Bob Lanphere's Beaverton Honda - Service Center

Animal nest in AC unit 'Over the top' immediate service when 2005 Pilot AC made strange, loud grinding noises - Lance & Teddy 'ROCK!' Your level of professionalism & communi 'Over the top' immediate service when 2005 Pilot AC made strange, loud grinding noises - Lance & Teddy 'ROCK!' Your level of professionalism & communication are highly commendable! More

Larry Thomsen I am from AZ, brought my 2015 CRV in to check alignment, Larry Thomsen was amazing, wish I had that type of customer service in AZ. I am from AZ, brought my 2015 CRV in to check alignment, Larry Thomsen was amazing, wish I had that type of customer service in AZ. More

Thanks Beaverton Honda We have two Honda's and recently had their annual summer services at Beaverton Honda. The Honda's are getting up there in years and miles, but still g We have two Honda's and recently had their annual summer services at Beaverton Honda. The Honda's are getting up there in years and miles, but still going strong and providing safe and reliable transportation to our family (w/o car payments!). We were assisted this year by Gerald Heer, who really went above and beyond in explaining what needed to be done, and importantly ... why it was necessary and providing various options. We had a recurring issue with one of the vehicles that Gerald patiently went through with the mechanic, and through process of elimination, found the root cause and finally took care of it. It was quite a relief to finally get the issue resolved. Anyway, I never write reviews, but wanted to give a shout out to Gerald and the great team at Beaverton Honda Service. More

Quick Fix and Super Helpful The passenger side sliding door on our 2014 Honda Odyssey wouldn't close. We were dumbfounded. Nothing in any of the tracks blocking it. No reason The passenger side sliding door on our 2014 Honda Odyssey wouldn't close. We were dumbfounded. Nothing in any of the tracks blocking it. No reason for it not to close. After spending a bunch of time trying to figure it out and searching the internet we realized we were out of our depth. So we took it in to Beaverton Honda Service Center. The customer service rep who greeted us was super friendly (wish I would have gotten his name ... he was awesome) and instead of going through the motions of just "checking us in" he looked around at the door for a while. Equally perplexed he said "Let me grab one of our techs to see if they can take a quick look". He quickly went back into the shop and came out with a tech named Teddy. Super nice guy. Greeted us with a warm smile and a positive attitude. He jumped right on it and started looking around at the door, the tracks, etc. In about three minutes he found the issue. The pinch sensor that runs along the molding in the door had gotten folded over in one small section. He explained what a pinch sensor was, how it worked and how it probably got folded over (my kids of course). As soon as he straightened it out we were back in business. And the best part of all? No charge! Teddy knows his stuff and we couldn't be happier with our experiences! More

Car repair at the Auto Body Center My experience at the Auto Body & Collison Center was excellent. It was done to my satisfaction and Dave McClaren was great to work with. I would recom My experience at the Auto Body & Collison Center was excellent. It was done to my satisfaction and Dave McClaren was great to work with. I would recommend them anytime More

They seem to be phishing I have a 2001 Honda Civic which I regularly have serviced at an independent shop but I’ve taken it to Bob Lanphere’s Honda a few times for recall work I have a 2001 Honda Civic which I regularly have serviced at an independent shop but I’ve taken it to Bob Lanphere’s Honda a few times for recall work. Every time I’ve had work done at Beaverton Honda I’m often given a “laundry list” of other things that need repaired. When I take my car with the list of problems to my independent shop, I’m told that it doesn’t need all the repairs that Bob Lanphere says it needs. I just had an airbag recall service performed today. When the service was completed the technician called with a summary report and told me that my transmission was “grinding” when shifting and that a $2300 transmission repair was needed. When I picked up the car I expressed to the clerk my concern and suspicion that they were phishing. I told him that this transmission has never made grinding noises and has performed flawlessly. His response was “maybe it just started”. Maybe this is a “buyer beware” scenario. I will never take my car there again because I simply can’t trust them to be honest. More

Thank you Chris for saving the day. My car wouldn't start, and Chris came out to tow my car to the dealer, but he was able to install a new battery right on the spot. He was friendly, pr My car wouldn't start, and Chris came out to tow my car to the dealer, but he was able to install a new battery right on the spot. He was friendly, professional, prompt and efficient. What I thought would be a major interruption of my day turned out to be a great experience. THANK YOU Chris! Thanks to Mac in Parts as well for his help! More

Service Just wanted to say what a great job Liberty Banry and the crew did at the service dept, they got me in early and made me feel very welcome. Thanks aga Just wanted to say what a great job Liberty Banry and the crew did at the service dept, they got me in early and made me feel very welcome. Thanks again. More