Bob Lanphere's Beaverton Honda

Terrible experience We had one of the worst experiences imaginable at Beaverton Honda and will NOT be returning or buying another Honda. We brought our Honda in three di We had one of the worst experiences imaginable at Beaverton Honda and will NOT be returning or buying another Honda. We brought our Honda in three different times with concerns regarding the brakes and general concerns about functionality under the hood. We were continuously written off and our concerns were ignored. Not only that, they charged us $300 to do something that did not fix or address any of the problems we were concerned about. When you drive a car daily, you know if something is wrong and no one would listen to us. We just drove our Honda on a cross-country road trip after being ensured it was in prime condition and shocker, we had issues. We will not be purchasing another Honda. I am extremely disappointed in Beaverton Honda and will not be returning. More

Excellent Service Experience I have a 2003 Civic with an air bag light on. The previous owner had the bag replaced under recall by Beaverton Honda so I took it there thinking the I have a 2003 Civic with an air bag light on. The previous owner had the bag replaced under recall by Beaverton Honda so I took it there thinking the light was related. Upon arrival, I was checked in at the bottom of the lot and drove up to the service center, where the advisor, Lance Swanson, met me with his tablet ready to start the process. After taking some notes, he guided me inside to the waiting area and let me know someone would be assisting me with my rental soon. Maybe 5 minutes later my name was called and I was handed the keys to a new Civic to use while mine was being worked on. They charge a reasonable $15/day for the rental, which actually wasn't due back until end of business the NEXT day, so basically a two day rental. Lance said he would call me in a few hours with the word on the car. He had a good suspicion of the problem and noted if his suspicion was correct, the item was covered by warranty and there would be no cost other than the rental. If not, their charge for diagnosis is $130. Seems a bit steep, but not the end of the world either. As promised, Lance called me in a couple hours and had good news - he was right and the part was covered under warranty. As most dealers do, they did a multi-point inspection to see if there are any other items needing to be addressed. Remember, most service writers are paid on commission so it's their job to try and get as much work done as needed. I thought the pricing on those issues was really high, but being that I am going to be selling the car, I politely declined the other issues and that was the end of it. No hard sales push. Again, as promised, he called me early the next day to tell me the car was done and I could pick it up any time. I am currently shopping for a new car as this commuter Civic just isn't for me, but I actually REALLY liked the rental Civic they gave me and I was fully expecting a hard sales push to buy it upon return, but they just took the keys and gave me mine (which they washed and vacuumed by the way!) and I was on my way. Refreshing, but honestly, kind of disappointing as well. I might have been easily swayed being that I had driven the car for two days and really liked it. I think that was a missed opportunity for them. I've now moved on to a different brand. That said, overall, it was a fantastic experience. More

Excellent car buying experience My wife and I took some time to decide whether to buy a Honda Pilot. The staff at Beaverton Honda did not apply any pressure. They were patient and My wife and I took some time to decide whether to buy a Honda Pilot. The staff at Beaverton Honda did not apply any pressure. They were patient and let us find our way. This is the way a dealership should be run. All our questions were answered patiently and thoroughly by Fouhad. Fouhad could not have been a better sales representative. He was friendly and informed about the products he sells. Michelle in the title section processed our paperwork as quickly as possible to allow licensing of our car before we headed out on a trip in our new car. Otherwise, the trip permit would have expired. She was very patient with me. Linda, Kristen, Brandon and Alberto were also excellent and a pleasure to work with throughout the process (all "five star" employees). Word of mouth is significant, and can work positively and negatively. In the case of Beaverton Honda, it will work positively as I recommend this dealership to family and friends. We are glad we decided to buy the Pilot and glad we selected this dealership. Keep up the great work! More

Taken for a Ride: Destination $925 Oil Change Took my car here for an oil change. It was driving fine but the oil light came on. When I brought it in they told me that "two other lights should hav Took my car here for an oil change. It was driving fine but the oil light came on. When I brought it in they told me that "two other lights should have been on" and next thing I know I agreed to them "changing out all the fluids" and replacing 1 filter. Charge: $300. They must have figured me for a sucker because when i picked up the car they told me that all the brake pad were shot. That was news to me, but when I drove it home that night the brakes were metal on metal. I honestly think they switched out my pads for worn ones. I had to take it back and they told me that the brakes were so bad they "tried to cut the rotors" (whatever that means) but had to replace them., al the pads, and the fluid instead. Cost: $625. There was NOTHING wrong with the brakes when I took it in for the oil change. You hear stories about dealers breaking things when you go in, but this was particularly obvious. They denied any wrongdoing of course. The Service Department At Beaverton Honda used to be great, but about a year ago they closed the separate facility and made it part of the Sales Department. Now every time I go in I get some swarmy guy I've never seen before telling me a bunch of gobbledygook designed to confuse and frighten customers. No puns intended: steer clear on this oily place. More

Worst car buying experience ever Avoid this dealership. We were subjected to false promises and a ridiculously long wait when buying a Honda CRV here. Gross incompetence at every leve Avoid this dealership. We were subjected to false promises and a ridiculously long wait when buying a Honda CRV here. Gross incompetence at every level. No concept of customer service at all. If you want a Honda, use a reputable auto broker instead. More

Replaced downsized tires at complimentary rotation Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel align Came to service for transmission fluid flash and agreed to complimentary tire rotation and balancing. After service I got to Firestone for wheel alignment check, and they discovered that tires are different sizes. Before Beaverton Honda rotation all tires was 225/60/16 but after rotation 2 rear tires 215/65/16 with critically dangerous unsafe damage. Now wheel alignment is not possible. More

Best Buying Experience and Customer Service Everyone I encountered here went above and beyond to make my experience easy and stress free. It was pressure free and I only had to work with one per Everyone I encountered here went above and beyond to make my experience easy and stress free. It was pressure free and I only had to work with one person the entire time. I only met with a manager at the end and it was so she can thank me for trusting them and purchasing with them. There were no negotiations since the price of the car was as low as KBB had it listed for. I highly recommend this dealership to everyone. More

Freddy was awesome Went two days of car shopping in two areas and this was one of the first places. While shopping at other places me and my fiancée just kept saying how Went two days of car shopping in two areas and this was one of the first places. While shopping at other places me and my fiancée just kept saying how Freddy was really great, honest, nice and so helpful even when I told him I needed to look around at other places. He didn't try to pressure me into anything and was cool the whole time even when we left, even during the process of all the paper work they were helpful in trying to work the best deal they could, even stayed after hours to make it work for us. They are great and friendly and even if you don't buy a car from them they are super helpful and I would recommend anyone looking for a car to stop by and see what they have for you More

Phone pairing We bought a 2017 Accord, started having terrible issues with the Bluetooth system. The dealership has been passing the buck from one department to ano We bought a 2017 Accord, started having terrible issues with the Bluetooth system. The dealership has been passing the buck from one department to another. In the end we have a new car and can't use the equipment, we were never told about a potential compatability problem, didn't even get a were sorry, Buyer beware of Bob Lanphere's Beaverton Honda More

Friendly folks The folks at Bob Lanphere's Beaverton Honda made buying my first car fun and easy. From the start everyone was friendly and awesome making sure I was The folks at Bob Lanphere's Beaverton Honda made buying my first car fun and easy. From the start everyone was friendly and awesome making sure I was happy with every choice and getting me a great deal! More