Bob Maxey Lincoln - Service Center

Great service My Service person Rob was awesome. He is very attentive and kept me informed. This is the second time I had to bring my new MKC in and Ford need to be My Service person Rob was awesome. He is very attentive and kept me informed. This is the second time I had to bring my new MKC in and Ford need to be informed of these defect. I was almost killed when my car stopped on the expressway. Rob calmed me down and showed his concern. Excellent employee. More

No title I brought my car to the dealership for an oil change, tire rotation and check up. I was very satisfied with the amount of time it took to service the I brought my car to the dealership for an oil change, tire rotation and check up. I was very satisfied with the amount of time it took to service the car which was about one hour/half.. More

The service department is always accomodating to my needs I have all my work done at this dealer where I purchased my vehicle. When I get my routine oil changes I may have some questions or requests and they I have all my work done at this dealer where I purchased my vehicle. When I get my routine oil changes I may have some questions or requests and they are prepared to answer them and take care of my requests as trivial as they may seem. More

Thank you for always taking care of my vehicle Bob Maxey always tries to accommodate me when I call. They are courteous, friendly and do good work. I appreciate the service staff for their continue Bob Maxey always tries to accommodate me when I call. They are courteous, friendly and do good work. I appreciate the service staff for their continued good work. More

Great Service Rob Chesney and Joe Sedrowski ALWAYS take such good care of me. They took care of me in a timely manner, provided a loaner and a realistic expectation Rob Chesney and Joe Sedrowski ALWAYS take such good care of me. They took care of me in a timely manner, provided a loaner and a realistic expectation of when my vehicle would be ready. NICE WORK!! More

It was good had a loaner vehicle for me so that was a plus Forgot the associate’s name but he was very helpful and nice as I said he had an loaner vehicle for me so that made my visit that much more pleasurabl Forgot the associate’s name but he was very helpful and nice as I said he had an loaner vehicle for me so that made my visit that much more pleasurable and they had my vehicle back to me in a few hours wasn’t pleased with the detail didn’t clean the inside of my vehicle at all I thought going to the dealership I would have got my vehicle back like brand new but other than that good experience at the dealership. More

Wonderful service Needed work done on my car, my father reccommended Bob Maxey as he had been using this service for over 30 years. Fast service and work well done. Hav Needed work done on my car, my father reccommended Bob Maxey as he had been using this service for over 30 years. Fast service and work well done. Have three cars in family services by Maxey.... More

Service, Service, Service This is for the employees of Bob Maxey Lincoln-Mercury, Mack Avenue: I could possibly be one of the most impatient people on the planet, but my impat This is for the employees of Bob Maxey Lincoln-Mercury, Mack Avenue: I could possibly be one of the most impatient people on the planet, but my impatience is put to the back of my day when I bring my car to Bob Maxey Lincoln-Mercury for service. One thing that people have to remember is that this is a full-service dealership, bodywork, service, pre-owned and new car sales. They do it all on site, and you can not expect to be the one person on the property. If you are looking for that quick-in, quick-out oil change, then go to one of the businesses that do that, and that only. The employees at Bob Maxey have always been courteous, helpful, and listen to me say what I need them to know. In this kind of service business, you have to expect that there are other customers besides yourself that also need work done to their vehicles, otherwise they wouldn't be there either. Your car is more than just filling up with gas or just going to Starbucks for a cup of coffee. When I had service that needed to be done, I called first to ask when it would be a good time to bring my car, and Shawn told me first thing in the morning. I used to always get a loaner car, no matter what, at Bob Maxey, even when I knew they would have it for the day, but two weeks ago, I just had them drop me off at home so I could get work done myself. I wasn't impatient, didn't rant and rave like some people do if they have to wait a little bit of time. I thought they might even have my car until the next day because of service things that I needed to be done. Not so, I received a call about 3:30 to say it was ready, and they sent Mark to pick me up again to take me to my car. I had even spoken to Bob and Mary in the body shop to have something looked at with my vehicle while they had it, and they did, and gave me the info when I picked up my car. That time of patience and realizing that I am not the only person on the planet that has an automobile issue made it easier for me, and it worked out well. Give the people at Bob Maxey the time to do their work done, to help you with your problem, to try to get your car back on the road. It can be done, and nastiness, yelling, or demanding doesn't do anything for you or for the professionals who are working on your car. I couldn't do any of the things that the men and women at Bob Maxey service, body shop, or sales do, so why would I think that I can tell them how to do their job any faster or better. Respect anyone in any job and remember that you, yourself, can't do everything that we need others to make our days better. I bought my son his Lincoln MKZ and my pre-owned Mazda Tribute at Bob Maxey several years ago. I have been a customer for over 20 years, and will remain a customer with the respect that I receive from the employees at Bob Maxey Lincoln-Mercury. Bob Maxey, the owner, also takes the time to speak to me regarding something different than an automobile. That is the kind of dealership that I will stick with. Respect them, and you will receive the same respect in return. More

Great Service!!!!!!! On 12/28/17, I took my car in because the engine light was on and the heat stopped working on one of the coldest days of the year. I was greeted by Bi On 12/28/17, I took my car in because the engine light was on and the heat stopped working on one of the coldest days of the year. I was greeted by Bill who advised they were extremely busy but would try his best to get the car looked at that day. Well, he did and to my surprise my vehicle had more issues than expected. These issues involved parts to be ordered and working with my extended warranty plan to ensure maximum coverage. Due to the wait time for parts Bill provided me a loaner vehicle!!!! This really saved the day because there is only one vehicle in my household and all of this was happening during the holiday season. Bill kept me abreast of the status of my vehicle until the day I picked it up. Thank you Bill !!!!!!!!!and the service team at Bob Maxey for providing outstanding customer service !!!! More

Oil Change I phoned ahead on a Friday morning to ask if an appointment for a routine “oil change” was necessary. I was told they were three hours behind schedule I phoned ahead on a Friday morning to ask if an appointment for a routine “oil change” was necessary. I was told they were three hours behind schedule. I inquired about the following day (Saturday). I was told, “mornings are slammed, it would be best to bring it in at the end of the day and it would be little or no wait time.” I arrived approximately at 2:20. I sat in my car in the service area for 8-10 minutes before I was even approached by a service rep. I requested an “oil change” and was told, “they might not be able to get that done today!” I was stunned. The first bay was already cleaning up for the day, this was 2:30 and they close at 4:00. I mentioned my previous phone call & the gentleman wanted to know “who” gave me that information? I asked again if I would be able to have my “oil changed” since they would be closing at 4:00. He then told me, “they were closing at 3:00 that day. I immediately told him that I checked their website for their hours and it did NOT mention a time closure change, nor was it posted ANYWHERE in the service department! A young man in the second bay volunteered to “change my oil” so he begrudgingly agreeded to accept my car. While I was in the waiting room another customer entered. We began to chat and discovered he was given the same story. The reluctant serviceman then entered the waiting room and told me he found out who gave me my information. I asked him if there was a question about my previous conversations with his employees? He just stated that he needed to know who I got my information from? Upon leaving the service department that day it dawned on me, there was a home Lions game at Ford Field that started at 4:00. I wonder if maybe he had tickets? Even so that’s no way to treat your customers! The sign said open until 4:00 what has happened to great “customer service?” More