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Bob Lanphere's Beaverton Honda - Service Center
Beaverton, OR
146 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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146 Reviews of Bob Lanphere's Beaverton Honda - Service Center
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May 12, 2023
Nate Campos is an exceptional service advisor at Honda, and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides the best service possible. Nate is knowledgeable, professional, and always goes above and beyond to ensure that his customers are satisfied. He takes the time to listen to their concerns and provides clear explanations of any issues that need to be addressed. Nate's attention to detail and dedication to customer service make him an asset to the Honda team. If you're looking for a reliable and trustworthy service advisor, Nate Campos is the person to see. More
by Rene
Employees Worked With
February 18, 2023
Brought my car in to be detailed and they destroyed my car seats and returned the car to me with white cleaner residue literally everywhere. Not to mention the took my floor mats. I brought it back to car seats and returned the car to me with white cleaner residue literally everywhere. Not to mention the took my floor mats. I brought it back to be fixed since the car was so disgusting. They managed to clean off most of the residue from the cleaner but they didn’t do anything to the seats. Now even weeks later if I try to wipe down my seats with a wet rag the detergent that they left in there bubbles up and foams. Any little drop of water from the rain leaves marks on the seats from all the detergent. It’s disgusting. And they basically told me, to bad there is nothing we can do. It’s just ridiculous that you bring a car in for a detail and get it back looking worse than it did before. Now I’m looking at having to pay $2500 to have my seats redone. But I guess at least they found my floor mats and gave them back to me. I have been bringing my car here since I bought it at the end of 2015, the service has been declining since 2020 and this was just the xxxx show to top it all off. so after 7+ years as a customer I don’t think I will ever go back. I also don’t recommend that anyone Else go here for service. More
by hank2511
January 07, 2023
This dealership has always been super friendly, welcoming, and comfy. Waiting for an oil change, there's lots of comfy seating areas and a nice wifi lounge to work while you wait George, was inc welcoming, and comfy. Waiting for an oil change, there's lots of comfy seating areas and a nice wifi lounge to work while you wait George, was incredibly awesome. Super energetic, super helpful. If I could give him more than 5 stars, I would most certainly give him 10 More
by Kavewashington
Employees Worked With
November 04, 2022
I came in yesterday looking for help with getting my phone to pair with my CRV's infotainment center. Manny so courteously came to show me what needs to be done. He was patient, diligent, kind, professi phone to pair with my CRV's infotainment center. Manny so courteously came to show me what needs to be done. He was patient, diligent, kind, professional, and helpful. I truly appreciated his time and really feel he deserves the accolades for taking the time to help when he could have been taking other customers for more 'important' things. He didn't rush nor did he make me feel like an idiot for not understanding the technology. Thank you Manny!!! All around nice guy. In gratitude. More
by Mona
Employees Worked With
September 08, 2022
6/21/2021 Beaverton Honda admitted fault that the oil change preformed there resulted in my engine seizing and damaging it. It was a 2014 Honda CR-Z that only had 15,300 original miles on it. After s change preformed there resulted in my engine seizing and damaging it. It was a 2014 Honda CR-Z that only had 15,300 original miles on it. After stressfully going back in forth with them for a week trying to figure what they were going to do, I decided to sell them the vehicle. It was never going to be the same as before and I did not trust them to do a good job by replacing the engine. I want to state that I never write reviews, but after 14 months it still bothers me what happened. As stupid as it sounds, this event negatively changed my life. While I was dealing with this my 16 year old dog was sick and 8 days later she had to be euthanized. This event also changed my goals financially. It was my dream to own that car and I would’ve kept that car for years to come. My family have always bought Honda vehicles over the years. I personally have only owned Hondas, 4 to be exact. After this event, not only will I never go to this dealership again, I’ll never buy another Honda in my life. Now, the dealership review team will probably follow up on my comment here and try to show like they care. P.S. They offered to purchase for $10,000 when I was being very, very, very fair and asking $11,500. They finally offered the $11,500. Saw that they listed it shortly after for $15k and then listed it again about 10 months later for around $19k. Nice. More
by CR-Z
Employees Worked With
March 09, 2022
Service team flat out lied about service schedule. Very poor customer service. Was also told that I would be required to purchase an extended warranty($3500) for a lease buyout. Very poor customer service. Was also told that I would be required to purchase an extended warranty($3500) for a lease buyout. More
by Moore_shaun
Employees Worked With
Eric Vanhuss
October 20, 2021
Seita was awesome! His customer service is outstanding! The entire service center here is fast and high quality! I highly recommend them and ask for Seita! He is the best! The entire service center here is fast and high quality! I highly recommend them and ask for Seita! He is the best! More
by liz
Employees Worked With
Seita Chin
October 14, 2021
Seito was absolutely amazing. He kept in touch with me to keep me informed every step of the way. I couldn’t have asked for better service. I highly recommend. Seito went above and beyond! keep me informed every step of the way. I couldn’t have asked for better service. I highly recommend. Seito went above and beyond! More
by irosepdx
Employees Worked With
Seita Chin
