Bob Maxey Lincoln

Thank you for always taking care of my vehicle Bob Maxey always tries to accommodate me when I call. They are courteous, friendly and do good work. I appreciate the service staff for their continue Bob Maxey always tries to accommodate me when I call. They are courteous, friendly and do good work. I appreciate the service staff for their continued good work. More

Professional friendly service Very professional and customer friendly. Puts customer needs as a priority. Explains services performed and what to expect. Minimal amount of time Very professional and customer friendly. Puts customer needs as a priority. Explains services performed and what to expect. Minimal amount of time in a comfortable waiting area. More

Great Service Rob Chesney and Joe Sedrowski ALWAYS take such good care of me. They took care of me in a timely manner, provided a loaner and a realistic expectation Rob Chesney and Joe Sedrowski ALWAYS take such good care of me. They took care of me in a timely manner, provided a loaner and a realistic expectation of when my vehicle would be ready. NICE WORK!! More

It was good had a loaner vehicle for me so that was a plus Forgot the associate’s name but he was very helpful and nice as I said he had an loaner vehicle for me so that made my visit that much more pleasurabl Forgot the associate’s name but he was very helpful and nice as I said he had an loaner vehicle for me so that made my visit that much more pleasurable and they had my vehicle back to me in a few hours wasn’t pleased with the detail didn’t clean the inside of my vehicle at all I thought going to the dealership I would have got my vehicle back like brand new but other than that good experience at the dealership. More

Very professional Excellent service. I had my 2012 MKZ towed in for a major repair. It was completed within two days. Wow, just wow. I highly recommend! Excellent service. I had my 2012 MKZ towed in for a major repair. It was completed within two days. Wow, just wow. I highly recommend! More

Wonderful service Needed work done on my car, my father reccommended Bob Maxey as he had been using this service for over 30 years. Fast service and work well done. Hav Needed work done on my car, my father reccommended Bob Maxey as he had been using this service for over 30 years. Fast service and work well done. Have three cars in family services by Maxey.... More

Outstanding sales experience! Laura my sales agent was professional and efficient in the purchase of my MKZ! She accompanied me in the test drive and explained all the features of Laura my sales agent was professional and efficient in the purchase of my MKZ! She accompanied me in the test drive and explained all the features of the vehicle. Since I had not purchased a vehicle since 2000 there was a lot to cover. She went at my pace and I felt totally comfortable with her as my agent! Wonderful experience! Thank you. More

great Mark Shampine 1st meeting with this dealership hard time listing all of the adjectives concerning this individual two words about him "the best" Mark Shampine 1st meeting with this dealership hard time listing all of the adjectives concerning this individual two words about him "the best" after meeting others at the dealership very good but Mark stands out better than any person or dealership ever he is number # 1 More

Service, Service, Service This is for the employees of Bob Maxey Lincoln-Mercury, Mack Avenue: I could possibly be one of the most impatient people on the planet, but my impat This is for the employees of Bob Maxey Lincoln-Mercury, Mack Avenue: I could possibly be one of the most impatient people on the planet, but my impatience is put to the back of my day when I bring my car to Bob Maxey Lincoln-Mercury for service. One thing that people have to remember is that this is a full-service dealership, bodywork, service, pre-owned and new car sales. They do it all on site, and you can not expect to be the one person on the property. If you are looking for that quick-in, quick-out oil change, then go to one of the businesses that do that, and that only. The employees at Bob Maxey have always been courteous, helpful, and listen to me say what I need them to know. In this kind of service business, you have to expect that there are other customers besides yourself that also need work done to their vehicles, otherwise they wouldn't be there either. Your car is more than just filling up with gas or just going to Starbucks for a cup of coffee. When I had service that needed to be done, I called first to ask when it would be a good time to bring my car, and Shawn told me first thing in the morning. I used to always get a loaner car, no matter what, at Bob Maxey, even when I knew they would have it for the day, but two weeks ago, I just had them drop me off at home so I could get work done myself. I wasn't impatient, didn't rant and rave like some people do if they have to wait a little bit of time. I thought they might even have my car until the next day because of service things that I needed to be done. Not so, I received a call about 3:30 to say it was ready, and they sent Mark to pick me up again to take me to my car. I had even spoken to Bob and Mary in the body shop to have something looked at with my vehicle while they had it, and they did, and gave me the info when I picked up my car. That time of patience and realizing that I am not the only person on the planet that has an automobile issue made it easier for me, and it worked out well. Give the people at Bob Maxey the time to do their work done, to help you with your problem, to try to get your car back on the road. It can be done, and nastiness, yelling, or demanding doesn't do anything for you or for the professionals who are working on your car. I couldn't do any of the things that the men and women at Bob Maxey service, body shop, or sales do, so why would I think that I can tell them how to do their job any faster or better. Respect anyone in any job and remember that you, yourself, can't do everything that we need others to make our days better. I bought my son his Lincoln MKZ and my pre-owned Mazda Tribute at Bob Maxey several years ago. I have been a customer for over 20 years, and will remain a customer with the respect that I receive from the employees at Bob Maxey Lincoln-Mercury. Bob Maxey, the owner, also takes the time to speak to me regarding something different than an automobile. That is the kind of dealership that I will stick with. Respect them, and you will receive the same respect in return. More

Great Service!!!!!!! On 12/28/17, I took my car in because the engine light was on and the heat stopped working on one of the coldest days of the year. I was greeted by Bi On 12/28/17, I took my car in because the engine light was on and the heat stopped working on one of the coldest days of the year. I was greeted by Bill who advised they were extremely busy but would try his best to get the car looked at that day. Well, he did and to my surprise my vehicle had more issues than expected. These issues involved parts to be ordered and working with my extended warranty plan to ensure maximum coverage. Due to the wait time for parts Bill provided me a loaner vehicle!!!! This really saved the day because there is only one vehicle in my household and all of this was happening during the holiday season. Bill kept me abreast of the status of my vehicle until the day I picked it up. Thank you Bill !!!!!!!!!and the service team at Bob Maxey for providing outstanding customer service !!!! More