Bob Lanphere's Beaverton Honda

Manny displayed very good customer service , he was conscientious , pleasant , and professional during the entire process conscientious , pleasant , and professional during the entire process More

The issue with having a “customer advocate” is that if they stop advocating for you, you have no one else to contact. Ended up working out mostly ok but still a PITA for a while there to get ahold of anyo they stop advocating for you, you have no one else to contact. Ended up working out mostly ok but still a PITA for a while there to get ahold of anyone who could help. Now it’s a year later (end of 7/2023) and I’m trying to get service scheduled but they can’t help me until the end of October for a recall (no transportation options home btw, even though it’s a Honda issue) or an indeterminate amount of time for a new key because of a supply chain issue (thought we weren’t blaming Covid for everything anymore but apparently they still do) More

Very nice and clean space, nice cars on display. They have some very comfortable seats. They have some very comfortable seats. More

We went to 4 other dealers before we came into Beaverton Honda. Eric helped us with the whole process. He was receptive and truly listening to what we had to say. He got us the deal we felt comfortable with Honda. Eric helped us with the whole process. He was receptive and truly listening to what we had to say. He got us the deal we felt comfortable with and the car we wanted. Even the waiting process was made nicer by the drinks and cookies they had. It was a long day but in the end we got our new car! Thanks Eric! More

Really had a great buying car experience with Erick Batres and the Beaverton Honda. Things were smoother and faster than other car dealerships I dealt with in the past and they really walk the talk and Batres and the Beaverton Honda. Things were smoother and faster than other car dealerships I dealt with in the past and they really walk the talk and follow their mission of selling cars and how they treat customers and do their business well. I recommend Erick the Sales Associate, he will find different ways to help you understand the difference deal offers and easy way to follow the process and no pressure feelings but a comfortable way to do business. Surely a referral to my friends and family members. More

Service here is horrible. Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was Took my car in and was left waiting in the waiting room 3hrs after the diagnostic was done. Left during the repair but when I returned the price was $70 higher than quoted and when I questioned that I was treated with condescending manner by the service associate, George. When I commented on his tone he became hostile, resistant to my feedback and defensive, cutting me off and telling me that it’s just who he is. This is not customer service, to be ripped off and then mistreated is not the kind of business I wish to support. Will be finding another mechanic for my future needs. And if I do buy another Honda in the future it won’t be from here! More

Great experience. If anyone wants a straightforward experience I would recommend them. I’d buy here again If anyone wants a straightforward experience I would recommend them. I’d buy here again More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Purchased at Honda Salem and took to Beaverton for service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them aga service. I live in Hillsboro & called Honda Beaverton to book a service appointment. I told them I purchased the car at Honda Salem and told them again when I was checking it in to get serviced. When it was done getting serviced, I received a text from Nathan Campos (support team) saying they couldn’t find any service contract for my car. I told them it’s a brand-new car and I purchased it in Salem. He wrote back and said he couldn’t find it through their service and asked if I purchased the car there. called me and had to run through the same thing about my service contract. Told them why would they accept my car knowing they didn’t see a contract after I already told them three times that I bought it at Honda Salem. Wentto get my car, they said that they covered the cost for the multi point inspection. BUT there was a “little” accident, and my car was scratched. He said they were going to keep it a few days to fix the scratch. At this point I had asked to speak with a manager, and one never showed up. They gave me a rental and asked me to fill up the gas when I brought it back, I said I wasn’t going to do that because they scratched my car and again asked to speak to the manager, but the guy went to talk to him and the manager never showed, again. I went to get a rental and move items from my car to the rental. It was a HUGE scratch and dent on the driver’s side and the mirror. I took my husband with me to check the car out. They basically popped the hood back out and covered the rest of the scratches with some poor paint job. We asked to speak to the manager, but he didn’t show, and they said they would take the car back to the shop. The very next day, they called me and said it was ready for pickup. There was no way it had been worked on. We looked at it again and it was exactly the same. Nothing had been done to it. We again, asked to speak to the manager and this time he finally showed (Brandon Fonville). He didn’t look, talk, or even acknowledge the fact that I was there, only to my husband. This is how he was towards me every single interaction. My husband told him that the job was not done well and showed him the problems. Not sure if he was playing dumb or really didn’t know but I would think someone in his role would have looked at the car and had his team complete the job the way it should, especially considering it’s a new car. They kept the car again and called us after a few days. We went back and it still had a gap between the hood/headlight/fender. We sent it back again and told him that if they cannot fix it then we can take it somewhere else. We got a note saying it was ready. It was not look 100%, and at this point it might never. Brandon said they did what they could but the gaps between were slight but there. We ended up leaving the car again another night for them to fix the mirror because they didn’t do it. At this point it had been weeks without the car, and we were tired of the back and forth and the fact that they couldn’t fix it properly. We ended up taking it home. Want to call out that Brandon NEVER apologized for anything at any point. He didn’t admit to their fault of theirs, he didn’t say sorry for any inconvenience and for having us come back multiple times or for his team making a mistake and crashing my car and that they were not able to fix it. On top of that, he was completely rude to me – didn’t even acknowledge that I was there. He came off sexist, arrogant, and completely disrespectful. He has no clue how to work with customers. I have never in my life experienced such awful customer service and coming from a manager was very disappointing. I read some other reviews after the fact and a lot of people had similar experiences with him and I cannot believe that no one has taken the time to coach and train him on his lack of people skills. Hated my experience here and will most definitely NOT come back again. More

Good customer service from staff. Rodney treated us well and gave us a fair deal. Rodney treated us well and gave us a fair deal. More