Bob Maxey Ford of Howell

We were again extremely happy with our car dealer at Bob Maxey, what other dealerships told us there was nothing they could do for us they pulled us out of the gym and really helped us out again Maxey, what other dealerships told us there was nothing they could do for us they pulled us out of the gym and really helped us out again More

I shopped online to find my perfect car. It had the options I wanted and the price was right. I was lucky enough to have Mike Maciborski as my salesman. He went out of his way to accommo It had the options I wanted and the price was right. I was lucky enough to have Mike Maciborski as my salesman. He went out of his way to accommodate preparing for me to take this vehicle home. The entire team worked together very well. Including the other salesman, finance person, to the porter. I would definately recommend this team for your used car experience. More

The dealership is fine. Our issue is with Ford. Our 2021 Edge has a front camera that does not work. Currently there is no software or hardware fix. The part is on back ord Our issue is with Ford. Our 2021 Edge has a front camera that does not work. Currently there is no software or hardware fix. The part is on back order with no promise date. Our 2022 Edge order has been delayed twice from June to August.Both of these issues are very frustrating with one missed promise date after another. More

Service was great, Billy the Service Rep kept me informed throughout the process, and they even washed the truck throughout the process, and they even washed the truck More

Tried to buy my 2019 Ranger there but sales department was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was was not interested in dealer trade to find what I wanted. Ended up buying at Lasco. Tried to order my wife’s 2021 Explorer there but again, sales was unresponsive when Ford sent them my order request. Varsity was happy to order for us. I don’t recommend sales department. Had great luck with body shop. Service has been hit and miss. Had great service with my wife’s previous Mountaineer, but issues both time her Explorer was in. First time interior was left dirty and in disarray. Last visit was The Works Oil Change. Maxey does not use Ford’s device check list just sticks verbiage on work order. Lube tech put inaccurate tread depth on work order and tech and service advisor tried to sell unnecessary service parts. Told me cabin air filter and engine air filter were both dirty. Said cabin air would be $51.00 installed. I ended up purchasing filter from their parts department for $32.00 since no one else had stock. So they wanted $19.00 labor to install filter they already had out in their hand and had to put back in. Jessica said maybe the engine air filter might make it to next oil change. I purchased a new one and when I went to install found that the filter was no where near ready to replace. I spent over 40 years as a heavy equipment/ heavy truck fleet manager as well as a stint as an are service manager for Chevrolet. It was never my practice to recommend parts or services not needed. Maxey is close to home but my experience has been it is worth the 30 minute drive to Lasco in Fenton where I have better confidence in the service department. More

Great sales people very knowledgeable! I have gotten my last several vehicles from them! And won’t go anywhere else. I have gotten my last several vehicles from them! And won’t go anywhere else. More

Good service. My salesperson was friendly and understanding what I needed in a vehicle. Very helpful getting me the best deal that I could afford. My salesperson was friendly and understanding what I needed in a vehicle. Very helpful getting me the best deal that I could afford. More

Great service, Jenny was very patient and informative. Loved working with her. Service department always courteous and helpful. Loved working with her. Service department always courteous and helpful. More

Had to spend a whole day there because they were reluctant to honor the deal made 5 months earlier. Finally honored it with some B.S. excuse for me having to spend the entire day there for them to s reluctant to honor the deal made 5 months earlier. Finally honored it with some B.S. excuse for me having to spend the entire day there for them to sort things out. More

Service department is knowledgeable and timely. Clean place and friendly agents. My oil change was completed earlier than expected. Clean place and friendly agents. My oil change was completed earlier than expected. More