Bob Maxey Ford of Howell

This was our first experience with Bob Maxey Ford and our salesperson, Will Andrews, was excellent. We were please with the entire experience from trade in value through financing options and Will Andrews e salesperson, Will Andrews, was excellent. We were please with the entire experience from trade in value through financing options and Will Andrews even drove the car to the house and exchanged vehicles on a Friday night. Everything was excellent. More

I have been doing business with this dealership for the past 26 years, and my experience has been excellent every time. past 26 years, and my experience has been excellent every time. More

For the last five or six years I been treated better than one would expect. I will keep coming back thanks to my sales person Josh one would expect. I will keep coming back thanks to my sales person Josh More

I am very happy with my Ford Explorer. I was not happy at all with the way I was treated by the used car manager. I was pressured by him to take delivery of the car in one day or he was mo I was not happy at all with the way I was treated by the used car manager. I was pressured by him to take delivery of the car in one day or he was moving to the next buyer that was interested in it. I looked at the car on a Monday and was not able to drive it because it had not gone through inspection yet. I still put a $500.00 deposit on the car. I came back to Bob Maxey as soon as the New Car salesman I was working with called me on Tuesday morning, after it came out of service. I drove the car and decided I would purchase it. At that point I told Will I may not be able to get the car until Wednesday since I had to go back to work and try to get all the paperwork in order, insurance, loan from my CU, and a ride back to the dealer to pick it up. That's when I was told "the used car manager would sell the car if I didn't take delivery of it by the end of that day" Tuesday. I still made the purchase. I did tell the finance guy in used cars that I was not happy with the way I was treated by the used car manager and was given excuses. I knew Will in New Cars and worked with him before, and a friend told me Will was a good guy to work with. I would never purchase a used car from Bob Maxey Used Cars, I would work with New Cars again. Also, I told the New Car Manager what was happening, and he did tell me if I could not make everything happen on Tuesday, the car would be there waiting for me on Wednesday or Thursday. More

Salesman paid attention to my wants and came up with the exact car very pleased with dealership both in the past and present exact car very pleased with dealership both in the past and present More

No nonsense, personal service. Good communication, great service department, waiting room is very nice today Good communication, great service department, waiting room is very nice today More

Scott Maxey is the best salesman I've worked with and I highly highly recommend him. He was calm, respectful, quick to reply to all my messages and emails and has worked with me to make sure I was happy w highly highly recommend him. He was calm, respectful, quick to reply to all my messages and emails and has worked with me to make sure I was happy with the purchase. There was never any pressure and he was a pleasure to speak with. More

Great Customer Servies, and My sales Person Scott has done an excellent job handling all my questions. done an excellent job handling all my questions. More

My sales person Josh, has done an “excellent plus “ job in handling any of my visits with him re: my 2022 Escape. Will return to him again, in handling any of my visits with him re: my 2022 Escape. Will return to him again, More

Working with Will Andrews went well. Will has good people skills and is a good listener when it comes to people's needs and keeps it simple. I appreciate the effort he gave to make it co Will has good people skills and is a good listener when it comes to people's needs and keeps it simple. I appreciate the effort he gave to make it convenient for me to understand what to do to move forward with my car and I appreciate his flexibility working with my schedule. Thanks so much! More