Bob Lanphere's Beaverton Honda

Matt is a great service advisor. He is very pleasant to deal with and is very knowledgeable about the mechanics of my car, which is very rare for a service advisor. Matt was very patient with me when I ask deal with and is very knowledgeable about the mechanics of my car, which is very rare for a service advisor. Matt was very patient with me when I ask him numerous questions about the service Honda was performing and about general questions I had about how my car operates. My car was ready when promised and there were no surprises. Overall, I would recommend to anyone who owns a Honda to work with Matt. More

The Lanphere team made this process easy and pain free. Thank you JC & Rachel for taking such good care of us! We will refer and direct folks your way! Thank you JC & Rachel for taking such good care of us! We will refer and direct folks your way! More

Both Nick and Linda provided excellent service. Nick met my request for a 2013 white/tan interior EXL Accord with a 2014 model because he didn't have any 2013 in that color combination but gave me a 2013 pr my request for a 2013 white/tan interior EXL Accord with a 2014 model because he didn't have any 2013 in that color combination but gave me a 2013 price break! He was very professional and allowed me to make decisions at my own pace. Similarly, Linda provided great financial service for me - even suggested switching to another financing company that offered a better (lower) interest rate (1.25 lower). She was pleasant and did not try to hard sell any of the accessories. I received the information and then went home for the evening to think about what I really wanted. I came back the next day and advised Linda what I wanted to include and closed the deal. She was very professional and a joy to work with in completing this transaction... This was the best experience I have ever had for buying a new car, bar none! More

Worst experience ever. The car smelled of strong chemicals which was intended to mask the odor of 7 years of smoke. When I asked the salesman about the smell, he started to try and tell me it wasn't chemicals which was intended to mask the odor of 7 years of smoke. When I asked the salesman about the smell, he started to try and tell me it wasn't cigs and was only the chemical used to clean. It was so bad that by the end of the test drive I had a migrane. He gave me a lackluster offer to try and clean it, but really by then I was just done. Lession 1: probably not a good idea to argue with a customer, lesson 2: cigarette smoke is literally impossible to mask. Lesson 3: this sales guy is in the wrong profession. More

I wish there were choices beyond "5-great" for scoring!!! Why can't there be 100?!?!?!?!?!?!? I purchased my FIRST new car ever from Beaverton Honda (a 2013 Honda Fit) at the beginning of August. scoring!!! Why can't there be 100?!?!?!?!?!?!? I purchased my FIRST new car ever from Beaverton Honda (a 2013 Honda Fit) at the beginning of August. Jake Wajdik was our sales guy and he was PHENOMENAL!!! Seriously, I can't express my gratitude. I was there with my fiance (now husband), and we were there for probably 6 hours! I'm very much a Daddy's girl, and he wanted to be part of the process of my first car purchase; problem is, he lives in another state.... Jake and the rest of the Beaverton Honda team were SO patient and respectful on the phone calls back and forth with my dad... They even agreed to chat with him over the phone and email him any information they needed. They were kind, respectful, and FUN (just like us). By the time we finally left, half the staff knew who we were and were so excited to see us off - with congratulation for our upcoming nuptials too! I want to bake them cookies and take them to dinner and give them tons of gold stars! So go see Jake - I promise you'll be in the best hands! More

5 star service is an under estimate of this sales team! I began in the service department with my old car and ending up buying a New Honda CRZ. I explained what I wanted to the sales team lead by Jeff Holley began in the service department with my old car and ending up buying a New Honda CRZ. I explained what I wanted to the sales team lead by Jeff Holley and they went right to work. Jeff is absolutely the best saleman I have every worked with and I have bought 5 cars in the past. He is the cutting edge of sales that will define a new generation of sales tactics, because he was never pushy, but instead he listened to exactly to what I desired in a car and lead me to several ideal cars while keeping it totally casual and didnt jump into the "car salesman stereotype". Through out the whole process he made you feel comfortable and actually made the buying experience a fun time. Sadly, this is rare in the auto industry, but at Beaverton Honda I had a smile the entire time. Since then I have told family, co workers, and friends about my experience. I know others may read this and think it is a placed ad, but I assure you that my story is true and if you don't believe me, just ask for Jeff Holley and Linda Azrak in financing and see what I mean. Thanks again to the Beaverton Honda Team and Jeff and Linda! More

I today bought a Honda Certified Used Car (a 2012 Accord with 10,000+ miles). My salesman was Jamarri Whiteside, an intelligent, personable, and highly knowledgeable young man who was expertly informed, cha with 10,000+ miles). My salesman was Jamarri Whiteside, an intelligent, personable, and highly knowledgeable young man who was expertly informed, charming, and enthusiastic about the cars he sells. Jamarri was a genuine pleasure to deal with, very patient and professional, happy to answer my (often ignorant) questions. Randy Goodin explained my financial choices very well, with warmth, efficiency and good humor. I must give special compliments to Karen Voss, who explained my financing & warranty options thoroughly and clearly, emphasizing what would work best for me. Jamarri, Randy and Karen make an excellent team, and they served me well. At no time was I ever pressured, and I was always treated with relaxed, friendly honesty. If you want to buy a Honda (and I suggest you do, if vehicle reliability is your Number One priority) you cannot do better than Lanphere Beaverton Honda. Ask for Jamarri Whiteside, and hope you get to meet Randy and Karen, too. You cannot do better. - Fred in Lake Oswego More

