Bob Maxey Ford of Howell

Bought a 2017 Lincoln MKC. Great service during the sale. After not so much. 1 month later still waiting on vanity mirror that was broken. Called sales person numerous times for update. Yet to return our ca After not so much. 1 month later still waiting on vanity mirror that was broken. Called sales person numerous times for update. Yet to return our call. More

Bought used car from Bob maxi ford Good service and on time delivery was courteous willing to work with to make a deal they had my car ready next day and close the deal Good service and on time delivery was courteous willing to work with to make a deal they had my car ready next day and close the deal More

Dumbfounded! I had my oil changed and well two days later I went into the back seat and found a brand new oil filter still in the box laying on the seat. I didn't I had my oil changed and well two days later I went into the back seat and found a brand new oil filter still in the box laying on the seat. I didn't call and ask due to the problem I had with my truck that I had taken in on the same day. They kept my truck for three days to trouble shoot the air conditioning not working. Dropped it off on Friday and agreed they could keep it until Monday. His reasoning for wanting to keep it until Monday was to troubleshoot, which sounded very reasonable. When I didn't hear anything by 5 pm on Monday I called and was informed they hadn't even looked at it and was informed they had all the time they needed! I informed them no that was not the case. The service person then gave a bunch of excuses which I interrupted him and said I needed to go on a trip when will you look at it. He informed me first thing Tuesday. The service person called me Tuesday morning around 10 am and informed me the a/c was low on fluid, they filled it re-pressuredized it or whatever they do and the truck was ready! During the whole time I communicated with the service person I felt like I was talked to like I didn't know a thing about anything and I could tell it was a massive snow job. Well after the issue with my truck I didn't want to go through that again. I ended up taking my car to a reputable auto mechcanic who couldn't tell if the oil filter installed on the car was new or not because of the weather we have had. The oil on the dip stick look ok he said but then again he couldn't tell. I had to go on a trip so will have the oil changed again when I get into Virginia. So as of now I don't know if the oil was changed or not! More

I scheduled multiple things to be taken care of on my vehicle, I didn’t get a rental car so I had to use their shuttle service. I needed my car back in time to pick up my daughter from school, which they vehicle, I didn’t get a rental car so I had to use their shuttle service. I needed my car back in time to pick up my daughter from school, which they noted but then I ended up being the one calling them asking about the status of my vehicle. They didn’t order two parts needed for my vehicle which they were aware of so I will need to return and this was on October 28th, still haven’t heard from anyone and I’m sure I will not. More

Bought new truck We had a good experience at Bob Maxey Ford in Howell. Cheri Cash. Is a good person to work with. See her when you go there supper person to have sell We had a good experience at Bob Maxey Ford in Howell. Cheri Cash. Is a good person to work with. See her when you go there supper person to have sell you a new car or truck, More

Ford Fusion Very knowledgeable and friendly staff made the buying experience fun. The salesperson saved me money on my monthly lease payment. Would highly recomme Very knowledgeable and friendly staff made the buying experience fun. The salesperson saved me money on my monthly lease payment. Would highly recommend the dealership for your vehicle needs More

Bought 4th car from Mitchell Glapa. Excellent salesman and trustworthy. He listened to what we were looking for and was not pressuring. Willing to spend the time to make sure it was exactly the car we w and trustworthy. He listened to what we were looking for and was not pressuring. Willing to spend the time to make sure it was exactly the car we wanted. Will definitely contact him for our next car down the road!!! Thanks Steve M More

Great Customer Service Great Dealership to work with. Cheri was prompt and courteous she delivered everything that she said she would in a timely manner. I would definitely Great Dealership to work with. Cheri was prompt and courteous she delivered everything that she said she would in a timely manner. I would definitely recommend her and this dealership to anyone. More

Bob Maxey Ford has been prompt and timely with service. Bob Maxey serviced our Ford Focus in a timely manner and the service reps we're knowledgeable and friendly. The work was done in the allotted time a Bob Maxey serviced our Ford Focus in a timely manner and the service reps we're knowledgeable and friendly. The work was done in the allotted time and estimated cost. More

Maintenance oil change before a trip out of the state Always puts the F in Ford as Friendly Had my oil changed in preparation for my move to Arizona Greg my son in law will transport it for me So happy Always puts the F in Ford as Friendly Had my oil changed in preparation for my move to Arizona Greg my son in law will transport it for me So happy the X M radio is operating More