Bob Mills Mitsubishi Myrtle Beach

I give o rating. I am a very unhappy customer and Bob mills seems to forget that and sweep under the rug what they did. I took my car in for repairs, which I should n I am a very unhappy customer and Bob mills seems to forget that and sweep under the rug what they did. I took my car in for repairs, which I should not have had to do that because It was a brand new vehicle. It started to not start at times so I took it in to be repaired and that's when my nightmare began. They kept my car from 3/09/22 until 06/06/22 and still did not fix my car. They made 2 copies of my key and gave them to me with my original key and lost my other original key that they was suppose to change the fob out in it. They did nothing to my car to fix the problem and gave me back my car as is and lost my original key. Told me they would call me if they find it. Jen Urban is the one who lost my key that she put my name on it now its lost. I need my key back to my car More

This place was recommended. My first visit was ok, and I was treated very well. I again called two weeks ago for the issue I brought it in for was getting worse. When I brought My first visit was ok, and I was treated very well. I again called two weeks ago for the issue I brought it in for was getting worse. When I brought it in the first time they couldn't test my vehicle the way they needed to. Their machine was down and was in need of a chip. When I called two weeks ago and spoke to Jennifer in service. She said bring it on the April 23rd 2022 and we will have a loaner vehicle for you. That they would have no problem since now they have the chip for the machine, and the engineer would be able to work on it. She said that the engineer was super busy with another vehicle they were working on. I set my calendar and showed up today. When I came inside I spoke to a lady in service. I told her who I was. I was told to bring my car in and that a loaner would be ready. The lady in the service department said that Jennifer told her she had spoken to me. She said that Jennifer told me we didn’t have any loaner vehicles. I told the lady that I drove 3 hours from Columbia SC to Myrtle Beach SC. I did not receive a text from Jennifer like I usually do, nor did I have a voicemail missed call from the dealership. The lady in the service department said there is no loaner vehicle. That there was nothing she could do but text Jennifer. I told her I would have never showed up if they had canceled. I just spoke to Chris who is a manager here. I told him what was going on. I’m now still currently waiting to see what happens. I was told that they had an unexpected return loaner vehicle. The service person said for me to just stick around. I showed up at at 9am waited until noon. Waisted 3 hour drive times two and 3 hours at the dealership totaling 9 hours of my time. It’s very disappointing in the miscommunication here, and the lack of accountability. I just spoke with the service Director. I was told that there was nothing that could be done. I’ve now wasted gas and miles on my car for nothing. I was told they would have to set up a Saturday to drive with me in my vehicle. The service director told me to save gas receipts that he would reimburse me and also do a free oil change. I think I’m gonna just have to take my car somewhere else. The service director said that this should have never happened. Now I’m driving back 3 hours for no results. More

Your customer service staff is very friendly and very helpful. It's alway a great experience when I visit to have my car serviced. I beleive Jenn is the name of the person that assisted me, the service helpful. It's alway a great experience when I visit to have my car serviced. I beleive Jenn is the name of the person that assisted me, the service that she provided was exceptional. Thanks! Helen More

Best friendliest place to shop and purchase a great car! So happy with my choice! Thanks Kay! She’s great! So happy with my choice! Thanks Kay! She’s great! More

The customer service people in the service department are THE BEST AND FRIENDLIEST I have ever dealt with, they are fabulous and should be rewarded for the amazing service they provide. The MECHANICS ARE CAR THE BEST AND FRIENDLIEST I have ever dealt with, they are fabulous and should be rewarded for the amazing service they provide. The MECHANICS ARE CARELESS AND APPARENTLY DON'T PAY ATTENTION OR DO CARE ENOUGH TO DO THE JOB CORRECTLY THE FIRST TIME. I brought my car in to have a wheel bearing replaced that took me forever to find. I drive 2 1/2 hours since there isn't a Mitsubishi dealership in my town anymore. I wait 2 hours for the repair to be completed, only to start my car and my ABS, AND TRACTION CONTROL lights are all lite up. I walk back inside they come out saying they probably just forgot to reset the sensor. NOPE, THE MECHANIC PUT THE BEARING IN BACKWARDS. SO NOW I'M WAITING FOR THEM TO DO THE WORK A SECOND TIME!!! THIS IS REALLY MAKING ME QUESTION THE CARE AND MORE IMPORTANTLY, THE KNOWLEDGE OF THE MECHANIC. I WON'T EVER BE BRINGING MY CAR BACK HERE. NOW I'M ALWAYS GOING TO BE QUESTIONING WHETHER THE REPAIR IS ACTUALLY GOING TO BE CORRECT OR AM I LOOKING AT HAVING TO HAVE IT REPLACED AGAIN IN A VERY SHORT AMOUNT OF TIME!!!! AGAIN CUSTOMER SERVICE BY THE PEOPLE RUNNING THE SERVICE DESK GREAT, THE MECHANICS YEAH ABSOLUTELY HORRIBLE WITH QUESTIONABLE KNOWLEDGE AND ABILITIES!!! More

