recommend purchasing a vehicle from any Bob Moore dealership. More
by 18holes
Employees Worked With
Aislinn Willander
March 14, 2017
Ryan cadwallader has give great service. Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I fe Ryan has been very kind and friendly when helping me get the service I need for my car. I will continue to use bob moore buick to service my car. I feel confident in what they do and I'm very happy with the service I continue to recieve. Thank you Ryan! More
by Cristalt1
Employees Worked With
Ryan cadwallader
March 14, 2017
Quality dealership throughout this organization This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My ser This dealership believes that customer service is job #1 No pressure only knowledge by "CB" with the product line during our Enclave purchase. My service advisor "Ryan" is always responsive to customer needs and answers my questions or quickly gets the answer from appropriate technician. My most recent trailer break system was installed and was back on the road quickly. The service department folks are professionals. L. FORTIER More
by BJsENCLAVE
Employees Worked With
Ryan Cadwallader, Chad & Rick
March 06, 2017
Great buying experience!! We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and ma We were in the market for a family vehicle and found a gem at Bob Moore! Jerry Elizardo & Chris Landoras worked with us on getting a great deal and made sure we got in and out since we drove 5.5hours from west Texas to see them. More
by HeatherMarie
Employees Worked With
Jerry Elizardo, Chris Landoras
