Bob Maxey Lincoln

Oil Change I phoned ahead on a Friday morning to ask if an appointment for a routine “oil change” was necessary. I was told they were three hours behind schedule I phoned ahead on a Friday morning to ask if an appointment for a routine “oil change” was necessary. I was told they were three hours behind schedule. I inquired about the following day (Saturday). I was told, “mornings are slammed, it would be best to bring it in at the end of the day and it would be little or no wait time.” I arrived approximately at 2:20. I sat in my car in the service area for 8-10 minutes before I was even approached by a service rep. I requested an “oil change” and was told, “they might not be able to get that done today!” I was stunned. The first bay was already cleaning up for the day, this was 2:30 and they close at 4:00. I mentioned my previous phone call & the gentleman wanted to know “who” gave me that information? I asked again if I would be able to have my “oil changed” since they would be closing at 4:00. He then told me, “they were closing at 3:00 that day. I immediately told him that I checked their website for their hours and it did NOT mention a time closure change, nor was it posted ANYWHERE in the service department! A young man in the second bay volunteered to “change my oil” so he begrudgingly agreeded to accept my car. While I was in the waiting room another customer entered. We began to chat and discovered he was given the same story. The reluctant serviceman then entered the waiting room and told me he found out who gave me my information. I asked him if there was a question about my previous conversations with his employees? He just stated that he needed to know who I got my information from? Upon leaving the service department that day it dawned on me, there was a home Lions game at Ford Field that started at 4:00. I wonder if maybe he had tickets? Even so that’s no way to treat your customers! The sign said open until 4:00 what has happened to great “customer service?” More

Does anyone work here? Service department had my car for one and a half days. Vehicle brought in for minor warranty work and an oil change. ( Not to complicated, Is it?) Pur Service department had my car for one and a half days. Vehicle brought in for minor warranty work and an oil change. ( Not to complicated, Is it?) Purchased Lincoln here with the promise of a free loaner whenever needed. No loaners available on day one. (Brought vehicle in 8:00am). Day 2-same story-no loaners. Noon, second day, they have had my car now for a day and a half. Guess what they have completed on it so far... NOTHING!!! Went to pick it up shortly thereafter. Service Department response ....sorry,that’s it, unbelievable! More

Title Scam I bought a 2007 Lincoln Navigator from this dealer in 2014. The vehicle was brought around to the door for me as normal customer service to test drive I bought a 2007 Lincoln Navigator from this dealer in 2014. The vehicle was brought around to the door for me as normal customer service to test drive it very nice inside and out and the dealer Bob showed me a copy of a carfax to make me feel comfortable with my purchased. To date I've tried to turn the vehicle in as a trade after numerous repairs was told that I was not able to get the normal worth of the vehicle because the vehicle has been deemed a rebuilt title due to the vehicle being in a flood just 1 month before I bought it from the dealer. My title that was provided to me was a green title and never once was mentioned to me that the vehicle had such damage or title changes. I am extremely disappointed and would never recommend anyone purchase a vehicle from this dealer. This type of treatment is not something you expect from a "respected" dealer like Bob Maxey but clearly I was not much better off than going to a little corner B lot. Now I'm stuck with junk and the dealer has the audacity to contact me once a year to ask if I would like to buy again. I think not and recommend you all to think twice before doing business with this dealer. More

Excellent Customer Service My service experience was wonderful. I brought my vehicle in for service on a Saturday morning and received the best customer service from the Servic My service experience was wonderful. I brought my vehicle in for service on a Saturday morning and received the best customer service from the Service Manager. I even had a discount applied to my service order. I purchased my vehicle from this dealership and they have always provided care and a friendly relationship with their customers. More

Great dealership They do a great job, answer all my questions, very friendly staff. Great dealership to work with. Never a problem with any team member, about 10 years They do a great job, answer all my questions, very friendly staff. Great dealership to work with. Never a problem with any team member, about 10 years going here. More

Great Service 5 stars! Fixed the issue with my Lincoln and even gave me another car to use while they worked on mine. Fast and friendly service. Definitely recommen 5 stars! Fixed the issue with my Lincoln and even gave me another car to use while they worked on mine. Fast and friendly service. Definitely recommend! More

The best dealership in Detroit Tracey Sexton and Eddie Geha are the best as they helped me with my purchase of my 2017 MKZ. The process was very easy and hassle free. They have a Tracey Sexton and Eddie Geha are the best as they helped me with my purchase of my 2017 MKZ. The process was very easy and hassle free. They have a customer for life in me. More

The Best in the Motor City I would not take my car any other place. The service is great, and they treat me like a true customer. You feel the difference. They have always I would not take my car any other place. The service is great, and they treat me like a true customer. You feel the difference. They have always been consistent, and you can expect the best. As a result, I had been going to Bob Maxey for a very long time now. More

Safety lock recall I am very satisfied with the service I received. The staff is very friendly and willing to help in any way. I would recommend Bob Maxey for car serv I am very satisfied with the service I received. The staff is very friendly and willing to help in any way. I would recommend Bob Maxey for car service. More

No Surprises — Just as I Like it Periodically, vehicles need routine service. I take my 7 year old Ford to Bob Maxey L-M for three reasons: 1). Local dealer and I strive to do busine Periodically, vehicles need routine service. I take my 7 year old Ford to Bob Maxey L-M for three reasons: 1). Local dealer and I strive to do business where I live 2). Service Technicians check for things I don’t even know to ask about 3). Never any surprises — professional workmanship at a clean facility. More