Bob Maxey Ford of Howell

Excellent customer service. Pleasure to do business with and great execution. Their price was much better than 2 other local Ford dealers.... not even close. and great execution. Their price was much better than 2 other local Ford dealers.... not even close. More

Excellent service and totally satisfied!!! The service at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service. at Bob Maxey Ford has always gone above and beyond. The car wash is a great addition to their service. More

The sales people are great. They are not pushy at all. That’s one thing we can all appreciate. If you had a question about anything they would make sure to find the right honest answer for you That’s one thing we can all appreciate. If you had a question about anything they would make sure to find the right honest answer for you More

Not sure how many vehicles my family has purchased from Bob Maxey Ford over the years but the fact is after dealing with them the first time we wouldn't think of going elsewhere! I mean why would we? The p Bob Maxey Ford over the years but the fact is after dealing with them the first time we wouldn't think of going elsewhere! I mean why would we? The people you deal with from the purchase process to the service visits are friendly and knowledgeable. Their mission is to give the you the best experience possible to ensure your satisfaction and return. More

Excellent service, service advisors were polite and concerned and provided a great experience. The vehicle was brought in for oil change and tire rotation. Good job concerned and provided a great experience. The vehicle was brought in for oil change and tire rotation. Good job More

Delivery took 3+ trips ... Maxey manager must develop a checklist for delivery process. Despite an appointment with 3 week’s notice to accept the car 9 April at 0900, we showed and it was not detailed, no checklist for delivery process. Despite an appointment with 3 week’s notice to accept the car 9 April at 0900, we showed and it was not detailed, no paperwork was ready for delivery, it was not configured as purchased, the Modem required a factory reset, and 60+ mins later we left without the new car. Instead of celebrating, we left frustrated and without a lot of customer care. We returned end of day and car was still not licensed (which we discovered next morning by luck) causing yet a third visit and another 45 min delay. On that visit, we did receive attention from a manger. Then we learn several days later that the dealership forgot to take our down payment. Yes the dealership realized they had failed to follow through...so, a process from a checklist overseen by management is a must or other similar customers may not be sympathetic. Luckily Maxey has a couple of great employees (Will & Tina) who saved the experience. Overall we are disappointed with the Maxey operation (COVID is too easy an excuse for lack of management processes) but we love the vehicle and likely willing to give Maxey another chance in the future thanks to your workers. More

Ask for Jenny Ohlrich for the best sales experience of a new or used vehicle. Everybody is always friendly and pleasant to deal with. You’ll get no high pressure sales from Jenny, just all the information new or used vehicle. Everybody is always friendly and pleasant to deal with. You’ll get no high pressure sales from Jenny, just all the information you need to make a decision. More

I had a great experience with Bob Maxey Ford. I will definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quic definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quick mechanical repairs were all first rate. More