Bob Maxey Ford of Howell

GREAT SERVICE The communication from Jessica was excellent and kept me up on not only the progress, but on the rest of the evaluation of our vehicle. The Fusion wa The communication from Jessica was excellent and kept me up on not only the progress, but on the rest of the evaluation of our vehicle. The Fusion was fixed correctly and on time. More

Repeat customer I have purchased and/or leased many vehicles from Bob Maxey in Howell making me a repeat customer. I think of Scott Clowers as my personal sales perso I have purchased and/or leased many vehicles from Bob Maxey in Howell making me a repeat customer. I think of Scott Clowers as my personal sales person and would highly recommend him to anyone. My experiences with Sales, Service and Financing have always been top of the line. Everything is handled in a quick and efficient manner by friendly people. Never any pressure More

Saturday car issues Thank you Dan for the excellent customer service my unexpected car issues were quickly resolved! The Lincoln loaner was a nice bonus 😊. Thank you ag Thank you Dan for the excellent customer service my unexpected car issues were quickly resolved! The Lincoln loaner was a nice bonus 😊. Thank you again More

Bwest Ford Store I Been to !!! Alls Well With Bob Maxey !!! Don't ,KNOW WHAT MORE THAT CAn be said GREAT, GREAT, GOOD, BEST, GREAT, EXCELLENT, VERY GOOD DEALERSHIP, HOWELL, AND DOWN Alls Well With Bob Maxey !!! Don't ,KNOW WHAT MORE THAT CAn be said GREAT, GREAT, GOOD, BEST, GREAT, EXCELLENT, VERY GOOD DEALERSHIP, HOWELL, AND DOWNTOWN DETROIT !!!!!! More

Great customer satisfaction! I didn’t have an appt. for oil change.....I recd great customer service without an appt... Got me out in a very timely manner! I didn’t have an appt. for oil change.....I recd great customer service without an appt... Got me out in a very timely manner! More

An enjoyable Deal Always great service and great deal with Ford and Paul Wisniewski! Bob Maxey Ford has always taken good care of me and my wife throughout the years. Always great service and great deal with Ford and Paul Wisniewski! Bob Maxey Ford has always taken good care of me and my wife throughout the years. More

great responsible people. great people and service is on time and fair. the entire process is an enjoyable experience and the waiting area is very nice. all the staff is very great people and service is on time and fair. the entire process is an enjoyable experience and the waiting area is very nice. all the staff is very friendly. More

Great experience every time. This is my third vehicle in a row from Bob Maxey Ford. I never have to ask about incentives, they are always upfront and give the best deal available. This is my third vehicle in a row from Bob Maxey Ford. I never have to ask about incentives, they are always upfront and give the best deal available. More

Maxey goes out of their way Mazey of Howell goes out of their way to make the buying and owning experience seamless. One of my favorite things is how they will pick up and deliv Mazey of Howell goes out of their way to make the buying and owning experience seamless. One of my favorite things is how they will pick up and deliver your car for a service call. It makes it so convenient. Great job Maxey Ford! More

Had our 2017 Escape in the Bob Maxey collision shop recently We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whe We were extremely happy & pleased with the outcome & timing of the excellent job. What was less than pleasing is that calls had to be made from me whenever an update was needed. 3 examples come to mind: . It had been established that our vehicle would need 3 or 4 days of work... it was agreed on 8/1 that we likely need to leave our car for 3-4 days for the job & we were assured that we would get a call when the parts came in & scheduling be made.... had to make a call on a friday to see if the parts were in & we could be scheduled... the positive response was yes... it would have been better if we got the call from dealership. . Near the end of the 3rd day, called again to get our status... it would not be ready for at least another day,,, again, it would have been better if we got the call from dealership. . On the 4th day, called again ~5:20p (collision shop closes at 6p) for status... response was yes WE THINK your vehicle will be ready today... once again, it would have been better if we got the call from dealership. Called again at ~5:40p... response was yes your vehicle is ready, but the paperwork is not, & we will TRY to have it ready for you to take it home today... again, it would have been better if we got the call from dealership. It should be stated that we did not have a 2nd car during this period & we were in a bind. Dealership was aware, & offered us a loaner, but that would have pushed us back a couple of weeks more & we thought from a safety standpoint, that it best to to have the vehicle fixed sooner than later. Would we have the vehicle serviced by the collision shop again? YES... as stated, they did a great job... if & when that happens, we will be similarly frustrated with the one-way communication we might face if it is no better than it was in our recent experience. As a Ford retiree, I really want Ford & its dealerships to succeed. More