Bob Lanphere's Beaverton Honda - Service Center

I have purchased several cars here and always had my service done here. On my previous few visit I was disappointed in the service. This time, someone called to offer me a coupon and schedule an appoint service done here. On my previous few visit I was disappointed in the service. This time, someone called to offer me a coupon and schedule an appointment. Since it was time, I called back to schedule. The operator who answered the phone had no idea what I was talking about and suggested I call back the next day. I then spoke to someone in the "service" department who said the call came from a call center, and I would have to speak with them. It took 3 phone calls to get the appointment honoring the reduced price. The discount was $15 so it was not really worth the trouble. The service took twice as long as it was supposed to, which has been my complaint the last few times. Another service request I made could not be honored, because they were short staffed and it would have to go to another area for that work to be done. They then recommended an additional $1200 worth of repairs. Apparently they had time to complete that work? The hood of my car was dented when they finished. The service manager said that the dent came from the inside, so he found it "interesting" that I believed it occurred there. (I think they had just been inside working on the engine?) He was going to have someone call me to look at the hood, but that did not happen. When I left, I noticed that items from my glove box had been removed and not replaced. This used to be a great place to buy and maintain a car, but I won't return. More

Brought my wifes '07 Odyssey in for power steering warentee work, Service dept. found 2 bad motor mounts. Never bothered to check and see if they were covered till I came in. Then they broke the hood warentee work, Service dept. found 2 bad motor mounts. Never bothered to check and see if they were covered till I came in. Then they broke the hood support rod and had to replace that. It took 2 hours. Now it is back in there for power steering noise. Should have taken it any place else. We would not recommend the service dept. to anyone. Update. I was contacted by Bill Stallard, the service manager, After we talked for a while, he assured me this was going to be addressed and fixed. If you have anny problems with service please see Bill. He is a a great guy whom I know will do the right thing. Thanks Bill!!!! More

Worst service. Wasted my significant time before I get Worst service. Wasted my significant time before I get answer. non-professional Dont know how to talk with customers Rude people working there TH Worst service. Wasted my significant time before I get answer. non-professional Dont know how to talk with customers Rude people working there THey need to change staff if want to be in this area profitably More

These guys were amazing. I called on a Saturday and they were super busy but they got me in and had my car done in record time. Everyone is very nice and they even washed my car! I have been buying my car were super busy but they got me in and had my car done in record time. Everyone is very nice and they even washed my car! I have been buying my cars and having them serviced at Bob Lanphere Beavertnn Honda since 2002. I wouldn't go anywhere else. More

I know nothing about cars or their servicing needs. Accordingly I have to rely on those who do understand what needs to be done. It was my understanding that I should have the oil changed as soon as t Accordingly I have to rely on those who do understand what needs to be done. It was my understanding that I should have the oil changed as soon as the dashboard light came on to indicate 15% of oil remaining, or failing that, to come in once a year. Since I only drive about 6,500 miles each year, the latter has been my option. When I came in earlier this week for the oil change Sean Ryan explained to me that the differential needed some work as well. (What's a differential???) I authorized the work and was amazed when he returned in less than the hour he said it would take to accomplish. Accordingly I was very happy with the work that was done on my car. Chris Lang More

As always -- my leasing and service experiences with Beaverton Honda is first-rate. I've referred several friends/colleagues to the dealership -- and will continue to do so in the future... Beaverton Honda is first-rate. I've referred several friends/colleagues to the dealership -- and will continue to do so in the future... More

i was very satisfy with sales dept. and finance mgr. and all sales mgr. but i wish i could say the same about service follow-up. all sales mgr. but i wish i could say the same about service follow-up. More

Jonah helped me on 2 occasions over the last week. He was very helpful and very friendly. I had problems after my second safety recall was fixed and I called Jonah and he said he would do everything he could very helpful and very friendly. I had problems after my second safety recall was fixed and I called Jonah and he said he would do everything he could to fix it for me. This is what a customer service experience should be like! Thank you Jonah! More

Jonah Nelson provided excellent customer service in a professional, friendly and timely manner. While making recommendations for future service needs my Honda will have, he explained the information clea professional, friendly and timely manner. While making recommendations for future service needs my Honda will have, he explained the information clearly and helped me to find the best value for my dollar, without pushy sales tactics. Jonah and his team worked quickly to make certain that I was out the door in time to meet the other commitments of my day. I was highly impressed by the level of service I received and would recommend Beaverton Honda Service to all my friends and family. Thank you! More

They are always prompt and courteous to us and that is why we continue to return to this dealership for service. No matter which service representative handles our business it is always done with confide why we continue to return to this dealership for service. No matter which service representative handles our business it is always done with confidence and in a friendly manner. More