Bob Maxey Ford Lincoln

I've leased cars through Bob Maxey Ford for many years. I return because their location is convenient for me, their service is good and I am treated very well. I return because their location is convenient for me, their service is good and I am treated very well. More

Andi and Whitney did a great job coordinating and communicating during the purchase and delivery process. communicating during the purchase and delivery process. More

I like the location being downtown Detroit. So far the people have been very polite and courteous. I just wish all the Ford dealerships had a solution to the loaner/assist with a rentals - kno So far the people have been very polite and courteous. I just wish all the Ford dealerships had a solution to the loaner/assist with a rentals - knowing they all are so jammed up busy. They should start providing used cars as loaners for 24-48hr. Your porter/changing oil/jiddy- his name is Ron or Rob... he deserves a raise!!! More

Great price, great car for my sons first car…Rob Maxey was very helpful with the paperwork and setting it up for us was very helpful with the paperwork and setting it up for us More

Bob Maxey Ford/Lincoln impressed me again! I've gotten my last 3 vehicles from them and the entire customer experience is phenomenal! The entire group that helped me out were professional, fri I've gotten my last 3 vehicles from them and the entire customer experience is phenomenal! The entire group that helped me out were professional, friendly, experienced, and customer focused. They took the time to make sure I was comfortable with my new truck and followed up with me after. The dealership itself was very clean and looked nice. Even the people that didn't help me were very nice and pleasant. I was extremely happy to be able to sign the majority of documents online so that I didn't have to spend time doing that at the dealership. I have a young son and it helped to shorten that time a bit. It also allowed me to have more time in the truck to ask questions and familiarize myself with it before driving it off the lot. I've seen comments about people having to wait for their vehicles and some are pretty nasty. First of all, it's not the dealership's fault. Secondly, I received emails that informed me of the status and was told that they were running behind. The communication was on par! Thank you Rob and Andi! You guys outdid yourselves and I appreciate you very much!!! More

They was Very knowledgeable my problem they inform you of what’s going on with your vehicle and they are very pleasant I will be back for any and all maintenance good people. what’s going on with your vehicle and they are very pleasant I will be back for any and all maintenance good people. More

customer friendly clean nice and comfortable good service good communications close to home very helpful service good communications close to home very helpful More

Started off rocky with Sales due to missed appointment but after escalations with the manager to the owner, they did help to compensate. Overall friendly, but with the busy times the truck came with some but after escalations with the manager to the owner, they did help to compensate. Overall friendly, but with the busy times the truck came with some rust from production which the dealer did paint but there are still some issues with my Ford Sync and Pro Power Onboard that still needs to be resolved. However, this may not be due to the dealer but from Ford production or software update. Overall, this was my first Ford experience and unfortunately was not the same level of satisfaction when comparing to my previous lease experiences with Chevy Trucks and Mercedes. More

I've purchased cars from Bob Maxey Ford and Lincoln for over 20 years. They've always provided top notch customer service. over 20 years. They've always provided top notch customer service. More

They try to do the best that they can and I guess it’s because of that pandemic if the standards have changed because of that pandemic if the standards have changed More