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Bob Lanphere's Beaverton Honda

Beaverton, OR

3.8
955 Reviews
We have over 200 used cars in stock right now. No hassle. No haggle. 1 Person, start to finish, and our lowest price up front. We have state-of-the-art service facility and waiting lounge plus a huge selection of Honda parts in stock. Experience a better way to buy, service, and parts at Beaverton Honda.
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10760 SW Canyon Rd

Beaverton, OR

97005

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Showing 955 reviews

October 17, 2022

This dealership appears to be declining in customer service quality. Its almost impossible to get someone on the phone to ask questions - yet their prices are going up. Its hard to understand. Why a More

by Unhappy Beaverton Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Honda Service
Oct 19, 2022 -

Bob Lanphere's Beaverton Honda responded

We're sorry to hear your experience with us was less than amazing. Please reach out to our Service Manager, Brandon, (503) 619-2228 so we can understand what happened and how we can improve. We look forward to hearing from you.

Oct 19, 2022 -

Unhappy Beaverton Customer responded

I have messaged Brandon - several times, both by email and phone message, and have not received a single response. Nor from the service rep assigned to us. This is not how it used to be at all.

Oct 24, 2022 -

Unhappy Beaverton Customer responded

Still no calls, so we had to cancel our service appointment. Maybe we can try later.

October 12, 2022

I was pleasantly surprised with my experience. I have never bought a car through a dealership before. Although they did not have the model that I was looking for on the lot, my car arrived quickly More

by Maddie Gates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Chirrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2022

6/21/2021 Beaverton Honda admitted fault that the oil change preformed there resulted in my engine seizing and damaging it. It was a 2014 Honda CR-Z that only had 15,300 original miles on it. After s More

by CR-Z
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Pokipala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Bob Lanphere's Beaverton Honda responded

Sam, We agreed to stand behind our mistake and we purchased your vehicle at the price we agreed upon as if the engine was good. We are sorry to hear about your dog and that selling us your vehicle has negatively impacted your life. We do wish you the best, take care.

September 04, 2022

Second purchase. Same great service. Will continue to shop with Beaverton Honda. Sevice department is also wonderful to work with. More

by Cris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Kellough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Riley Paschall
September 01, 2022

Everything went smooth and it was a good experience. They were courteous and very helpful. More

by Kevin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Zellmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2022

It is always easy to conduct business at this location. They are prompt and courteous. More

by coachkevin01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Belinda Kellough
August 29, 2022

Appointment kept, smooth transaction. No pressure. Appreciate the help.Jose was pleasant and knowledgeable. Didn’t get passed off. More

by Cgill438521
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Alcaraz
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 13, 2022

No hassle deal to make vehicle upgrade. JC was my salesman and would recommend to my friends. Hoping I get same quality of service, in the service department. More

by Donald.hall1248
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2022

Ty was not A pressure salesperson he knew his Cars and was impress with him with all his paper work ! I was out of his office in 1 hour and a half ! Excellent credit I had and made my life happier! Coming More

by asatterberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2022 -

asatterberg responded

Great job Ty ! Will be back !! Hope all your sales people are like him😊

Aug 06, 2022 -

asatterberg responded

Great job ty

August 05, 2022

I recently purchased a vehicle from Beaverton Honda, boy was that a huge mistake. Not only were the sales personnel sleazy AF in sliding extra expenses into my contract. But after I caught the issue it took More

by Ligma
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Zellmer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Bob Lanphere's Beaverton Honda responded

We are sorry to hear about your experience when you visited our store. We strive to be as upfront and transparent with our process as best we can while offering exceptional customer service and we apologize for letting you down. We appreciate your feedback and hope you might consider giving us another chance in the future. Thank you.

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