Bob Maxey Ford of Howell

Satisfied Mitch provided great service and was very thorough on working through the deal. Very responsive and was available very quickly when texting him with a Mitch provided great service and was very thorough on working through the deal. Very responsive and was available very quickly when texting him with any questions I had. Reason for 4 stars is the vehicle's transmission stutters and slightly misfires occasionally when going from 4th to 5th gear which I spoke about and was assured it would be taken care of when picked up. I understand it is a business and they did fix ball joints and brakes as they said they would. Overall good experience and a friendly staff. More

Great experience Kenny in used car sales was great to work with. He took care of everything for me. I was very happy with how smoothly the transaction went. Only d Kenny in used car sales was great to work with. He took care of everything for me. I was very happy with how smoothly the transaction went. Only down side is with financing. While the finance manager is very nice, they ran my credit with multiple lenders. I understand this is common practice and they were trying to get us approved at the best rate possible and appreciate that, but, to date, I have already received close to 20 letters from lenders. My credit score has taken a huge hit for all of the inquiries. More

Awesome experience I bought a beautiful 2016 Explorer from Greg in Used Cars. He is the best salesman I've ever dealt with. He is extremely thorough and listens to every I bought a beautiful 2016 Explorer from Greg in Used Cars. He is the best salesman I've ever dealt with. He is extremely thorough and listens to every request I had. He found my Explorer in Ann Arbor and got it for me by persistence. I wanted certain options and he found the perfect SUV for me with every option I wanted! I can't say enough about Greg. He personally went through the Explorer with a fine tooth comb and I couldn't be more pleased with my experience. Greg is extremely personable and extremely thorough. I would recommend Bob Maxey and Greg to anyone. You won't be disappointed! More

Great! Great experience! Very nice to work with. Julie is the best! The truck was ready and waiting for us when we arrived to do the paperwork and most of Great experience! Very nice to work with. Julie is the best! The truck was ready and waiting for us when we arrived to do the paperwork and most of it had been done ahead of time. More

Very friendly dealership I drove over 500 miles to buy a 2015 Ford diesel 250 very nice truck I'm happy with it I live in the UP of Michigan and could not find a truck up here I drove over 500 miles to buy a 2015 Ford diesel 250 very nice truck I'm happy with it I live in the UP of Michigan and could not find a truck up here that I liked go see Michael if you need a good deal More

Happy Experience This was the 3rd vehicle that I have leased from Bob Maxey and it was the best and easiest transaction, yet. My sales person, Tina Soucha went out of This was the 3rd vehicle that I have leased from Bob Maxey and it was the best and easiest transaction, yet. My sales person, Tina Soucha went out of her way to satisfy me. She ordered the exact vehicle that I wanted and covered every portion of the process efficiently. I would recommend her and the dealership to anyone. p.s. They have serviced my last 2 vehicles and that is also very satisfying. More

no title I turned in my lease and got a new one but after everything was signed they told me they couldn't get a title for the car. This is a new car. Over a m I turned in my lease and got a new one but after everything was signed they told me they couldn't get a title for the car. This is a new car. Over a month later in driving on a dealer plate because they cannot get it straight. So I'm driving a new leased SUV that's in someone ealses name that I insured and signed for. Somethings not right. Other then this mess yes it was great but come on people you should of known this. I'm still waiting and now there not calling me back like they said they would. Pretty sad business I say. More

DO NOT TRUST CREDIT Department or Mike Maxey DO NOT TRUST THEM WITH YOUR SSN or running YOUR CREDIT> BAD EXPERIENCE AND THEY LIED ABOUT RUNNING CREDIT AND TRIED TO ACT LIKE IT WAS NOT A BIG DEAL> DO NOT TRUST THEM WITH YOUR SSN or running YOUR CREDIT> BAD EXPERIENCE AND THEY LIED ABOUT RUNNING CREDIT AND TRIED TO ACT LIKE IT WAS NOT A BIG DEAL> Bad service on the credit side. This statement will be made much thorough in the future. They ran my credit multiple times without my authorization. I told them to run in one time and that was it. I was told by the salesman that it was only ran one time and I had great credit so I did not need to worry about it at all. Come to find in the mail that I was denied by several credit companies and have several credit inquiries on my credit report because of this dealership. I spoke with Mike Maxey and he became very defensive and threatened me many times try to say if I slander them they will take me to court. I will never recommend doing business with this dealership as it came straight from high management that they do not care. They tried to send me an email admitting that it was there fault but it did not matter because experian does not recognize multiple credit inquiries on the same day. This is true to some extent but it does matter for other things, dealing with credit inquiries in the future do show and dealing with those same lending companies in the future when they have already denied you...etc and more. It does matter if you look for financing in different sectors and they all would have to be car loan places and not all of them were that I was denied by. I am putting myself out there, to help others and am completely vulnerable but I will not stand for unethical businesses or practices. THIS PLACE IS ONE OF THEM. The whole point of the situation was I told them to specifically only run it once and they lied and ran it multiple times until they got approval. This policy is unethical and illegal and I then signed a contract under false pretenses. I will take this further so others and myself are not hurt and lied to. Scott the salesman seemed like a good guy but I will not know who to trust as I was not told at all the same story as what arrived in the mail. 100 percent would NOT recommend this dealership. Ardi was helpful in parts and thank him very for his help. More

I love everything about my experience 1000% My experience was amazing paul was the most helpful and honest and most experienced salesmen I've ever delt with so worth the drive and time! My experience was amazing paul was the most helpful and honest and most experienced salesmen I've ever delt with so worth the drive and time! More

Five stars sales Awesome meeting John Camillari at Bob Maxey He took our situation in stride. Just stopped in after bad experience at other dealer in area. It w Awesome meeting John Camillari at Bob Maxey He took our situation in stride. Just stopped in after bad experience at other dealer in area. It was like a breath of fresh air. He walked the walk and talked the talk to get the job done. I then sent my sister in to see him. She got a new lease on fusion More