Bob Lanphere's Beaverton Honda

After shopping for our new van at 6 different dealers we found our most favorable purchase at Beaverton Honda. Additionally, our sales rep hussled to get the color van we wanted at a dealer in Eugene via t found our most favorable purchase at Beaverton Honda. Additionally, our sales rep hussled to get the color van we wanted at a dealer in Eugene via trade after the one we saw over the weekend sold. The dealership was very clean, modern and comfortable to wait in. On the day of our final purchase our trade was processed and the new van purchase completed in approx 90 minutes. More

Took in my car to have my axle seals replaced after roughly 3 hours my car was done, they informed me the repair was done and I paid. The next day my car was having the same problem so I called them at roughly 3 hours my car was done, they informed me the repair was done and I paid. The next day my car was having the same problem so I called them at that time I was informed that they had made a mistake and my car had not been fixed, they claimed that the axles were not the problem and that the car needed a new transmission so they did not fix the axles. The day of the so called repair they made no mention of the car needing a new transmission in fact as stated they informed me it had been fixed. The new transmission was going to cost me nearly $4,000 compared to the nearly $400.00 I had paid to have the axle seals replaced. They then offered a refund, I paid them in cash so wanted cash in return but they could not do that they had to issue a check which they had to get permission to do so it was going to take a couple days then they would mail it which all in all it was going to take 2 weeks to get my money back. I'm very irritated by the fact that they did not even call regarding the mistake, I had to call them. It's very fishy to me. I would not trust this service center and I will not be going back in the future, in fact I'm looking into taking legal action. Update: We were contacted by the service manager and owner Andrea after posting this review, she was very friendly, apologized for their mistake, handed us our refund check and over all made us feel as if she was truly sorry for what had happened which was not the way Dan had made us feel. We understand that this was a mistake made by a "new" employee and very well could be a rare instance but this is the type of thing that makes people not trust dealer service centers and frankly even though Andrea was very kind we would not use Beaverton Honda in the future nor recommend them because once burned is enough for us. More

Decided not to purchase from Beaverton Honda due to icky "slick used car salesman" vibe from Sheridan who looks like he's trying out for 40 year old Beverly Hills 90210. They should be trained that these d "slick used car salesman" vibe from Sheridan who looks like he's trying out for 40 year old Beverly Hills 90210. They should be trained that these days you don't call anyone over the age of 8 "sweetie" - yuck. More

Well designed kids playing room. I went their with my two kids and time went like that. Staff is very friendly.He helped me to find the right coupon and saved my dollars.I always love their work.Excellent pl kids and time went like that. Staff is very friendly.He helped me to find the right coupon and saved my dollars.I always love their work.Excellent place to go for your service and body work. I am going to their service center from last 4 years. More

We had a good experience overall when buying our used car. The only reason we rated most areas good, was for the sales manager. He had no personality and tried to get us to finance through Honda after we car. The only reason we rated most areas good, was for the sales manager. He had no personality and tried to get us to finance through Honda after we told him that could not beat the rate of our bank. The above named employee did a great job, and treated us really well, as did the finance guy. But overall we got a good car for a good price and we would recommend this dealership to others if asked. More

i was greeted promptly and in a friendly manner. the service area was clean and organized. the employees communicated with me and with other employees in a professional manner. everyone was very helpf service area was clean and organized. the employees communicated with me and with other employees in a professional manner. everyone was very helpful and available to answer all my questions. the waiting time for the work to be done was accurate and reasonable. More

My car buying process was smooth and fast. The sales people there were friendly and weren't pushy. I knew mainly what car I wanted and was shown that car right away. Signing the papers was also very qui people there were friendly and weren't pushy. I knew mainly what car I wanted and was shown that car right away. Signing the papers was also very quick. They care about their customers. I totally recommend this dealership! More

Freddy was very helpful. I asked whether they had any Honda Elements in my price range. Alas, not. They hold their value quite well. But I did get to drive a Pontiac SUV (Not really for me) and he showed Honda Elements in my price range. Alas, not. They hold their value quite well. But I did get to drive a Pontiac SUV (Not really for me) and he showed me a Jeep Liberty. We went back inside to find out about the Liberty. Still not sure whether I want that or a Nissan Xterra. (Also a nice vehicle). So that's that. More

After a very poor experience at Wilsonville, who was unwilling to budge from MSRP, we returned to Beaverton Honda, stuck to our guns, and got a hair under invoice price on our new Fit. We first worked w unwilling to budge from MSRP, we returned to Beaverton Honda, stuck to our guns, and got a hair under invoice price on our new Fit. We first worked with Rachel who showed us the cars, and she was fun and down to earth and real, refreshingly not salesman-like at all. She was the reason we came back, in fact. Then Matt did the price negotiating with us, and he was smart and level headed. He did his job and tried to get us to pay more, of course, but in the end he was a pleasure to work with, and very knowledgeable. (On our first visit, we met with Greg, another numbers guy, and he was certainly nice, but a little overwhelmingly energetic and aggressive for our taste.) Overall, this was a good first car buying experience. Not nearly as painful as expected, nor as painful as Wilsonville Honda. More

Excellent customer service and follow through. Staff is Excellent customer service and follow through. Staff is friendly. Scheduling was easy, the quote was accurate, no unexpected expenses and repair was Excellent customer service and follow through. Staff is friendly. Scheduling was easy, the quote was accurate, no unexpected expenses and repair was done in a timely manner. I also appreciated that they washed my car! I would recommend Bob Lanphere's Beaverton Honda for quality repair and maintenance. More