Bob Maxey Ford of Howell

Delivery took 3+ trips ... Maxey manager must develop a checklist for delivery process. Despite an appointment with 3 week’s notice to accept the car 9 April at 0900, we showed and it was not detailed, no checklist for delivery process. Despite an appointment with 3 week’s notice to accept the car 9 April at 0900, we showed and it was not detailed, no paperwork was ready for delivery, it was not configured as purchased, the Modem required a factory reset, and 60+ mins later we left without the new car. Instead of celebrating, we left frustrated and without a lot of customer care. We returned end of day and car was still not licensed (which we discovered next morning by luck) causing yet a third visit and another 45 min delay. On that visit, we did receive attention from a manger. Then we learn several days later that the dealership forgot to take our down payment. Yes the dealership realized they had failed to follow through...so, a process from a checklist overseen by management is a must or other similar customers may not be sympathetic. Luckily Maxey has a couple of great employees (Will & Tina) who saved the experience. Overall we are disappointed with the Maxey operation (COVID is too easy an excuse for lack of management processes) but we love the vehicle and likely willing to give Maxey another chance in the future thanks to your workers. More

Ask for Jenny Ohlrich for the best sales experience of a new or used vehicle. Everybody is always friendly and pleasant to deal with. You’ll get no high pressure sales from Jenny, just all the information new or used vehicle. Everybody is always friendly and pleasant to deal with. You’ll get no high pressure sales from Jenny, just all the information you need to make a decision. More

I had a great experience with Bob Maxey Ford. I will definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quic definitely use the dealership instead of side businesses as I had with pervious owned Ford vehicles. The kind service staff, especially Jim, and quick mechanical repairs were all first rate. More

Great friendly service! Very happy with my salesman William and the whole team at Bob Maxey! And so happy with my Edge Titanium ! Great experience William and the whole team at Bob Maxey! And so happy with my Edge Titanium ! Great experience More

I recommend 💯 we buy all of our cars from Cheri Cash- Great customer service from sales, finance guy, service department. They appreciate your business. It shows. Great customer service from sales, finance guy, service department. They appreciate your business. It shows. More

Paul W is the best salesman we’ve ever had he makes buying a vehicle quick and easy. He goes well out of his way to make sure you are completely satisfied with your purchase. Just an all around outstan buying a vehicle quick and easy. He goes well out of his way to make sure you are completely satisfied with your purchase. Just an all around outstanding Man. Couldn’t ask for a better experience. Will continue to use Paul as long as he’s there. More

Trusted and hard working Team. Everyone is Committed to providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. providing quality service at a good price. They will get my repeat business and my first stop when I look for my next car. More

Easiest vehicle purchase I have made! I will definitely be back to see Paul Wisniewski & Joshua. Very professional and found the best deal for me. be back to see Paul Wisniewski & Joshua. Very professional and found the best deal for me. More

I had my oil changed and tires rotated. Service was I had my oil changed and tires rotated. Service was quick. I did get to see our sales person while on site, made the visit nice. I had my oil changed and tires rotated. Service was quick. I did get to see our sales person while on site, made the visit nice. More