Bob Maxey Lincoln

Customer service is outstanding.i give Alvin Taylor 10 stars Alvin Taylor is the absolute best salesman I have ever encountered!!!!..I give Alvin Taylor and Bob maxey grosse point 10 stars. I will definitely be Alvin Taylor is the absolute best salesman I have ever encountered!!!!..I give Alvin Taylor and Bob maxey grosse point 10 stars. I will definitely be returning for a 6th vehicle More

Top quality service Bob and everyone in the Body Shop are excellent professionals, exceedingly courteous, helpful, and efficient. A great experience. I am not associated Bob and everyone in the Body Shop are excellent professionals, exceedingly courteous, helpful, and efficient. A great experience. I am not associated with the dealership but their excellence has made me a long time customer. More

Professional Quality Service We've had several of our cars serviced for repair after being involved in an accident. Repairs were made quickly and professionally. Stsff is always We've had several of our cars serviced for repair after being involved in an accident. Repairs were made quickly and professionally. Stsff is always kind and accommodating More

Bad service and waste of hundredths of dollars My journey began with Bob Maxey on May of 2018 I took my car inside for service to my moonroof they charge a fee to diagnose the problem I was given a My journey began with Bob Maxey on May of 2018 I took my car inside for service to my moonroof they charge a fee to diagnose the problem I was given a bill for 760.00 to have problem fixed here Iam a year later in May 2019 I took my car back because the moonroof was stuck again...this time I’m told my sunroof needed to be broke down in order to identify the problem Joe the account holder calls me and tell me it the motor it’s the cables and it was gonna be 2100 to fix..I asked Joe and the manager Phil how is it this problem was not identified last year when the car was brought inside the shop to be repaired I Asked why didn’t they need to break down the moonroof at that time no one gave me a answer just a bill so here Iam in week five of having my car at Bob Maxey thinking my car will be ready for pick up and they called me today only to tell me they identified more problems and it would be more money...after giving me a price after it was supposedly diagnosed...the only reason I took my car back to Bob Maxey was because it was a recurring problem ...that I took my car in for service prior now its five weeks later Still no repaired car just more things they claim is wrong...for a higher bill it’s sad because it was the same way when I took my car to Bob Maxey because it was overheating ..they said the needed to break down the engine to identified the problem when in fact I told them I had a diagnosis done on it from a auto repair shop before I brought it to the dealership and it was a hose ...they claimed it was a water pump and timing belt,, I got my car back a month later and still had to take it back because the car over heated each time after first time it over heated I was told it was bubbles the second time it was identified as the hose ... each thing this dealership have fixed on my car I’ve had to take it back ..the manager claimed the reason the had my car so long last May for the moonroof was due to the fact the cable kept slipping out the track so my question is how Iam I suppose to believe they didn’t damage my track and cable in the sunroof when they tried to repair it the first time..it just hard to believe on a feature that is only use a few time in a year on a car that hardly driven can build so many problems ...it’s been a waste of money dealing with Bob Maxey the manager claimed his machanics have over 30 years experience so my question is if that’s so why is it he keep missing the mark when it comes to my car..I take my car to dealership because I wanted the best service not to experience such set backs this is the .worst experience I ever had if you go to this place pls keep documents and receipts the don’t take responsibility for anything and me not being a machanic they liable to say anything is wrong the scariest thing is having bad machanic work on my car when I have elderly people who depend on that transportation everyday my car is the way I make a living this place is a nightmare More

Used car purchase Fantastic manager and the technician was also a gem for the dealership.that combo was the best I ever seen. Will always buy cars from those two! Fantastic manager and the technician was also a gem for the dealership.that combo was the best I ever seen. Will always buy cars from those two! More

Excellent sales experience My salesman Paul Wisniewski was very attentive to my wants and needs and went beyondmy expectations.. My only problem was water in the spare tire are My salesman Paul Wisniewski was very attentive to my wants and needs and went beyondmy expectations.. My only problem was water in the spare tire area.... More

Great service My Service person Rob was awesome. He is very attentive and kept me informed. This is the second time I had to bring my new MKC in and Ford need to be My Service person Rob was awesome. He is very attentive and kept me informed. This is the second time I had to bring my new MKC in and Ford need to be informed of these defect. I was almost killed when my car stopped on the expressway. Rob calmed me down and showed his concern. Excellent employee. More

No title I brought my car to the dealership for an oil change, tire rotation and check up. I was very satisfied with the amount of time it took to service the I brought my car to the dealership for an oil change, tire rotation and check up. I was very satisfied with the amount of time it took to service the car which was about one hour/half.. More

The service department is always accomodating to my needs I have all my work done at this dealer where I purchased my vehicle. When I get my routine oil changes I may have some questions or requests and they I have all my work done at this dealer where I purchased my vehicle. When I get my routine oil changes I may have some questions or requests and they are prepared to answer them and take care of my requests as trivial as they may seem. More

Purchase of Used Vehicle Tremendous services in all respects. Salesman, financing, and management. Fair, responsive, and excellent follow through. Xavier was very responsiv Tremendous services in all respects. Salesman, financing, and management. Fair, responsive, and excellent follow through. Xavier was very responsive and helpful. Shiela did an outstanding job of finding the best deals and providing the best information quickly and efficiently. Very friendly and helpful as well. Marty made quick decisions, was fair and honest. He also took care of following through on a small repair that needed to be made right after the sale and made it all easy. More