Bob Mariano CJDR

Dishonest Service Department that does not stand behind work This is one of the worst service departments at a dealership I have ever dealt with. I purchased tires here and after 20k miles, all 4 had prematurel This is one of the worst service departments at a dealership I have ever dealt with. I purchased tires here and after 20k miles, all 4 had prematurely rotted and cracked. The service department denied any issues with the tires; only after I brought written opinions from 2 other shops that the tires were prematurely worn and dangerous to drive on did they acknowledge the need for replacement. But they didn't assist us in filing any claim with the manufacturer to get reimbursement; instead, they told me to go to another shop to deal with the warranty claim. When I took the tires to the other shop, they were amazed that the original installer (this dealer) didn't deal with the problem themselves. From this experience, I've concluded that they are very dishonest and do not stand behind their products. I would not recommend any major service work here; I cannot speak for their sales department. More

Cane in for information an possible paint campain I came in to the dealership to ask about some questions about bubbling paint on my hard top and was treated as I was I'll informed and frankly dumb. G I came in to the dealership to ask about some questions about bubbling paint on my hard top and was treated as I was I'll informed and frankly dumb. Given run around and told the advisor he couldn't help me or look up any information. Was told that bubble can happen with "rust" the too is fiberglass... not happy wit my visit. Just buying this vehicle not from this dealer and after this I won't go there again. More

Hands down best experience Want everyone to know that this dealership not only has great new vehicles but they have a large selection of pre-owned vehicles. I recently purchased Want everyone to know that this dealership not only has great new vehicles but they have a large selection of pre-owned vehicles. I recently purchased a 2012 Honda Accord from the dealership. The process was so quick and effortless. The Sales Manager Tim was very helpful. I highly recommend this dealership. More

Customer for life I purchased my jeep from a different dealership used but was recommended to have my service done at Mariano's and now I know why. everyone was extrem I purchased my jeep from a different dealership used but was recommended to have my service done at Mariano's and now I know why. everyone was extremely friendly and went above and beyond to make sire I had a great overall experience. So I am compelled to tell you. From given a written estimate for service to the phone calls to keep me up dated on the work. I was happy that they were thorough. And knowing it was not done they gave me a loaner car.and the sales manager was very honest with me about trade value and helped me make the best decision for me. Where other dealerships only care about making a sale I believe this dealership wants customers for a lifetime! I know they have me . More

DO NOT BUY FROM... If you're in the market for a new car I highly recommend you look elsewhere. Sales man (Jeff) and Finance Manger (Bob) are both typical and a FROM... If you're in the market for a new car I highly recommend you look elsewhere. Sales man (Jeff) and Finance Manger (Bob) are both typical and are only out to make a quick buck. In my recent purchase they did nothing but push for a fast transaction and even after multiple times of bring told NO I'd like to think about it. If you have to do business at this dealer STAY AWAY from both of these guys. Over all I recommend to SHOP ELSEWHERE. More

Never Better In my search among New England dealers for the truck that met my criteria, I located a suitable vehicle at Bob Mariano Dodge. A straight up disclosure In my search among New England dealers for the truck that met my criteria, I located a suitable vehicle at Bob Mariano Dodge. A straight up disclosure of their workable price was set and I chose to drive the hour plus to see the vehicle. When I arrived for a scheduled visit the truck was prepped and warmed up for my inspection. I was welcomed to view the vehicle and take it for a test drive, solo, for as long as I wanted. Wow! That just blew me away! The salesman contact was courteous, professional, and friendly. We negotiated my trade, as I required, and set a delivery for the following day after financing approval came with a favorable rate. Top notch. More

Soft top issue and good customer service While I dont typically write these for great service because I expect good service, I just felt Shannon and James deserved it. I brought my 08 wrangle While I dont typically write these for great service because I expect good service, I just felt Shannon and James deserved it. I brought my 08 wrangler unlimited in to get service and have them try and fix a zipper kink in my jeep rear window. At the end of the service they said it was all set and off I went, As I was cleaning the car I realized that they had not fixed the zipper issue and went back. They apologized profusely and the mechanic who worked on it just did not go far enough to see the kink. Shannon asked James who I guess is there softtop expert to take a look at it and he worked on it for at least 30 minutes but could not get it to work. Shannon came up to me and again apologized I had to come back and gave me an interiors company who she had called and got a quote to replace the zipper. They did not charge me for their time but really seemed to care about my dilemma. More

After buying other Chrysler products from another CJDR in Southern NH I figured id give Bob Mariano's a shot at making a better deal and am i glad i made the trip. Great overall experience. Cliff and Tim wer Southern NH I figured id give Bob Mariano's a shot at making a better deal and am i glad i made the trip. Great overall experience. Cliff and Tim were great to work with and didn't waste my time. More

This is my 3rd car from Bob Mariano.The sales staff answer all my question and found me the car I wanted. The sales staff was very helpfull. Got me the price I wanted.I would recommend Bob Mariano.I wi answer all my question and found me the car I wanted. The sales staff was very helpfull. Got me the price I wanted.I would recommend Bob Mariano.I will buy my next car there. Love my new 200. Thanks to all the staff at Bob mariano. More

I was warned not to come here and should have listened: I was warned not to come here and should have listened: I do not recommend this dealership at all. My reason for this conclusion is a combination of I was warned not to come here and should have listened: I do not recommend this dealership at all. My reason for this conclusion is a combination of my poor experience with my sales person that had zero follow through, never being presented figures for my trade after it was assessed nor for a new vehicle that they are contracted by program affiliation to provide, not being presented with an offer after multiple callbacks on my part and being told the deal would not work with nothing to review. I went to Contemporary Jeep in Milford after giving these guys over a week and I bought my Jeep the same day. The only reason I went to Concord originally was for inventory purposes but I suggest searching around for what you want first and avoid Bob Mariano all together! More