Bob Maxey Ford of Howell

Great Dealership - Ford issue out of their hands I have worked with Brian Waldo on several vehicle lease/purchases. He is top tier when it comes to customer service. Unfortunately, the issue with I have worked with Brian Waldo on several vehicle lease/purchases. He is top tier when it comes to customer service. Unfortunately, the issue with our 2016 Escape paint was "out of warranty" so Ford said nothing could be done! We purchased the vehicle new for my daughter and when I was touching up some paint at the three year mark I noticed that the paint was bubbling up on the door hem flanges and liftgate flange. Brian reported this to Ford, but was unable to obtain any resolution, other than it was out of warranty. The vehicle is well maintained and garage kept when not driven so this should not be occurring and this had obviously been going on prior to the date I found it (2-3 months after warranty expired). It is disappointing that Ford is hiding behind the fact that it is not a warranty issue. If those are the rules, I will accept that my relatively new vehicle is rusting under the paint in three spots. However to that end, I will not purchase another Ford vehicle due to the bad taste left in my mouth from how this was addressed. Brian Waldo is a great salesperson, unfortunately he is not responsible for how this situation was handled by Ford, but ultimately will bear the consequences from several less sales. Sincerely David Drewyor More

What a nightmare!! I have had nothing but trouble after bob maxi ford fixed my recalled coolant system. It’s over heated a dozen times or more welded my dual clutch toge I have had nothing but trouble after bob maxi ford fixed my recalled coolant system. It’s over heated a dozen times or more welded my dual clutch together and caused irreversible damage to the engine and other components. I took it in about two months ago and said there was white smoke coming from exhaust and it was shifting hard I wanted them to look at transmission and check fluids. ( I also need a wheel bearing fixed) they had car ready next day and said everything was fine they seem no issues besides wheel bearing they fixed. Two weeks later my car will not move. They say the clutch is welded together and the transmission fluid is burnt. With no explanation!! How could this be I just had them look at it everything was fine they said. I told them I didn’t wanna put a bunch of money in vehicle if we couldn’t get the other issues (coolant system) white smoke ect. They proceeded with fixing the transmission without addressing any of the other issues. The coolant system is still messed up it has overheated 3 times since then. They have avoided me and this car since claiming they are backed up and can’t get car in. That’s fine I’m taking my car somewhere else where I’m treated with respect and car is properly fixed. I’m a very reasonable man and gave them several opportunities to do the right thing and they have declined in fact they’ve been real xxxxty like it’s my fault or I messed up car. So I have been forced to seek legal action as they are not willing to man up to their mistakes even though they’re blatantly clear!! I meet with my lawyer on Monday and from what I see should be an easy case! More

THE BEST SERVICE EVER!! I have been to a lot of dealerships and delt with a lot of service people but NEVER ONE QUITE LIKE JIM W. He went above and beyond like nothing I have I have been to a lot of dealerships and delt with a lot of service people but NEVER ONE QUITE LIKE JIM W. He went above and beyond like nothing I have ever seen. When my aftermarket warrenty tried to weasel out of paying Jim and his team proved my case to them and had them cover my claim!! I have NEVER in all my years EVER had a service department like Bob Maxey. They go above and beyond a service department these people Jim and his term get it. They are 100% for there costumers and go above and beyond! I have had many different brands of vehicles and it all starts out the same way great sales people but then the times comes to get service!! 😱🤬and I would rather get a colonoscopy awake than to deal with service people that know nothing about car and trucks they just know what the mechanic told them oh and they don’t think warranty will cover it??? The story of my life!! Bob Maxey Ford and Jim W. Will leave you speechless no fighting no hassling just the truth great communication and no Drama!! I can’t believe I’m writing this but it’s the Truth!! Bob Maxey’s service department and Jim W. Are definitely MAKING AMERICA GREAT AGAIN!! The best dealership service experience I have ever had in 50years!! I must also add Rick the transmission mechanic he explained what happened to my trans to me but also my warranty company that tried everything in there power NOT TO COVER MY Claim!! But Jim and Rick the transmission guy and the person responsible for putting them into there position at Bob Maxy are super hero’s to me!! I have already switched people from my family and office to your dealership 1000% because of your SERVICE DEPARTMENT JIM W! A Real life SUPER SERVICE HERO!! Thank you Bob Maxey. I feel sorry for the other ford dealer down the street if there costumers ever find out about the service department AND Jim W. at BOB MAXEY it’s GAME OVER THEY WILL NEVER GO BACK TO THERE SERVICE DEPARTMENT EVER AGAIN!! Jim W. You made writing this review effortless very easy to do THANK YOU FORD MOTOR COMPANY YOU SHOULD HAVE ALL OTHER DEALERSHIPS BE TRAINED BY THE BOB MAXEY SERVICE DEPARTMENT!! More

Service Friendly staff great to work with . Do good work make sure everything is checked out and works properly. Keep your vehicle clean as well. Thanks Friendly staff great to work with . Do good work make sure everything is checked out and works properly. Keep your vehicle clean as well. Thanks More

Jenney is great best Dealer I have been buying from. Fair and best Service Dept. The appointment are kept on time and keep your schedule very close. I have been go best Dealer I have been buying from. Fair and best Service Dept. The appointment are kept on time and keep your schedule very close. I have been going there for 15 years. More

Fantastic place, fantastic people! I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service I don't give out 5 star ratings to just about anything. But I must say Bob Maxey deserves it !love this place. From our sales person, to the service department, all friendly and willing to please their customers! More

straight up service with a smile Needed a new truck, preferably a Ranger. I went to Bob Maxey for a quick look around and was treated very well. No pressure. I came back the very nex Needed a new truck, preferably a Ranger. I went to Bob Maxey for a quick look around and was treated very well. No pressure. I came back the very next day to talk business. They had a very nice silver, fully loaded Ranger on display and I decided that that was it. I sat down with sales rep that I talked to the day before and came away with a fair deal. I was very happy with the no pressure or trickery that I experienced in previous years. I might add that the Ranger is a pleasure to drive. More

Service after MVA Knowledgable and eager to reach resolve in the MVA with regards to repair on my 1018 explorer. I could have chosen another dealership that I am more f Knowledgable and eager to reach resolve in the MVA with regards to repair on my 1018 explorer. I could have chosen another dealership that I am more familiar with as I am new to the Howell area. I took a chance and have a winner in Bob Maxey ford More

Tire repair One of my tires had a nail in it and was low and Bob Maxey Ford fixed it on a weekend when they were busy with repairing other cars. I phoned Saturday One of my tires had a nail in it and was low and Bob Maxey Ford fixed it on a weekend when they were busy with repairing other cars. I phoned Saturday morning and had it fixed at 1 pm that day! I am very grateful! More

Great experience! I Love Bob Maxey Ford of Howell Everyone is so pleasant and very helpful and my sales lady, Julie, is great at getting the best deal possible for me. I Love Bob Maxey Ford of Howell Everyone is so pleasant and very helpful and my sales lady, Julie, is great at getting the best deal possible for me. That really means a lot to me and I really appreciate her hard work in satisfying my needs. Thanx also for the popcorn. What a nice touch - It's a total plus for visiting Bob Maxey! More