Bob Lanphere's Beaverton Honda - Service Center

I've been a customer of Beaverton Honda for 15 years. I have always been satisfied with their attention to detail and comfortable in the knowledge that when I take my car in for service it will come out wi have always been satisfied with their attention to detail and comfortable in the knowledge that when I take my car in for service it will come out with everything done correctly. During my most recent visit I was especially pleased to experience an even more improved level of customer service. Besides repairing the item I had reported, they found and replaced a bad interior light bulb at no extra charge. Then they vacuumed and washed my car and presented me with a freshly-baked Otis Spunkmeyer cookie. It made me feel like a truly valued customer! More

Easy & Flexible appointment time, greeted timely and in a professional manner. Was in for basic maintenance, Terry explained what was included, how long it would take and gave me time car would be read in a professional manner. Was in for basic maintenance, Terry explained what was included, how long it would take and gave me time car would be ready. Once vehicle was inspected was notified of other potential repairs, was not pressured to have these other items done. Car was ready when promised with work done at price quoted. Overall a great service experience. More

Every time I visit I am pleased with the customer service. The guys in the service department ALWAYS make sure I leave happy. This time I visited was the same: Prompt friendly service, willingness service. The guys in the service department ALWAYS make sure I leave happy. This time I visited was the same: Prompt friendly service, willingness to go the extra mile, and prompt contact about the car while it is being worked on. Thanks, Beaverton Honda! More

This was our first service experience at Beaverton Honda since purchasing our Honda Fit in late Novemeber, 2010 and it could not have been more positive. We will definitely be back and can easily recommend since purchasing our Honda Fit in late Novemeber, 2010 and it could not have been more positive. We will definitely be back and can easily recommend this service facility and Beaverton Honda in general to our friends. More

We have dealt with Bob Lanphere's dealerships since purchasing the first of 2 mini-vans in the 90's. In 2010, we purchased a Honda CRV because of our previous experience, both with the sales and servic purchasing the first of 2 mini-vans in the 90's. In 2010, we purchased a Honda CRV because of our previous experience, both with the sales and service departments. Our experience with the service department last week was excellent...they were polite, prompt, thorough and efficient. Unlike some dealer service departments we have left for independent mechanics, we have remained completely happy with Lanphere! More

Took in my car to have my axle seals replaced after roughly 3 hours my car was done, they informed me the repair was done and I paid. The next day my car was having the same problem so I called them at roughly 3 hours my car was done, they informed me the repair was done and I paid. The next day my car was having the same problem so I called them at that time I was informed that they had made a mistake and my car had not been fixed, they claimed that the axles were not the problem and that the car needed a new transmission so they did not fix the axles. The day of the so called repair they made no mention of the car needing a new transmission in fact as stated they informed me it had been fixed. The new transmission was going to cost me nearly $4,000 compared to the nearly $400.00 I had paid to have the axle seals replaced. They then offered a refund, I paid them in cash so wanted cash in return but they could not do that they had to issue a check which they had to get permission to do so it was going to take a couple days then they would mail it which all in all it was going to take 2 weeks to get my money back. I'm very irritated by the fact that they did not even call regarding the mistake, I had to call them. It's very fishy to me. I would not trust this service center and I will not be going back in the future, in fact I'm looking into taking legal action. Update: We were contacted by the service manager and owner Andrea after posting this review, she was very friendly, apologized for their mistake, handed us our refund check and over all made us feel as if she was truly sorry for what had happened which was not the way Dan had made us feel. We understand that this was a mistake made by a "new" employee and very well could be a rare instance but this is the type of thing that makes people not trust dealer service centers and frankly even though Andrea was very kind we would not use Beaverton Honda in the future nor recommend them because once burned is enough for us. More

Well designed kids playing room. I went their with my two kids and time went like that. Staff is very friendly.He helped me to find the right coupon and saved my dollars.I always love their work.Excellent pl kids and time went like that. Staff is very friendly.He helped me to find the right coupon and saved my dollars.I always love their work.Excellent place to go for your service and body work. I am going to their service center from last 4 years. More

i was greeted promptly and in a friendly manner. the service area was clean and organized. the employees communicated with me and with other employees in a professional manner. everyone was very helpf service area was clean and organized. the employees communicated with me and with other employees in a professional manner. everyone was very helpful and available to answer all my questions. the waiting time for the work to be done was accurate and reasonable. More

Excellent customer service and follow through. Staff is Excellent customer service and follow through. Staff is friendly. Scheduling was easy, the quote was accurate, no unexpected expenses and repair was Excellent customer service and follow through. Staff is friendly. Scheduling was easy, the quote was accurate, no unexpected expenses and repair was done in a timely manner. I also appreciated that they washed my car! I would recommend Bob Lanphere's Beaverton Honda for quality repair and maintenance. More

Easy internet service scheduling,quick and friendly service and reasonably priced. Service dept will not recommend unnecessary service as some others do. For instance, my Honda CRV's in car service r service and reasonably priced. Service dept will not recommend unnecessary service as some others do. For instance, my Honda CRV's in car service reminder initially showed it did not require an oil change and the service department had me wait a few more months. More