Great service! Dependable and accurate. There has been obvious changes made and you can see the difference!!! Great service department... obvious changes made and you can see the difference!!! Great service department... More

On 11/22/21 I had my vehicle towed to Bob Mills Mitsubishi for service because it would not start. Before towing, the truck driver confirmed that it wasn't starting and didn't simply need a charge/ Mitsubishi for service because it would not start. Before towing, the truck driver confirmed that it wasn't starting and didn't simply need a charge/jump. I sent my vehicle in with the spare key since it was already loose and not attached to my other keys. I was called on 11/24/21 and advised by Manny in the service dept that my issue was caused by bad fuel which is not covered under warranty and service would cost over $600. I contacted the state agriculture dept to have them obtain fuel samples and check for any complaints from the gas station I used. There were none. On Friday I spoke to Manny again after doing some research on my own to find out what diagnostics were performed in order to come to that conclusion. The tech notes simply stated that he determined that the engine had been getting fuel, he then disconnected the fuel line and added new fuel and the car then started. "Resulting in fuel in car being bad". Manny said that if I didn't mind waiting until the tech was in on Monday he could ask for me. I thanked him and explained that with the out of pocket cost involved I would be more comfortable if I knew that any other possible issues had been considered, such as low fuel pressure or a problem pump. I made a trip to the service dept and obtained a copy of the tech notes for my own records that day. Manny called back on Monday and said the tech is sure it's the fuel. I authorized the service and went to pick it up today, 11/30/21. I initially started my car with the spare key I provided them but decided I'd rather use my primary key on the ring with my house keys. I made the switch and my car would not start, making the exact sound it was making when I had it towed. I switched keys again with the same result. It would start with my spare but not with my primary key. Manny and a tech came out to the car and checked it, determining that the issue was the key sensor and it may have been too close to a magnet. I expressed concern about the $632 I had just paid and was assured that the gas was bad but this is just and additional issue that I was lucky they didn't charge me $140 for. I would have preferred paying $140 over $632. After the tech reprogramming the key Manny brought the vehicle back to me, but also mentioned that the tech had recently gone for training on bad key sensors and that they had one customer who'd repeatedly had key issues. This raised some very real concerns. The tech notes I got on Friday and with my final bill read the same. Absolutely nothing is mentioned about what led to the conclusion that my gas was bad even though I mentioned multiple times that the issue was being misdiagnosed "BAD FUEL" has a distinctive smell and the difference from clean fuel is visible. There is no mention of the smell or appearance of the gas, nor was I even invited to see a sample of the "bad" fuel removed from my tank. I've been shown bad belts, water pumps and other parts that are an issue so showing me the "bad gas" is not a stretch If that tech had recently undergone training on key sensors why wasn't that considered as the possible problem? I spoke with the service dept on 11/22,23,24,26, and 29 and was never once asked about keys. I would have gladly provided both sets. I truly believe whether intentionally or by oversight my car issue was misdiagnosed. It's not uncommon for women to be preyed upon by mechanics and I sincerely hope it wasn't deliberate. I do know that I can't afford to carry the cost whether human error or not. My fuel was not bad. More

I wanted to thank everyone at the dealership for a stellar experience a few weeks back. We brought my inlaw's Endeavor in for a small issue with the transmission selector, and it came in less than was stellar experience a few weeks back. We brought my inlaw's Endeavor in for a small issue with the transmission selector, and it came in less than was quoted, earlier than was quoted, and while I’ve dealt with a lot of dealerships, I've never had such an uneventful and easy experience… I have no idea why Mitsubishi isn’t the #1 selling car in America. I’m on my 2nd Endeavor (nearly identical to my inlaws, which is no surprise since I gave it to my parents who then gave it to them.) They just keep running without the angst and constant drama of other cars (I traded in a Landrover for my Endeavor. Trust me; I know what I’m talking about.) P.S. Special thanks to Jennifer (Jenn?), in service. It would be a mistake to ever let her go elsewhere... More

Jennie Jo is awesome, the service is wonderful I will never go anywhere else for service on my vehicle, Bob Mills Mitsubishi where you at never go anywhere else for service on my vehicle, Bob Mills Mitsubishi where you at More