We had a wonderful experience working with Beaverton Honda, specifically Maria Benn and Randy Goodin, who were honest, not-pushy, welcoming and made our car buying experience a breeze! They made us feel Honda, specifically Maria Benn and Randy Goodin, who were honest, not-pushy, welcoming and made our car buying experience a breeze! They made us feel special, that our business really mattered to them and worked with us on price points as well as detailed out the 2012 Honda Civic SI that we purchased. They were thorough, very knowledgeable and had excellent customer service. My husband and I have been to other dealerships in the past that were sleazy and pushy but Beaverton Honda never made us feel this way and went above and beyond our expectations. We highly recommend this dealership and especially recommend working with Maria Benn who was down-to-earth, friendly and very knowledgeable. We will send all of our friends and family to them! More

HONEST AND OUTSTANDING CUSTOMER SERVICE!! I purchased a HONEST AND OUTSTANDING CUSTOMER SERVICE!! I purchased a new car about six months ago from Maria Benn, who I felt was the most honest sales person I h HONEST AND OUTSTANDING CUSTOMER SERVICE!! I purchased a new car about six months ago from Maria Benn, who I felt was the most honest sales person I had ever come across. My experience at this dealership has continued to fascinate and delite me. Today was a perfect example. I came in to get my first oil change, which was free! The service department was friendly and fast. I then had a question for Maria, the sales person who had sold me my car MONTHS ago, she was more then happy to help me figure out how to use my iPod with my car and listen to music from Pandora. Then, another sales person, Myke Thompson came over and gave me the chord I needed to do what I wanted. No charge! He explained how to use it and listen to my favorite tunes from my iPod via Pandora! I am so happy because I've been trying to figure this out for months! These two sales people made no money off of me. I had already bought my car and they took the time to help me, give something I needed and their honesty and customer service, I feel was over the top. If you are going to buy a Honda or a car from this dealership, you will get great, honest customer service from Maria Benn or Myke Thompson. My advice is to ask for one of them. Linda G. More

I met Sherldan on sunday and he introduced me with Cliff, I have tested Honda Civic and Civic Coupe. Cliff was friendly and seems to be honest person. I can feel that he is new for sale. Good part of it, not I have tested Honda Civic and Civic Coupe. Cliff was friendly and seems to be honest person. I can feel that he is new for sale. Good part of it, not push too much. He let me drive with very short I can say less than one exit for freeway, he explain the function and use checklist to ask me question. Later, I met Ben to help with finance to compare about leasing and purchasing, I just try to test drive to decided which car, I did not have a chance to try with another brand, Ben offered me to bring the car to compare with another brand, I feel like handcuff on me, if I do it that way, I surprised that Beaverton Toyota did the same thing like he told me also. I don't feel right when I tried to purchase the car too rush. Next day, I had a chance to do more test drive with Wilsonvile Honda with freeway and curve drive, I was sure that I would go with Honda Civic not Toyota Corolla or Nissan sentra, they had some issue on that night with the system, they need to contact the bank later, so I could not lease the car from them on that day, plus I would not get the plate right away(This is not a big problem since it is common for a new car), if I decided to lease the car with them. Next day, I got the call from Armin Roman, he gave me the price that I want same price that beat with another dealer even it less than another brand, but I decided to get Honda already, plate was ready, they did not have problem with system, and I like Wilsonevile Toyota which owned by Bob Lanphere. I decided to go with them since that means they have more branch and good enough to have plate ready. Armin made the deal with me on the phone and passed the story through Tony which was great since I went to over there, Cliff knew already and the financial manger Karen Voss acknowledge it. I did financial with Karen Voss, easy and fast. This is the fastest signing car for me. I feel very comfortable. I am still with Cliff (Never give me anything, no water nothing while waiting). I don't think he used to sell car before or anything else. Good part is he did not rush me or push me much that is the part that I like. I talked to Tony later on that day, he told me about the survey(I have not received it 1 week already) and he helped with the light swtich explaination. I think Tony is awesome, he took good care of me very well without him, Karen, and Roman, I would not buy car here. Now, the fun part begins, I contact them about check that I should get since I trade-in my car and I have some cash from it. They promised me that they would call me when check arrived. They never called. They told me the process would take couple day, I called them back, check was not ready, I was told that would take one week. One week later I talked to Ryan over the phone, he told me that he could not see check under my name and told me that could take 2-3 weeks. I asked him it was started with couple day, will it end with couple months and years. I called me back later and told me that check was there and I can ask to anyone to get the check for me. I went to Beaverton Honda, I met Rusty. He told me check was not there and I had to play voice mail from Ryan(I don't who that is now since he told me there was no Ryan with Beaverton Honda) Really play voice mail to get check, what if I don't have it on my voice mail. Finally, I got check and I met Cliff since I forgot some CD from my old car and he told me that I could ask from anyone to get them (No luck for that since no one can provided them to me) I told him about trade-in check story, the respond from him was "Sorry, but you got your check on your hand now" That explained to me that he did not care about customer at all at this point. I recommend to buy car here, if you meet the right person and you want get everything done More