Bob Maxey Ford of Howell

Love this dealership. I have never had anything but an outstanding experience in all departments . outstanding experience in all departments . More

Fantastic group of individuals. We worked with Roger, and he was very informative. He helped us gain knowledge on the new truck we were interested in and was easy to work with. Definitely recommend working w he was very informative. He helped us gain knowledge on the new truck we were interested in and was easy to work with. Definitely recommend working with him for any of your future needs! More

Made an appointment, online for 9/27. Came in and was told that my appt. was 10/1. Showed them 3 text messages, from them, confirming 9/27 date. They started telling me I was wrong! Then they tried to di told that my appt. was 10/1. Showed them 3 text messages, from them, confirming 9/27 date. They started telling me I was wrong! Then they tried to dissuade me, telling me that the brakes replacement would take 2 - 3 hours (it doesn't; I've been a mechanic and taking calipers/rotors off and replacing the rotors and pads is not that long a job). Every time I go in there, I have to wait a minute or so before anyone looks up from their screen and even acknowledges me, and then it's a "can I help you?" Of course you can help me; that's what I'm here for; to get customer paid repairs on my Explorer! Their staff has little to no training on customer appreciation! I don't expect a big fat kiss when I walk in the door, but at least an acknowledgement and some sense of appreciation for choosing their business would be appropriate. The service manager, Dan Retherford, mumbles to the service advisor, "it's just a brake job," and then disappears, without even acknowledging me (and he knows me, as we had a conversation about his apathetic staff a couple of years ago)! Then the advisor comes into the waiting room, after us sitting in there fifteen minutes, and tell us that the oil change is almost done, when I didn't even come in for an oil change, at which point he bolts out of the room! Before he bolts out he tells me, again, that a brake job is two to three hours (and that's only the rear brakes)! I'm sensitive to customer appreciation issues, perhaps because I worked for Apple for over ten years and was always appreciative of customers, whether they bought an iPhone case or a computer, phone, etc. If I created a problem, I took responsibility for it, and didn't blame the customer, which this dealer did, essentially telling me that I was wrong and then trying to dissuade me from waiting, which I had noted on the appointment time. This is the first 'major' repair on the Explorer, as it's been reliable, but it's had way too many recalls (just got another notice of a potential problem with the engine cooling fan!), so I haven't been in for customer pay work until 9/27/21, and I bought it (and another new Fusion) there isn 2015, from a salesman who no longer works there, and that experience was great. Their lackadaisical attitude towards customers and their obvious attempt to get me to leave resulted in exactly that; I had them bring me the car, and will take it somewhere else to get it fixed. If they give me an appointment time and then act like I'm a bother, I won't bother them anymore! More

Friendly staff and good to work with. Made me feel welcome. Good selection of cars, not enough trucks. welcome. Good selection of cars, not enough trucks. More

Nice dealership, Scott has been my salesman for many years and has always been great to deal with years and has always been great to deal with More

The friendly and knowledgable sales person that I dealt with made buying a car a pleasure. I have used with the sales and service departments at this dealership in the past and I have always had a good exp with made buying a car a pleasure. I have used with the sales and service departments at this dealership in the past and I have always had a good experience. More

very thorough, knowledgeable, punctual, friendly, cognizant of customers time schedule, & don't do more than initially scheduled without letting you know of the problem & get your consent. cognizant of customers time schedule, & don't do more than initially scheduled without letting you know of the problem & get your consent. More

Best service department around!! Professional and always get my car right in for service! This is the second escape I have purchased through Bob Maxey and am totally happy with all experiences I have had. T get my car right in for service! This is the second escape I have purchased through Bob Maxey and am totally happy with all experiences I have had. Thank you and keep up the great customer service! More

Bob Maxey Ford of Howell has always treated me right. From the purchase through the service. I will return. From the purchase through the service. I will return. More

Friendly. Very satisfied...I made one trip to Bob Maxey and they they took care of my situation and included a follow up call to make sure I was satisfied. Thank you and they they took care of my situation and included a follow up call to make sure I was satisfied. Thank you More