Bob Lanphere's Beaverton Honda

Service here is horrible. Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was $70 higher than quoted and when I questioned that I was treated with condescending manner by the service associate, George. When I commented on his tone he became hostile, resistant to my feedback and defensive, cutting me off and telling me that it’s just who he is. This is not customer service, to be ripped off and then mistreated is not the kind of business I wish to support. Will be finding another mechanic for my future needs. And if I do buy another Honda in the future it won’t be from here! More

Great experience. If anyone wants a straightforward experience I would recommend them. I’d buy here again If anyone wants a straightforward experience I would recommend them. I’d buy here again More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Good customer service from staff. Rodney treated us well and gave us a fair deal. Rodney treated us well and gave us a fair deal. More

Nate Campos is an exceptional service advisor at Honda, and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides and I highly recommend him. As a long-time customer, I have had the pleasure of working with Nate on multiple occasions, and he consistently provides the best service possible. Nate is knowledgeable, professional, and always goes above and beyond to ensure that his customers are satisfied. He takes the time to listen to their concerns and provides clear explanations of any issues that need to be addressed. Nate's attention to detail and dedication to customer service make him an asset to the Honda team. If you're looking for a reliable and trustworthy service advisor, Nate Campos is the person to see. More

I never thought I'd be leaving a 5-star review for my car-buying experience. Belinda was a pleasure to work with. I appreciated the dealership's policy of not adding ridiculous fees on top of the MSRP. car-buying experience. Belinda was a pleasure to work with. I appreciated the dealership's policy of not adding ridiculous fees on top of the MSRP. Belinda explained the features of my Accord Hybrid clearly and was super-patient with my steep learning curve -- it's been a long time since I bought a car! More

Terrible experience back in mid-February of 2023, after speaking with Jacob over the phone he handed me off to a salesperson named Mitch who did not even offer to go with me on my test drive. He refused to speaking with Jacob over the phone he handed me off to a salesperson named Mitch who did not even offer to go with me on my test drive. He refused to give me Honda Finance Corps APR, he told me I could not order my own vehicle, and only silver came in all-wheel drive. Which all of the above is false. He was very rude and nonchalant and when I gave him my email address he never contacted me ever again it is now April 22nd and I purchased my 2023 Honda CRV from Swickerd Honda in Gladstone Oregon Do not go here and especially do not deal with salesman named Mitch. Go to Gladstone or Wilsonville instead. More