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Bob Maxey Ford of Howell

Howell, MI

4.7
428 Reviews
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2798 E Grand River Ave

Howell, MI

48843

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Showing 428 reviews

November 26, 2021

Sam willingly spent time with us after the sale, explaining the phone connection, back up camera, and several other options that we hadn't experienced before. He was a pleasure to deal with. More

by Fred P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
November 20, 2021

Excellent care and workmanship with body shop. Staff is friendly and reliable, Experience was phenomenal. More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen, Jessica, Matt
November 16, 2021

Brandon was a great service advisor. I will definitely be coming back for service again. More

by T.E.D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
November 10, 2021

Service department was prompt and very friendly. Scheduling on the Ford app made making the appointment very easy. More

by awatson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pengelly
November 08, 2021

Jenny Olrich was amazing. Very professional, courteous and articulate. I would recommend her to anyone More

by davidblaszczak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Olrich
November 07, 2021

The service department was friendly, knowledgable and helpful. They did not push to sell unneeded product but recommended I keep an eye on a wearing item. More

by Eileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not Sure
November 04, 2021

Very friendly and professional. Kept me informed and performed the repair professionally. Recommend this dealer. More

by Rferguson3198
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Andrews, Brandon from Service
November 04, 2021

Outstanding Service! Paul Wisnewski is the best sale person I've ever dealt with in my 60 years on this earth. More

by John W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Wisnewski
November 03, 2021

Overcharged for my repair by over $300.00 (verified). Sent a complaint to Michigan Attorney General. Do not use this Ford dealership under any circumstances! Would give no stars if this site would a More

by cj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon
Nov 04, 2021 -

Bob Maxey Ford of Howell responded

Dear CJ, I am sorry that you didn't have a good experience with our service department. I would like to better understand and hopefully resolve your issue. Please contact me at your convenience. Dan Retherford Service manager 517-545-5700

October 30, 2021

Body shop did an awesome job of fixing the hail dents and cleaning my truck up after. It’s nice and shiny. More

by randydlewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt in body shop
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